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Norden Volkswagen

3.6

174 Lifetime Reviews

14703 137th Ave NW, Edmonton, Alberta T5L 2L5
Call (855) 432-4419

Top Reviewed Employees

Brittany Villeneuve at Norden Volkswagen

Brittany Villeneuve

Internet Sales Associate
4.9
Brandon Mounzer at Norden Volkswagen

Brandon Mounzer

Sales Consultant
4.6
Mark Mounzer at Norden Volkswagen

Mark Mounzer

Assistant Sales Manager
4.4
Dylan Salame at Norden Volkswagen

Dylan Salame

Sales Consultant
3.9

Latest Reviews

September 03, 2019

"Disrespectful and cannot be trusted with their words "

- Alyn

We bought our Atlas 2019 last June 29. We did not get our vehicle right away since they still have to order and they promised us to wait in 3 days. After that we kept on calling to check if the car is ready, they said it hasn’t arrived yet. After few more days somehow car came but not ready for some services like underneath coating and key starter. Few more days again we checked and they let us bring the vehicle. So One of the finance person told us to come back in 3 days for extra keys. We went back of course and keys wasn’t there yet. We stated that we are leaving for a week of vacation we will come back after that. Vacation is over no one called us which they also told us that they will call.End of July we decided to come by and keys was there but we didn’t have the new vehicle with us and spare keys has to re- program as well.So this Person Eric whose dealt with us financially told us that he will talk to the service and have it schedule for us! We waited and nothing happened until I talked to the front desk and told them that we keep on waiting and we were not happy for the service and I will write a bad reviews about them. Finally we got scheduled for the key service. Another thing some LGM financial services deducted from our account Some money saying that extended warranty that we did not sign for it. We came back and complain again and whoever you talk to they are going to point everyone, talk to this person, go to that person and it was so upsetting. We told them they have to cancel that since we did not authorized any financial services to get money from our account.. If you are looking someone to talk to it seems like you are waiting for nothing. Talked the higher financial Manager named Derrek Nothing happen as well he told us he will cancel and wait for few day he will Send us the cancellation statement and we waited for nothing, until Coming back again and did not do anything. This person Erick the finance guy was so rude and just turned his back while my husband was talking to him. Such a poor service we got and crappy.. too good in the beginning when you are buying car but after that they are all xxxxxxxx.

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Employees Worked With

Other Employees : Derreck, Eric

August 30, 2019

"Slow process but got the vehicle we wanted. "

- Thefoleys

From start to finish and a hard approval it took a lot longer then expected but overall don’t have to much for complaints. They got what we wanted and fixed our concerns.

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Employees Worked With

Other Employees : Vincent

August 27, 2019

"Hidden Fees & Bad communication"

- Ryley

FIRSTLY: I urge all potential customers to read AMVIC's Website in the consumer category in regards to the "All in Pricing" act. Dealers are not allowed to charge fees that aren't included in the advertised price which Norden tries to do day after day. Trying to purchase a car from this place is like pulling teeth. There are unlisted fees that they do not disclose in the ad and I am going to report this to amvic as the sales manager I spoke with said that this is included in the ad and it is not. 6 hours without replies from sales people after asking them to follow up isn't acceptable inmy line of work,I don't understand why a car dealer trying to sell vehicles would be any different. Btw theres a mandatory $499 glass etching fee. The first time I laid foot in Norden the salesman walls right past my sister ( the car buyer ) and then shakes my hand like I'm buying it. Both my sister and I took this as extremely sexist. I have screen shots of the ad, and the "presentation" of the price that they wouldn't budge a dollar on the price plus the $506 undisclosed fees. After speaking to the sales manager he didn't seem to care. This dealer has been reported to AMVIC and they have started a investigation.

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Employees Worked With

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Photos

Norden Volkswagen, Edmonton, AB, T5L 2L5