OpenRoad Volkswagen

Exceptional dealership I would highly recommend this dealership, my service representative Sandy Morton was honest, straight forward and surpassed my expectations. Jody Ed I would highly recommend this dealership, my service representative Sandy Morton was honest, straight forward and surpassed my expectations. Jody Edwards, Financial Service Manager, took the time to review all of my options having my best interest as a priority. This is a dealership that truly cares for its clients. More

Best Experience Ever! This has by far been my best experience buying a car. The personnel at OpenRoad Volkswagon (Burnaby) have all been very professional, customer-oriente This has by far been my best experience buying a car. The personnel at OpenRoad Volkswagon (Burnaby) have all been very professional, customer-oriented, helpful and classy in behavior. Especially Tony Chan. He did the best possible negotiations for us. He didn’t waste our time. He was caring and professional. He communicated our needs quite efficiently with the business manager and got the best deal for us. I highly recommend Tony Chan as your next VW sales representative at OpenRoad Volkswagon (Burnaby). He answered all of our questions patiently and made sure that we got all we were hoping for, till the moment we left with our brand new car and then after that. Thanks Tony! And a special thanks to the business manager who supported the whole process all the way. More

Very happy with my experiences! I found the service and sales experience great, I always double check numbers so no surprises. Free washes are great and so far so great. I would buy I found the service and sales experience great, I always double check numbers so no surprises. Free washes are great and so far so great. I would buy another car here. More

double and triple check the math with this dealership After a terrible experience at Regency VW on Thursday (please see my review of them) where I negotiated a 5% discount, had a $3,000 deposit on a Golf After a terrible experience at Regency VW on Thursday (please see my review of them) where I negotiated a 5% discount, had a $3,000 deposit on a Golf GTI, arranged a date to complete the paper work and pick the car up, but come Saturday they said the car wouldn't be ready until later on Monday... I decided to shop at OpenRoad VW instead who happened to have the same car with the same spec. (except the number plate was not drilling on the front bumper), and were willing to match the same price, but throw in 2 years of free servicing and a set of rubber mats too, and deliver the car immediately with no strange delays for VW's 0% offer credit check, or detailing the car. OpenRoad VW would have let me drive away the car on the same Saturday evening, but I didn't have time to do all the paper work so I left a $500 deposit and returned the next day around Sunday lunch time to pick up the car. But first on Sunday I went back to Regency VW to get my deposit refunded. They basically delayed me for an hour even offering a further 5% discount on the car to try and make me change my mind. However, these guys had messed me around so much that I couldn't bring myself to accept their offer, knowing that I would have to deal with them for years later for servicing etc. I just didn't trust them any more. Plus they refused to refund my deposit until Monday which felt like a kind of retribution after I rejected their offer. Back at OpenRoad VW they processed me speedily and very professionally. I told them that I had rejected an offer of a further 5% from Regency VW and they basically said great but unfortunately they cannot go any lower without making a loss etc; the standard car dealer speak. So my loyalty to OpenRoad VW (or dislike of Regency VW) was not re-paid (even 50% or even 25%) leaving me wondering whether I did the right thing with OpenRoad VW. Should I have shopped further? My OpenRoad VW sales person was Yang who is very friendly and professional but at the time of the explanation of the car he couldn't explain what the button called 'Menu' did or the relationship between the paddle shifters and the gear stick. However, he could explain over 90% of the gizmos. And on Monday he personally delivered the rubber mats to my home and found out that the paddles work independently of the gear shifter... so he learned a bit more. Another incentive from OpenRoad VW is that it's possible to register for free use of a roof cargo box for e.g. an excursion. However, there is no mention on the OpenRoad VW website about this, and no mention in all the paper-work received at buying time. So I only have Yang's word to go on. I find it strange that OpenRoad make such offers but then do not back them up with terms and small-print etc. I asked Yang about this and he said he would bring details with him. However, he just brought a copy of the dealer options and charges and highlighted the line "2 Yrs/ 30K Scheduled Maintenance Pkg (Cars)"... which doesn't really tell me anything about the roof cargo box part?! All in all, I feel like I unnecessarily spent an extra 3.5% (5% minus the 2 years free servicing and rubber mats) by shopping at OpenRoad VW just to escape the total lack of customer service at Regency VW. We will see over the next years whether the customer service at OpenRoad VW is worth the extra ~ $1,500. If only OpenRoad VW had met me even half way on the price, it would have been an easy 5 star review. But as of today I only feel able to give a 3 star review because I have the most expensive rubber mats anybody can imagine. I will update this review in the years to come. Maybe it turns out being worth it buying from OpenRoad VW? In which case I will upgrade the stars. Admittedly I would have been happier with OpenRoad VW if I didn't accidentally find out that a 10% discount on a top of the line Golf is possible... Why can't consumers get a competitive price AND good customer service?! Advice to future buyers: Always get quotes from at least 3 VW dealers... not 2 like I did. Don't allow yourself to get worn down by them. UPDATE: At home, going through the car paper-work, we saw some expensive & UNEXPECTED options totaling 6% of the car value. During the hour of up-selling from Christina and Jody (and this was after an hour of getting frazzled by Regency VW) we went for extra warranty which was a 6.9% option. However, the extra warranty and the unexpected options totaled 13% of the value of the car. Both my wife and I remember C & J talking about (a) total loss and (b) wheel and tire coverage BUT we both assumed this was part of the warranty and neither of us heard associated extra prices. What made things fuzzy is C & J convinced us to switch from monthly (used earlier with Yang) to bi-weekly payments, so the payment hike wasn't as obvious. We decided to cancel both the unexpected options and the extra warranty. Jody said this is possible but the bigger payments MUST stay the same & the term of the financing would get a year shorter! C said it would take 90 days by VW for processing. Downgrading from 3 stars to 2 stars. More