Volkswagen Villa

I went to VW VILLA because I had a warranty issue with my 2013 VW GOLF. At the dealership I had the pleasure of meeting Benny Tai the Assistant Service Mgr who took care right away in a friendly and professi 2013 VW GOLF. At the dealership I had the pleasure of meeting Benny Tai the Assistant Service Mgr who took care right away in a friendly and professional manner of my issue. He asked George Azar (Parts Mgr) to look at the issue (which he did professionally) and then I was advised that I will be called in as soon as VW CANADA authorizes the work. Not long ago after my previous visit I got a call from Christine Arago ( appointment coordinator) who was very nice, professional letting me know that the work was authorized and that she had to set up an appointment for me to bring the car back to have the work done under warranty, at no charge to me. I brought the car back for the needed work which was done very fast, very good quality and care. I would definitely come back to VW VILLA for any service work on my VW Golfs. i am a VW FAN and owner. I have 2 VW GOLFS .Very happy with both of them . Very stylish and reliable. Besides this my brother in law bought a Golf at my advise as well as some friends of my son. To all people involved in solving my warranty issue kEEP UP THE GOOD WORK. Employees like yourselves keeps and retains the customers. Customers will comeback to a dealer who has employees who cares . This translates in work for service, parts and sales which keeps the Dealership in business for many years to come. Thanks A very pleased and happy customer More

Professional, customer committed and reliable. I have leased thee VWs during the past 12 years from Volkswagen Villa at Yonge & Steeles. The leasing process has been very easy all three times. I e I have leased thee VWs during the past 12 years from Volkswagen Villa at Yonge & Steeles. The leasing process has been very easy all three times. I explain my budget and what I want to lease and have leave the rest to the sals person to make happen. I take my vehicle to VW Villa for its regular maintenance and also if I have any minor issues. Recently a fuse for the 12 volt outlet blew. I was expecting to pay for labour and parts which would not have been cheap. Vincent Phung from the service department checked the fuse and confirmed that it had blown. I purchased a fuse at the dealership which cost me $1.75 including tax. Vincent replaced the fuse and I was good to go. Vincent has always been very helpful. Whether I am booking a service or having my winter tires installed, which this dealership also stores for me. I highly recommend Vincent and VW Villa at Yonge and Steeles. More

Two months ago I brought a brand new Volkswagen Golf from Volkswagen villa(212 Steeles Ave W, Thornhill, ON L4J 1A1 ). After 4 days I realize that the left side front and right side back speaker has a proble Volkswagen villa(212 Steeles Ave W, Thornhill, ON L4J 1A1 ). After 4 days I realize that the left side front and right side back speaker has a problem. It's a kind of vibration on both doors. I took my car to the showroom about 4 times compromising my work. They said its been fixed but the problem persisted . When I talked with the service manager he told me that a new door panel has been ordered and will be fixing the issue in 10-15days. Now it's almost two months, I didn't get any update from the showroom. I frequently contacted then, First time the manager told me that the parts are coming from Germany and he is not sure how long it takes. A week after I called them again and they put me on hold for 17minutes before they hang up the call and the reason they gave was they were busy. After a month, I called yesterday(january 4th) and spoke with one of the service member. According to him there was no parts ordered and no issues recorded on service history .I have no idea why the company is least cared about their products and customers even though It's under warranty. I am really upset about my car and Volkswagen Canada. More

Very happy with my purchase I spent months looking for another vehicle. I kept an open mind and treated all the dealerships based on product, price and how they understood my nee I spent months looking for another vehicle. I kept an open mind and treated all the dealerships based on product, price and how they understood my needs. Volkswagen Villa was the dealership that fit all my requirements. Audley Pierce showed genuine interest in finding the right car and treated us as a valued customers. More

A kind gentleman Audley Pierce My husband passed away and I had to buy a car myself for the first time. An added stress. Anyway I went to VW Villa and met Audley. From the begin My husband passed away and I had to buy a car myself for the first time. An added stress. Anyway I went to VW Villa and met Audley. From the beginning he was kind and helpful, no pressure. I am delighted with my new car and feel I was treated fairly. Thankyou,I am happy I found my way to VW Villa More

Unfriendly Staff Insincere, rude, indifferent, snobby service staff who think they know everything. A management has a hidden agenda with ulterior motives. Be prepare Insincere, rude, indifferent, snobby service staff who think they know everything. A management has a hidden agenda with ulterior motives. Be prepared to spend a fortune to fix your vehicle and pay a premium for foreign parts made in China or Mexico. They will love you for that. I was told to take my business somewhere else if you don't like their "service". What a pleasure and an honor to deal with such lovely people. More

Service advisers has very little knowledge Service advisers has very little knowledge or non about the cars they service, there was no body to talk to or get sum advise. They give false inform Service advisers has very little knowledge or non about the cars they service, there was no body to talk to or get sum advise. They give false information and no update about vehicles in service. More

Flat tire service Rate it 3 stars, because Ian not sure I am totally right,so here is story. Bought my golf R, 1.5 years ago from Pfaff, hade insurance for 1 year for Rate it 3 stars, because Ian not sure I am totally right,so here is story. Bought my golf R, 1.5 years ago from Pfaff, hade insurance for 1 year for rims and tires. After 6 month caught nail, tire was related in Pfaff for free, they told no sense for replacements, nail was not huge. After 1 year patch started to leak an air. Came to Villa with this problem, the only solution they offered me to change a tire for 450 plus tax, was a little wired. They told it is not possible to repeat second time.Why I do not no. Left dealer ship, fix this problem in closest garage for 45 dollars. More

HORRIBLE sales person Bought a Golf from Jie Cheng, this guy is horrible sales person, digs every cent you have and promises a ton, nothing was delivered, initially told me Bought a Golf from Jie Cheng, this guy is horrible sales person, digs every cent you have and promises a ton, nothing was delivered, initially told me i have a bunch of extra srevices, never contacted me after sale, horrible, con-man, how do you live with your life after lying to customers everyday. More

Terrible service Terrible experience. Changed winter tires and did a full inspection in the morning, was told everything was good, then got a flat tire immediately in Terrible experience. Changed winter tires and did a full inspection in the morning, was told everything was good, then got a flat tire immediately in the afternoon. Technician could not find the reason why the tire was flat, no nails inside. They kept telling me this was bad luck, like it was my fault. More