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The service exceeded my expectations I cannot thank Rob... - Alison Lennon
The service exceeded my expectations
I cannot thank Rob & his team enough for such great service, care & understanding
So happy I found this awesome team
Andrea was very helpful and we enjoyed the entire staff... - guimond2
Andrea was very helpful and we enjoyed the entire staff at the dealership.The experience was friendly and the edge st is a beautiful car that my wife will enjoy for many years.
Rohan was great to deal with. Helped me the car in time... - Matthew
Rohan was great to deal with. Helped me the car in time for a gift for my daughter. I will be recommending to everyone I know to deal with him.
Our recent experience with Chris was excellent - very... - mw.vancouver
Our recent experience with Chris was excellent - very knowledgeable and outstanding customer service (he called with updates frequently). He also gave us additional background information on our vehicle including details around the warranty that was not previously discussed. This was in stark contrast to our previous visit where a different advisor called us only 3 times during the 9 days that Clarkdale had our car for servicing and didn't return our calls.
I have dealt with this dealership for a number of years... - edidep
I have dealt with this dealership for a number of years and have been happy with the service received and find the staff to be professional, knowledgeable and friendly.
Was not happy with customer service at this dealership.... - Al
Was not happy with customer service at this dealership. Went to the mainland and bought the same VW for 15% cheaper. Consider this option before spending your money here.
Today is September 14 2020 my wife and I went to Regency... - Parvizfadai
Today is September 14 2020 my wife and I went to Regency VW in nPort Moody. As soon as we walked in we were greeted by a pleasant salesman by the name of Fardad , he was very professional and well informed about the product. He then introduced us to owner by the name of Tino what a gentleman it was our pleasure to meet him. After that we met the sales manager by the name of Sia he made us so comfortable and welcomed I can go on and on about this wonderful people. I am not done yet after we had agreement on purchase of a beautiful car we met Paul who in charge of financing he made it so easy for us that we didn’t wanted to leave the place. If you are looking for a car I truly think you should make a trip Port MODY Volkswagan dealership then you know what I was saying. New owner New attitude new understanding
Congratulations to all if you
All the best so happy for you guys
Do not talk with john lee. I bought my 2019 jetta... - minyeong
Do not talk with john lee. I bought my 2019 jetta comforline $35,000 again this is not gli model comforline. Also he did not tell me extend warranty $3775 one what a joke.. so i pay $217.59 b/w he ripped of me . So basically 2021 jetta comforline $170 b/w mine is $217.59 b/w. If you guys want to pay that kuch for your jetta please go another vw shop. I’ve been to 5 more vw dealerships to asked price is fairly.. 5 dealerships said unfair and too overpriced. So do not go this shop and specially john lee. 한국분들 저 존리라는 사람하고 계약하지 마세요 말도 안되는 추가워렘트 포함시키고 말도 안해주고 돈 받아먹습니다. 다른 폭스바겐딜러 많습니다. 폭스바겐 원하시는분 오픈로드는 피하세요 정말 양아치들 입니다. 한국인이라고 믿지 마세요 $3700 거금이나 드는 워렌티를 말도없이 추가합니다. 가지 마세요
Excellent service and friendly staff was very... - noahs_mac032163roflood
Excellent service and friendly staff was very helpful.resolved my car’s issue restored my faith in Volkswagen.all in all a very pleasant experience
Friendly and helpful - Gwmp43
In twice for warranty work , fast and friendly service . front desk helpful , provided ride to mall and pickup when job done. Heartily recommend for repairs
Evades warranties by stalling with excuses until legal... - VWown
Evades warranties by stalling with excuses until legal action is discussed. I’d highly advise to show elsewhere and I’ve been a very owner for life. The
So i bought a brand new 2019 8 speed automatic Volkswagen... - Volsung
So i bought a brand new 2019 8 speed automatic Volkswagen Jetta last year. Immediately there was an issue with radio volume fluctuating up and down, after five unsuccessful visits at the Kamloops dealerships where I bought the car to find the problem I decided to just give up. Half a year later I moved back to my home town on Vancouver island. I decided to bring my frustrating issue to the dealership here to see if they could help me, the comox valley dealership in my home town told me after two more visits my radio was fine. Approximately 11 days later my radio cut out when I was driving, a message that said something on the lines of "Deck is overheating" appeared and then my screen went blank...
I pressed the back of my index and middle finger up against the deck immediate recieving a 2nd degree burn. I contacted Volkswagen immediately after I arrived at my destination and we booked a appointment. Volkswagen told me now, my radio is faulty and needs to be replaced. I asked why it took 10,051km and 11 & 1/2 months for Volkswagen to admit there was an issue, they told me " my cars notification system's didn't report any errors" I replied "why didn't the mechanic use a OHMS meter and test my radio? They informed me that unless my radio says there's a problem in the notification center they can't diagnose the problem.
Ok.... are you still with me?
Please I hope you are!
Here's where the nightmare begins!!!
So Volkswagen told me because of the pandemic of course, I'd have to wait 4-5 weeks for my radio to come from Germany. I totally understood it could take longer so started my wait. Before I could take my keys and leave that day I had to now schedule a immediate appointment because guess what my thermostat on my brand new car hasn't been working for more than a few month and it's causing damage to my vehicle!! Of course Volkswagen can't explain why this is happening to my brand new 2019 Jetta but the part is ordered.
So my thermostat is replaced the next week and I'm waiting for my radio and all of a sudden when I'm sitting at a red light or waiting to pull off of a yeild my car won't shift! When my foot presses the gas pedal there's no acceleration, the RPMs hit 8000rpm and my car sits idle. This isn't a everytime you touch the peddle problem either, its more like a pulling onto a highway in fast moving traffic problem, which can be pretty scary when you have oncoming traffic coming from 800meters away at 85km yet you still almost get in a accident because your automatic vehicle won't shift. So once again I'm back to Volkswagen........
Well the mechanic calls me and tells me he test drived my car in downtown courtney where the speed limits is 50km and couldn't produce the issue. So as I'm sure you're getting the gist of the story Volkswagen now refuses to find and fix that problem. Here I am again driving this Death Trap Lemon and my radio finally comes in, so I bring my car in on Saturday and they put my radio in and call me and tell my car is ready to be picked up, I go pick up my car and drive home, enjoy the rest of my weekend and head to work monday. Tuesday arrives and I find these tiny clips on my car mats, then I notice all of my bottom trim is hanging off my car, so I call Volkswagen asking why they didn't tell my they broke all of my bottom dash trim and why they didn't replace the trim as they told me they did, they responded begrudgingly that they only replaced my top trim and didn't replace the bottom trim and that they couldn't tell me exactly why they didn't tell me they broke all of my bottom trim, I asked in return out of curiosity and pure frustration why during a global pandemic did they leave latex hand prints, and greasy paper towel all over my dash every visit and not detail my car? They responded that Volkswagen canada doesn't detail the inside of your car during services and the mechanic should of left no trace he was there (which he didnt). Now I'm waiting a possible 4 plus weeks for new trim.
So my new trim comes in and we get it put on my car and guess what, days later my new radio overheats again! So back to Volkswagen we go. They replace the radio again and return my car to me, 26 days later my radio overheats again!! So now Volkswagen orders a 4th radio from German telling me that they are ordering one with a internal fan. So my radio arrives and Volkswagen tells me that apparently the radio never had internal fans, and there's nothing they can do about it. About 2 months goes by and my radio of course overheats. So I go in for my appointment and I ask them after the oil change and service not to put another radio in as I'd like to get a second opinion....
(I apologize in advance for the language that they used)
David Bui comes out of his office and immediately says, "you know what, take your f****** keys and piece of s*** car never come back" I ask: why are you getting so mad, I'm entitled to getting another opinion on my car, I don't understand why you're freaking out. The parts manager asks me, why are you even here Mason? I reply: because I have an oil change booked, and a service, and your supposed to be looking at my radio. He responds " look, we already replaced your radio 4 times, we're not working on it anymore, and if you want a 2nd opinion you're basically telling us we aren't doing our jobs and we're here to fix cars ok?" I respond: then why haven't you fixed mine!?
The David Bui once again starts screaming at me to get the F- out and never come back again.
Excellent team and a pleasure to do business with them. I... - Aaron
Excellent team and a pleasure to do business with them. I highly recommend if your looking to purchase to stop by you will be well looked after!
Exception sales and service - sydnee_taylor
I recently upgraded my vehicle and I have to say that my experience at Gold Key Langley was exceptional. Neale was very helpful and made the purchase stress free. Gary was very polite and knowledgeable, he helped me find the best extended warranty for my situation. Peter went above and beyond to help me find the right fit for me and my lifestyle. I am loving my new ride and tho I hate buying vehicles I look forward to working with them again in the future!!
Excellent purchase experience - tirekicker
I recently bought a 2018 Atlas at this dealership. I had no connections to anyone who works there so I randomly ended up dealing with Stacey Wright.
I’m a knowledgeable purchaser that is informed about pricing margins, equipment, add-on options/packages, and sales tactics. I’m confident and will never hesitate to walk away or haggle for an extra week if need be. I’m not a jerk when I negotiate, and I like to find a fair middle ground for both the salesperson and myself. We both have bills to pay. However, I have found that I have had to be extremely firm and fend off constant shady sales tactics when negotiating purchases from the various dealers in in Prince George over the years. For example, the last time I bought a truck from another dealership, the deal took two visits and about ten lengthy phone calls to close, lasting about a week in total. How many people would have caved in long before that and accepted an unfairly inflated price?
Dealing with Stacey Wright at this VW dealership was a breath of fresh air in comparison. She was honest, she offered a reasonable price, and she didn’t aggressively push particular options/packages that I feel are unnecessary and unduly expensive. I know sales people are required to push these options/packages because they are quite profitable but I think a trustworthy salesperson will do their duty (offer them) but won’t disrespect their customer by convincing them that they are needed or will save them buckets of money down the line.
I never give my opinion to a salesperson about these options/packages. Instead I use them as a litmus test to see if the salesperson is a straight shooter. Stacey passed with flying colours. It allowed me to feel confident about an additional option I did end up purchasing and the answers she provided to other questions I had.
Did I get the absolute lowest price I could have gotten on this Atlas? I’m pretty sure I didn’t. Did I walk away feeling like I got a fair price with good advice on other elements of the purchase that will significantly impact what I expect to be ten years of ownership of this vehicle? Definitely. To me, that’s the better deal because I’d rather be confident and secure with my purchase options long-term, than to haggle for an extra $800.
I’ve negotiated four vehicle purchases in Prince George to date and this is the first time that I’ve willingly let a significant margin slide. I really enjoyed the purchasing experience with Stacey and felt like she deserved it. This was further confirmed to me when she gave the “send-off vehicle tour” of the Atlas after we closed the deal and I was about to drive off the lot. I was truly impressed with her knowledge of this new model and attention to communicating important details. She’s clearly done her homework and is invested in her job.
I would recommend Stacey to every kind of buyer. She’s fair, honest, knowledgeable, and enjoyable to deal with.
Sandeep Singh, our sales person, made purchasing a car a... - Karam
Sandeep Singh, our sales person, made purchasing a car a pleasant experience. He was knowledgeable, professional and patient. Bill was very attentive to every detail and ensured we were happy with the new car. I was glad that I was given an experienced sales rep like Bill who was able to walk me through the process with no hassles. After the purchase, he made sure that we were comfortable with all the features of the car and made sure that the vehicle is to my satisfaction. I will strongly recommend him to any of my relatives and friends. Thank you for the excellent service and positive experience!
No Fuss No Muss - Debra B
My car was wrote off in an unfortunate landslide caused by a water main being busted by construction workers, needless to say, I was forced to buy a new car. Turner Volkswagen made this so easy and painless for me in both time and money. I am now a proud owner of a Jetta and couldn't be happier. Big shout out to Will Avila, Mark Brown, John Turner and Sarah Fanslau, Thank you all so much for your help in finding me the perfect car, I'm a Volkswagen girl for life and would highly recommend this dealership to any person looking for great people, service, and deals! Simply Amazing!!
Had rear brake service that had original brakes with... - Angry customer
Had rear brake service that had original brakes with 210,000km all highway. So definitely needed doing. But yet didn’t recommend changing Calipers at the same time. They replaced pads and rotators. Just over 3 months later calliper went and they say pads and rotator or down to nothing. so now after 4 years of having same rear brakes. I have to do the back pads, rotators and calipers brakes again after 3 months. Think there technicians need a refresher course in replacing brakes.
Awful business! I had my Westfalia in for service... - gritchie
Awful business! I had my Westfalia in for service recently, well it was in the shop they backed it into something and caused quite a lot of cosmetic damage. They didn’t even offer to fix the damage let alone check the security cameras to see what happened. Never doing business here again. Beware!
In British Columbia
Maple Ridge Volkswagen