I recently purchased a 2016 VW Golf Highline from
Vancouver VW. At the time of purchased it had less than 19,000 km on the odometer. Generally, I am very disappointed in the service I received. Wh
Vancouver VW. At the time of purchased it had less than 19,000 km on the odometer. Generally, I am very disappointed in the service I received. When I arrived to pickup my car I noticed cuts in two of the tires. Fortunately, the inventory manager went to the manager to discuss replacing the two tires. While that was happening my salesman approached me. I pointed out the cuts in the tires and he dismissed my concerns. A few minutes later, the inventory manager returned and told me the tires would be replaced. I later learned the damage occurred when the wheels were reconditioned. I also asked for a dent to be repaired and for a rattle to be fixed. With respect to the rattle, after doing some research and speaking with a salesperson and another VW dealership, I thought the rattle was likely due to the fuel line moving in a channel on the chassis; this is a fairly common problem apparently. The service manager said he would look after the rattle by wrapping the fuel line in plastic. I dropped off the car on the day of the appointment and when I called at the end of the day I was told my car was not ready because the keys were lost. I was given a loaner and the following morning I was told the keys had been found. I called in the late afternoon to ask if my car was ready. I was told the wrong tires had been ordered so I would need to wait another day. I picked up my car the following day. The new tires were installed and the dent was fixed. However, the rattle was not fixed. I texted the service manager to let him know; I said I'd try to find the rattle but received no reply. Given all the problems, it was pretty clear that he did not want to deal with me again. So now I own a "certified" Golf with only 19,000 km on the odometer that looks great and runs well but rattles noticeably at all speeds over 70km per hour.