I contacted the dealership via email regarding a 2019 Golf R that they had in stock. Logan replied to my email promptly and we set up an appointment for a test drive. The test drive was unusual; due to COVID-19 procedures. However, Logan made it feel as normal as possible, and did an excellent job reviewing the features of the car.
The sales process was smooth. Unlike some of my past experiences, Logan asked lots of questions about my needs and worked with me to come up with a number that was agreeable for both sides. Logan also didn't pressure me to buy the day I test drove the car.
The remainder of the sale was done over the phone and email, and once the paperwork was signed, off I went with my new car. Logan even came in on his day off for my pick up (even though I told him he didn't have to).
Overall, it was an excellent experience.