He called my car as "SHI*" and that day was my Bday.
I got brand new 2018 Tiguan end of Feb and had many issues.
I visited more than 5 times for the broken down camera for lane assist, a software problem, rattling noises etc. and still have noise issues and a software issue. (Those problems are just enough to make me mad but let's move on.)
After 3rd visit for noise issue, service adviser`s attitude was changed, and
probably today was not his day.
I made appointment 3 weeks ago but today he is asking me to come back later because they were not sure about the reason why.
He said they have another car sitting there more than 1 month and still working on it. This made me little bit confuse but I tried to talk with him cause it doesn't make sense.
I asked "Then what`s the point I made appointment and wait 3 weeks? I spoke 2 other advisers and got reminder call 2 days ago, and no one said anything about it" he said "I DON'T KNOW"
Little more frustrated but still I tried to be calm and asked "Can you at least do the same job as last time? it worked on that side and I just need little extra work on the other B pillar" and he said "IT'S GOING TO BE WELDING JOB., so we can`t just do what you ask. We gotta figure out the reason first"
I was like...'welding???'
I showed my car friendly tech "Dave" and explained what happened and TECH SAID THEY DON'T DO WELDING FOR NOISE ISSUES at least for my cases.
Anyhow, Dave helped me out and he asked adviser to give me loaner car.
Finally, the adviser and I were looking at my car in parking lot, and he looked really upset. I still don't understand why he is upset. The person who is really upset about the situation is ME!!!
And He said
"You can stay inside. I`ll get that SHI*"
I don't think that he thought I don't understand what he said.
It was just totally inappropriate and rude to say that to a customer and not a proper way of asking for forgiveness about what he lied especially on someone's birthday with irresponsibility like I DON'T KNOW.
When I met him first time months before for the issues, he said "You have warranty so you are more than welcome to visit here and we can fix your issues" with smile.
I understand that a car can have problems, but should I feel this bad for the visiting? with my warranty?
I know noise issue is not good money making job for the service person and hard to figure out specially in this busy season but I made appointment every time I visit and always ask nicely. Or should I beg every time to fix brand new car that I bought from them?
Where are those nice smiling people when I bought this car??? its only 5 months ago!!
I`m not asking to hear "Sorry for your inconvenience" which I never heard from them.
I hope I can visit anytime without this uncomfortable atmosphere.
By the way, your tech "Dave" and the other adviser "Dom" they are the best people in that place :)
I hope I can see my car soon :)