Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Nathan was fantastic to deal with! He was helpful in... - Torri
Nathan was fantastic to deal with! He was helpful in answering any questions we had and was knowledge about the vehicle. I love my new Atlas Cross Sport and will recommend GP Volkswagen to others!
Knowledgeable, Responsive, and Great to Deal With! - M Paterson
Second time purchasing a vehicle from Alex at South Centre and he's been absolutely fantastic, yet again. Easy to deal with, very responsive, not pushy, and very accommodating every step of the way.
Nikki at Northland was just great, no pressure sales... - Em and Cam
Nikki at Northland was just great, no pressure sales tactics, shared her experiences as a WV owner, answered all our questions, very knowledgeable, and always quick to respond to our text messages after we left the dealership to mull over our options. Would 100% recommend.
Easy and no pressure buying experience - m2010
I bought a 2018 Tiguan from Alejandro (Alex) at 5th Ave VW a few weeks ago and it was an all around excellent experience. Right from the beginning there was no pressure at the process was fast and easy. I love the car so far. Thank you Alejandro!
Dustin was my Sales Specialist!! Was very knowledgeable... - Hope Green
Dustin was my Sales Specialist!! Was very knowledgeable and helpful, found an amazing vehicle for a great price!! I would definitely recommend Sherwood Park Volkswagen!
Lied to - Fiona
A few months ago I was having issues with my key fob and went in to get a replacement battery for it. The Parts guy seemed very helpful and replaced the battery but with a battery that was not new out of a packet. This seemed odd. I was charged a small fee. A week later it was not working again so took it back in and was told I needed a new key fob. An expensive purchase. I went home and “you tubed” how to change the battery. It was fairly long winded but I did it. No issues since then.
My dream is to own an Q class Audi .Never thought I can.... - Katrinmarohn2
My dream is to own an Q class Audi .
Never thought I can. Well, Andrew Mah from Gary Moe Volkswagen in Red Deer made it happen. He answered all my question the transaction is uncomplicated, and the team of finance is honest and tells you how it is. I appreciated the communication and they did a fabulous job to find me my dream car. Thank you Andrew Mah.
2019 all of the sudden became a bit shinier.
Proof of every bad stereotype about shady car dealers. - AirdrieHondaIsARipoff
Came in prepared to lease a new Golf - Knew exactly what a wanted. Barring grotesque incompetence, I was going to buy something.
Unfortunately - The Dealer add-on the game.!!!
Vehicle MSRP as per VW website: - $24,995.
Country Hills "Sale" Price?
With all their "mandatory" Bull$h*t add ons they started at $31,496.25 - Fully $4816.25 OVER MSRP
I just walked out.
Letter I got an email say the MSRP on the website was not correct and then in Alberta MSRPs were magically higher.
Again.. Total Bull$h*t.
I would walk before I bought a car from these.... people.....
PS - I was able to locate the exact VW I wanted and was able to buy it at exactly the price and payment available on the VW.CA website. from a dealer with different business practices than County Hills.
About a year ago my spouse leased a vehicle from Country Hills and it was a great experience - when I returned the sales person was gone. He was a nice guy, likely had too much integrity to work for these clowns.
Sold Me Demo as a New Vehicle - Thomas T
I will preface this review by saying that I have tried repeatedly to speak to the General Manager about the following issue in the past few weeks. I called the dealership on 6 different occasions, and allowed several days to pass between calls to allow an opportunity for my calls to be returned. AT NO TIME, has anyone from Norden VW reached out to me to resolve this matter. On my initial three phone calls, instead of being put through to the GM I was directed to speak to Zach in the Service Department (who obviously had nothing to do with the situation), to Ella in financing (and credit where it is due, she was absolutely sympathetic and professional in our conversation but also had nothing to do with the situation), and to the Salesperson who sold me my vehicle, Andrew Hamilton, who denied any knowledge and did his utmost to pass the buck and did absolutely nothing to help.
On my 6th and last call to Norden, I will admit I finally lost my composure and was very frank and regrettably angry with the young lady at reception I spoke with. I apologized to her during our conversation for being angry, but I was terribly frustrated at this point. I would like to publicly tender my apology to her again now, as she was only doing her job to the best of her ability. She should not be put in a position of having to deal with irate customers, just because the management is too gutless to speak to them.
The following is a brief synopsis of the situation. In September of 2016, I purchased a Tiguan from this dealership. It was represented on their website as new, and my sales and finance contract also clearly describe it as being new. When delivered, it showed 128 km on the odometer, even though the sales and finance contract both stated 15 km. When I asked about this, it was accounted for as having been moved between the dealership and a storage lot. I didn't sweat it, it seemed minor.
My wife and I have been very happy with this vehicle, but a couple of small issues presented themselves in recent months: The block heater failed and the ignition switch was acting up. I took this to my local dealership in Grande Prairie to be repaired, and when the service manager there put the paperwork through for warranty (which should be in effect until September of this year), he informed me that the warranty was expired according to VW Canada and that I should contact Norden to get this corrected (I showed him my sales contract with purchase date). On my first call to Norden to try and find out what the issue was, I was told my vehicle had been registered with VW Canada as a DEMO and put 'in-service' as of November 2015, and as such was no longer under warranty.
So, a Demo vehicle was sold to me represented as new, and I paid a new vehicle price. The salt in the wound? I got shorted about ten months worth of warranty.
I finally ended up contacting VW Canada, Customer Care about this issue, and sent them copies of my sales contract to corroborate. I spoke to them on 3 different occasions, the last time a few days ago, and they advised me that the GM of Sales, Dylan Freihle, would be contacting me to 'resolve' this issue by the end of this week, or today. I indicated that I had little faith in that happening, but elected to wait till the end of the week to hear from him. And, the dealership management now has a perfect record of ignoring not only myself, but VW Canada, because yet again nobody has contacted me at any point from the dealership. I can only assume that it is because they simply don't care to even speak to a customer who isn't happy about being cheated.
The repairs on my Tiguan have been completed at a substantial cost, and paid for by myself, on a 'new' car that is under warranty only according to my fraudulent sales contract. I have now sent a communication to VW Canada to let them know the status of this. I have also retained the services of a lawyer today, because of the principle of the matter, and because I can afford to. I can only suggest that if you are considering buying from Norden, don't.
Update: I was finally contacted by a Norden Sales Manager today, after leaving Google review and having had to go through VW Canada to get any response. They agreed to reimburse my out of pocket expense on the repairs, and extend VW Factory Warranty for a year. Basically giving me what I paid for and spent weeks trying to get resolved. The gentleman I spoke with with respectful and understanding, but this does not resolve the basic matter of committing fraud. I am still considering my legal options.
I bought used ram 1500 in the month of January 2020. The... - luckyhundal
I bought used ram 1500 in the month of January 2020. The first time i checked the vehicle interior and went for a ride there was a check engine light on the dashboard. The salesperson said it will be fixed by the time I buy it. Next day I went to the Volswagon dealership again to see the vehicle and other finance formalities the sign was gone. Within one month the check engine light came back. I drove less than 500 kms at that time. I tried to call the same salesperson but later found that he already quit the job. Then I talked to the second salesperson and told him the check engine light issue. I dropped my vehicle at dealership first week of March regarding detailing and check engine light. The time I picked my vehicle there was no sign. I was told by the second salesperson if check engine light comes back come to dealership again as I didn’t drive much kms on this vehicle. Again within 2 weeks check engine light keeps coming back and forth for few days Then kind of permanent on the dashboard. I tried to call second salesperson and went to Volswagon and found that that guy too is not working there anymore. I talked to the third salesperson about the issue and he sent me to the dodge dealership. Dodge guys diagnosed the vehicle and found some problem related to fuel tank and costs around 600$. May be it was the same problem from the beginning which was never fixed by Volswagon because I drive only around 2000 kms in three months the time I buy this vehicle. Later I talked to the fourth person(sales manager) about this issue and according to him it is a used vehicle so all these problems gonna come anytime and I found that the codes and check engine light issue was never ever fixed just codes were cleared from the dashboard just to be looked ok. That was the reason check engine light keeps coming on the dashboard. I talked to few people including mechanics and they said that this would have been fixed at Volswagon coz i didn’t drive much kms and problem seems to be from the beginning. Thanks
They Just Don't Care - Going To Another Dealership
Apparently their business is doing so well that they recommend ppl to go to Jiffy Lube for any kind of service as they don't have time or staff for smaller issues.
Good Help Is Just So Hard To Find These Days, The Same Can Be Said About This Dealership!
Grande Prairie Volkswagen
Pre-Owned Sales Manager