We test drove and liked the vehicle. When negotiating the price, to reduce the payment slightly, they said they found a lower interest rate. Turned out they simply manually changed the rate to make it look better on paper, but in reality, no bank actually had a rate that low. Later, after already putting a down payment on the vehicle, we were notified that the rate would be a little higher.
We also saw and removed about $500 in extra fees that were unnecessary, especially for a used vehicle.
When we asked to take the car to our mechanic for a second opinion, the salesman was uncooperative but finally allowed us. The mechanic noticed the car may have been in an accident. The salesman had not shown us the carproof. We had to ask the manager to see it, and the car had in fact had $5000 in damage repaired. The mechanic also noticed a couple little things that should be fixed. While we were a little annoyed at this point that the salesman neglected to show us the carproof, we said if they fixed the minor issues we would still purchase the vehicle. The dealership agreed to fix them and would let us know when to expect it to be done.
They NEVER phoned back. We always were the ones that had to call. After several days of not hearing anything, we got a hold of the salesman who said he would phone us within 2 days. At the end of the second day, half an hour before closing, still no call...so we phoned. The salesman was off that day and the following day!
We went in the next day, had the paperwork destroyed and got our deposit back. In the meantime, we already set up insurance because the dealership said the car was in our name and that we needed it, but this was not true. So we had paid first and last on a car that was never in our name or possession. Luckily the insurance company was understanding and refunded this.
Overall, it was a terrible buying experience and we would not deal with them again. Communication was awful, they are dishonest and don't seem to really care about their customers.