"Professional, Accessible and Caring"
I interacted with Ricky during my purchase of VW Jetta and it would be a mistake if I do not write few kind words about this wonderful person. Ricky knows what he is doing, no messing around. My transaction went so smoothly without much back and forth and its all due to Ricky. And the best part is he responds to emails quickly. He understands the needs of the customers and gets them addressed without expressing them the second time. I am very happy with the dealership overall. They don't push you into closing a deal. They are very patient and easy to deal with.
"I would have to pay almost $100 to remove 4 nuts"
Had a warranty service done recently at Bramgate, few weeks later noticed that my lock nut key for the rim was missing from the trunk when I try to change to snow tires. 15 phone calls later, found out that this key cannot be replaced on its own. I can't really proof that the key was remove by Bramgate so the decision is to remove this stupid lock nuts.
Bramgate VW was the only dealer in GTA would even consider giving me a quick appointment to deal with this issue, nuts were removed and the bills would have been just shy of $100, crazy price to pay to remove 4 nuts
Manager Paul was willing to listen and gave me credit for future service, after my experiences with other VW dealers, I understand why Bramgate is number one in Ontario.
Thank you Paul for listening and we will have a coffee together on my next. Service.
Employees Worked With
"Great service, with trusted staff. Masy Naderi, David..."
- Lady T
Great service, with trusted staff. Masy Naderi, David Martin & Micheal Santacroce made the purchase of my first car smooth and effortless. This team was very accommodating and transparent in their dealings which made me 10x more confident with my purchase. I’m beyond excited to drive away in my Jetta!