I purchased a used vehicle and was told the moment I sat down "This car is priced to sell so there will be no further discussions of price adjustments."
That should have been my first sign to walk. I took the vehicle for a test drive and he came with my partner and I; I've never experienced that before.
After taking it for a test drive I specified I wanted the vehicle but asked about chips in the front of the vehicle being repaired. I didn't try to haggle, I wasn't a complicated customer. The rep assured me that was they would take care of this before I picked it up.
I am called 5 days later to pick up the vehicle. When I arrive I am told that due to an oversight they were unable to complete the chip repair.
I was not happy about this; I wish I was told this instead of being told to come and pick up the car as they stated it was ready. I was then told that I can bring the vehicle back in a week tp be repaired. I travelled several cities away and was not prepared to come back.
He then said it is all he can do. I then asked to speak to the manager and he came over to ask "So what is it you want me to do?" in a tired and annoyed tone. I told him that that was his job to figure out. He then offered me "I don't know, what about a water bottle or t shirt?"
At this point it was clear the type of professionals I was dealing with and despite being lied to, taken advantage of and jerked around, I loved the vehicle and the colour so I just wanted to leave.
The sales rep then escorted me to my new vehicle. As we were walking my father met up with the rep and I. He noticed that the car was not repaired and asked the rep again about it. I interjected to let my Dad know that I already discussed it. My father then rudely said "used car salesman that lies, surprise."
I completely agree my father was out of line but what happened next was ridiculous. The sales rep took extreme offense to this, started swearing and getting in my Dad's face. He was actually lunging at us trying to intimidate us. When we asked for the dealership owner he said "I don't know her, never met her." I almost called the police but instead took my keys and left.
After getting in the vehicle there was mud smudged all in the door jam and the gas tank was at 1/3 full.
A day later, I inquired after about who would be touching up my car. I was then told that I Would get an email in the next few weeks. A week and a half goes by and I am sent an email from rep asking when I can bring it in so HE can touch it up. I told him that I thought a service member would be doing it and he said that he is always the one to do so.
Overall the rep had a poor attitude and said verbatim "It's used, what do you expect?"
I then opted to have the touch up pens sent to me as I would not want someone with his type of work ethic touching my new car; even though to him its clearly a used piece of junk.
When I called back asking for the owner I was told she would call me back. That was 3 months ago; I guess she's busy dealing with all the upset customers.