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Norden Volkswagen


177 Lifetime Reviews

14703 137th Ave NW, Edmonton, Alberta T5L 2L5
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Top Reviewed Employees

Brittany Villeneuve at Norden Volkswagen

Brittany Villeneuve

Internet Sales Associate
Brandon Mounzer at Norden Volkswagen

Brandon Mounzer

Sales Consultant
Mark Mounzer at Norden Volkswagen

Mark Mounzer

Assistant Sales Manager
Dylan Salame at Norden Volkswagen

Dylan Salame

Sales Consultant

Latest Reviews

October 22, 2019

"I had problems but they were resolved. "

- Tina

Scott the service manager made every effort to satisfy me with problems I had with their bill, my warranty, and the poor communication of the service technician.

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Employees Worked With

Other Employees : Zach non listed above but had to click on someone

October 08, 2019

"Never fixed the original problem"

- maduro

I have been using Norden for a very long time, Always great service. However this last experience reflects newer employees not caring about the customers, In July I had taken my wife's car in for an overheating issue. over $4000 later I picked it up. The representative told me we could not clear the engine light. after driving for a couple of days I figured it out myself. The recent concern is today I went to change the oil and swapped winter tires. Since when is torque specification for studs on tires over 200 pounds? I used a 190 torque wrench with a snip and stood on it with full force. all 4 tires. the rear oil pan over Torx nuts again way over tightened. I don't think this tech used a torque wrench. it is probably new in the box. If my wife ever had a flat out on the highway, I would be concerned.

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Employees Worked With

Jeff Kucy

September 29, 2019

"Dishonest, rude, ignorant, uneducated, and thoughtlessly "

- NevergoingtoNordenagain

Where d o I begin...I Purchased a 2013 Jeep Grand Cherokee in June 2019. From waiting hours for Scott/Jack to ‘check with the manager for approval TO the finance person wanting to charge me $1200 for a hitch install that already existed on the vehicle and still including the extended warranty on my bill of sale even though I decline and purchased one through Chrysler directly ($4800 through go auto LGM or $1823 through Chrysler directly with more coverage). Who thought changing the bill of sale involved a 30 minute wait, and blaming other for the mistake instead of updating it herself(Ella). By the way Ella has NO clue what a hitch looked like -she had to look for one on a vehicle in the showroom. After waiting 3 days after the date promised-make sure they update the date in the bill of sale as well as the odometer as they didnt for me-that was a promise(out of many) not fulfilled. To finding out your sales guy Scott drove it those 3 days for personal reasons than delivery it to me, the new owner. Putting 713km. When the coolant started leaking 11 days after purchased. I wanted to return it and the sales manager Dylan told me ‘he will fix it under the 30 day exchange but not to show my face at his dealership again! ’ Big words for a guy who wasn't even at the dealership but calling from home on his personal cell. His reply after I ask him to tell me to my face and after being told I didnt purchased the vehicle at his dealership. He later retracted after I offer to contact Scott the sales guy and to show him my bill of sale. The repair was fixed 10 days later only after a call to Cindy at AMVIC was made .After picking up the vehicle, i drove it straight to Crosstown for their Peace of mind inspection. It felt good knowing what amazing sales service should be like. Excellent service knowledgable people at Crosstown!! I now know every sales person is licensed and can lose their license for being unprofessional and degrading under the AMVIC code of Ethics. Furthermore, GO HAPPY management hates stories of unprofessionalism. Norden expect a letter to both Go Happy management and AMVIC. Don’t worry Dylan, I saved those text messages just this reason! I do have to say their service staff ARE AMAZING at Norden too bad sales personal aren’t.

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Employees Worked With

Other Employees : Ella

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Norden Volkswagen, Edmonton, AB, T5L 2L5