Guelph Volkswagen

Misleading and dishonest dealership. Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months e Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months earlier. I waited 10 months to get this new GLI and was very disappointed when we couldn't come to a fair and reasonable arrangement. Worst dealership experience since the last time I bought a new vehicle. More

I found a car I was interested in on their website and called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out of town and it's 2 hr drive so I had Angel confirm that they would not sell the car to someone else before I got there. Sure enough when I arrived he told me the car was already sold to someone else. The sales manager gave me 2 prepaid credit cards for compensation for my wasted time and gas. When I tried to use them they were declined. They are not only dishonest but they tried to pay me off with unusable cards. More

I purchased a new Tiguan from this location. The staff were friendly and informative which make the process seamless and easy. The staff were friendly and informative which make the process seamless and easy. More

I was at Guelph Volkswagen to get a used car. Sale rep Angel Vega was super friendly, kind and helpful. Sale rep Angel Vega was super friendly, kind and helpful. More

Went to look for a used vehicle, found a Golf at Guelph VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the mana VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the manager that morning while he was at home on his day off to a loyal customer. The assistant manager just handed back our credit card and the salesman never returned. We were just left there wondering what just happened. If indeed, it had been sold six hours earlier, why was nobody notified and why was it still on the lot? I’m doubtful of this story because a couple of hours later, we drove by and the vehicle was back on the lot in the front row. I would not recommend this dealership, I believe they negotiated in bad faith, realized they didn’t like the deal they were getting and decided to fabricate a story to get out of it. More

I am a multiple time service client. I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble F I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble Found ( I paid for their time ) This is despite two occurrences at the same dealer to top up the fluid. The are eager to sell but questionable on service More

Everytime I deal with Guelph VW, I can't believe the standard of service. They go above and beyond!!! Tim Stack is amazing!!!!! standard of service. They go above and beyond!!! Tim Stack is amazing!!!!! More

Even though Andrew D. was very nice and polite, Whoever sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low side compared to others. They would not go up another $1000 on my trade in or offer more discounts on car. So I would not recommend . Went elsewhere and got $2500 more then i was offered at Guelph. More

Andrew and Iva took care of all my needs and made my whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal w whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal with throughout my whole process!! More

Iva from Guelph Volkswagen did a fantastic job getting me into my 2019 GLI. She made my trade in easy and answered all my questions and concerns quickly. The finance manager is also great and responded to al into my 2019 GLI. She made my trade in easy and answered all my questions and concerns quickly. The finance manager is also great and responded to all my questions I had during the week before delivery fast and thoroughly. Great dealership! More