I strongly recommend avoiding this dealership at all costs. I have a had a plethora of problems with the vehicle I purchased and have not felt safe driving it for the past 2 years.
To start off my problems the vehicle has always had alignment problems. When I took it to the service department, they charged me for realignment and the problem was not fixed. When I complained it still drifted, they basically lied to me and said it was not drifting and there was nothing they could do. This problem was remediated when I purchased new tires. Although in hindsight it may be obvious that is why the car was not driving straight it would have been nice to know why from the VW mechanic, maybe they did not want to admit that the cars tires were at the end of their lifespan.
The next problem I had was with the extended warranty that I paid extra for when I purchased the car. One morning going to work my car did not start because the battery completely died and could not be boosted (I did not leave the lights on but it was cold which probably caused the abrupt battery death, VW refused to cover the battery under warranty – another out of pocket repair). At this time I thought I could rely on VW’s CAA membership that I paid for to tow my car to Mississauga VW so I could pay for the repair. When I called the designated number, I was told I do not have a membership. When I called VW I was told I did not have warranty. To fix this problem I had to first get a hold of the sales person that sold me the car, then make a 3 way call with VW and CAA so they would finally get their “stuff” together and tow my car. After poking and prodding I somebody said something about my records that had not been transferred from the sales building to the service building (Which is literally the next building over). Whenever I bring up this problem with VW they say that it was a mistake on their part and they are not willing to do anything for wasting my time at work trying to get my car towed for a service that I already paid for. This is ridiculous because I went to VW instead of a random car dealer to get a premium service with frills - that I pay for. Its not good enough for you to say my bad people make mistakes.
My next problem occurred shortly after and proved to be the worst experience yet. My cars engine light appeared one day, and the car would lurch forward when accelerating from a stop. When I took it to Mississauga VW they said that It probably would not be covered under warranty and they wanted $160 for a diagnostic fee. Since I am a student and already felt like I was feeding VW free money, I refused and drove around sad worried if I was safe with my engine light on. 6 months later, living in Oshawa for school I took my car to Oshawa VW to get my oil change (I was forced to get overpriced oil changes by VW to keep my warranty standing). There I told the service guys the problem I was experiencing with the engine and while I was getting my oil change the mechanic there fixed it free of charge! He said that he has seen that problem before and unclogged something. Ever sine my engine light has not returned and my car does not lurch forward. I think that it is completely unacceptable that Mississauga VW’s finest either did not want to budge or did not have the technical know how to solve this problem without charging me.
My final problem, which admittedly does not hold much ground has to do with my cars coil springs which have broken. In all honesty I barely drive this car because it’s a liability – which was not my experience with my previous 2 cars. I was quoted $1500 to fix my coil spring which is disgusting since I can get this done for $300-$400 (if you need a guy call me). The coil springs are usually covered under warranty, and wouldn’t you know, my car has just passed its warranty period.
While I have had this car strongly feel I have paid much more than necessary in diagnostic, service and parts. I firmly believe that since the warranty service was unacceptable during its working period, I should be granted an out of warranty repair.