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Restored my faith - Joy
In my 40s I purchased my first new car it was a 2013 Volkswagen Golf wagon and I loved it.
but after the emissions scandal and return of that car; a car running a stop sign and totalling my new Jetta and the three weeks our replacement 2010 Volkswagen wagon spent in the northern dealership trying to figure out why our car battery kept dying overnight- I was officially through with Volkswagen.
The dealership ‘s mechanic couldn’t figure out the problem and “solved” it by putting a kill switch that I was to turn on and off every time I needed my car. The kill switch was put in one of my fog lights, which was removed.
Now anyone living in northern Saskatchewan doesn’t have to use their imagination to imagine what would happen when I hit a snowdrift on the highway.
After charging me for the kill switch and realizing that the car still wasn’t driving right and knowing I would never again deal with our local VW dealership. I decided to take my car to Saskatoon Volkswagen...and that’s when I met Angela Hebert. First thing she noticed was me, in my heels and business attire, bending down to switch off my kill switch in a hollow fog light, full of slush and snow.
That just won’t do, she said:) and they wanted to accept the challenge of finding and fixing all my cars woes.
I am a territory manager and am on the road, a lot - about 5000km a month. Thus I needed a good reliable rental car while the repairs were being done.
Angela took care of that and put me up in a beautiful new Jetta.
It took Saskatoon Volkswagen less than 1 day to figure out the problem and many more problems that would have put me in jeopardy on the highways of Saskatchewan.
Not only that but Angela made sure that the $4000 of warranty work was done, at no cost to me. After having their rental car for two weeks, they would not let me pay for it. I asked why they had been so great to me, after all it was a 2010 used car.
She said they wanted my experience to be great and maybe I would be a lifetime client.
Thank you Saskatoon Volkswagen and Angela Hebert for restoring my faith in exemplary service and Volkswagen. I love my car and you have a customer for life!
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charged for oil change that didn't get done - northernmom
I brought my car in for an oil change and knew what my oil looked like before coming in. They were supposed to do a 35,000km service at the same time. When I got home, I checked my oil. It looked the same - slightly dirty. I went back and told them they must have forgotten to do it. The service guy brought me some clean oil on a paper towel and said this is what your oil looks like. As if I didn't check it like 5 times already. I knew exactly what my oil looked like and it definitely wasn't that clean. Then to beat all. I was filling up a week later and when asked if I want my oil checked I said "sure" The guy checks it and says "It's a little dirty. You should get it changed." Next oil change I had to take it back there because Canadian Tire said they use a special oil there that I need for my car. My husband took it in. They charged me for 6 litres instead of 5. He asked why it cost so much and they said "Oops, sorry." They gave him the extra quart that he paid for. Guess what? My oil is slightly cleaner, but still really dirty. I have no idea what they really did.
Not helpful - Jf
We drove in from an hour out of town get the parts department. The website said they were open but they closed the parts early today. Salesman that were there were no help. Office staff was no help. I do not find them very helpful. So we gotya make another trip