So i bought a brand new 2019 8 speed automatic Volkswagen Jetta last year. Immediately there was an issue with radio volume fluctuating up and down, after five unsuccessful visits at the Kamloops dealerships where I bought the car to find the problem I decided to just give up. Half a year later I moved back to my home town on Vancouver island. I decided to bring my frustrating issue to the dealership here to see if they could help me, the comox valley dealership in my home town told me after two more visits my radio was fine. Approximately 11 days later my radio cut out when I was driving, a message that said something on the lines of "Deck is overheating" appeared and then my screen went blank...
I pressed the back of my index and middle finger up against the deck immediate recieving a 2nd degree burn. I contacted Volkswagen immediately after I arrived at my destination and we booked a appointment. Volkswagen told me now, my radio is faulty and needs to be replaced. I asked why it took 10,051km and 11 & 1/2 months for Volkswagen to admit there was an issue, they told me " my cars notification system's didn't report any errors" I replied "why didn't the mechanic use a OHMS meter and test my radio? They informed me that unless my radio says there's a problem in the notification center they can't diagnose the problem.
Ok.... are you still with me?
Please I hope you are!
Here's where the nightmare begins!!!
So Volkswagen told me because of the pandemic of course, I'd have to wait 4-5 weeks for my radio to come from Germany. I totally understood it could take longer so started my wait. Before I could take my keys and leave that day I had to now schedule a immediate appointment because guess what my thermostat on my brand new car hasn't been working for more than a few month and it's causing damage to my vehicle!! Of course Volkswagen can't explain why this is happening to my brand new 2019 Jetta but the part is ordered.
So my thermostat is replaced the next week and I'm waiting for my radio and all of a sudden when I'm sitting at a red light or waiting to pull off of a yeild my car won't shift! When my foot presses the gas pedal there's no acceleration, the RPMs hit 8000rpm and my car sits idle. This isn't a everytime you touch the peddle problem either, its more like a pulling onto a highway in fast moving traffic problem, which can be pretty scary when you have oncoming traffic coming from 800meters away at 85km yet you still almost get in a accident because your automatic vehicle won't shift. So once again I'm back to Volkswagen........
Well the mechanic calls me and tells me he test drived my car in downtown courtney where the speed limits is 50km and couldn't produce the issue. So as I'm sure you're getting the gist of the story Volkswagen now refuses to find and fix that problem. Here I am again driving this Death Trap Lemon and my radio finally comes in, so I bring my car in on Saturday and they put my radio in and call me and tell my car is ready to be picked up, I go pick up my car and drive home, enjoy the rest of my weekend and head to work monday. Tuesday arrives and I find these tiny clips on my car mats, then I notice all of my bottom trim is hanging off my car, so I call Volkswagen asking why they didn't tell my they broke all of my bottom dash trim and why they didn't replace the trim as they told me they did, they responded begrudgingly that they only replaced my top trim and didn't replace the bottom trim and that they couldn't tell me exactly why they didn't tell me they broke all of my bottom trim, I asked in return out of curiosity and pure frustration why during a global pandemic did they leave latex hand prints, and greasy paper towel all over my dash every visit and not detail my car? They responded that Volkswagen canada doesn't detail the inside of your car during services and the mechanic should of left no trace he was there (which he didnt). Now I'm waiting a possible 4 plus weeks for new trim.
So my new trim comes in and we get it put on my car and guess what, days later my new radio overheats again! So back to Volkswagen we go. They replace the radio again and return my car to me, 26 days later my radio overheats again!! So now Volkswagen orders a 4th radio from German telling me that they are ordering one with a internal fan. So my radio arrives and Volkswagen tells me that apparently the radio never had internal fans, and there's nothing they can do about it. About 2 months goes by and my radio of course overheats. So I go in for my appointment and I ask them after the oil change and service not to put another radio in as I'd like to get a second opinion....
(I apologize in advance for the language that they used)
David Bui comes out of his office and immediately says, "you know what, take your f****** keys and piece of s*** car never come back" I ask: why are you getting so mad, I'm entitled to getting another opinion on my car, I don't understand why you're freaking out. The parts manager asks me, why are you even here Mason? I reply: because I have an oil change booked, and a service, and your supposed to be looking at my radio. He responds " look, we already replaced your radio 4 times, we're not working on it anymore, and if you want a 2nd opinion you're basically telling us we aren't doing our jobs and we're here to fix cars ok?" I respond: then why haven't you fixed mine!?
The David Bui once again starts screaming at me to get the F- out and never come back again.