We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on us anytime we slowed down to a stop or had to go up any sort of incline from a stopped position. This happened when we were just outside Nanaimo and were able to make it to the VW dealership for servicing. They did a diagnostic, determined it was a worn out ignition coil, and they replaced it. They charged us $450. We left the dealership and got back onto the highway only to realize that the car was acting exactly the same way. Nothing had been fixed! Even though it was not safe because of all the stalling, we were able to make it back to Courtenay. When we contacted them and asked them for some - any - kind of refund because they did ABSOLUTELY NOTHING THAT FIXED THE PROBLEM, they said there's nothing they can do. All they did was misdiagnose the problem. Just a reminder, we purchased this car at this dealership. Is that how you want to be treated as a customer? It goes without saying that we will never, ever use them again. I would strongly suggest that if you're looking to purchase a VW, go to Courtenay or Victoria. Be warned that they do not take customer service seriously.