"Totally disappointed !!"
Went there to buy a vehicle with my friend few days ago. Their approach was quite unprofessional.I won't suggest anyone to this dealership. Just wasted our time !!!
Employees Worked With
Shef Hirani and mainly my friend disappointed because of the communication of finance department guys
"Friendly, Negotiable and Professional "
This is my 3rd car Im getting from Norden VW and last purchase was great.
The sales team and new finance representatives are very good.
"Disrespectful and unprofessional"
We negotiated a purchase of 2019 Atlas over the phone and arranged to pick it up the following weekend. While initially providing incomplete and incorrect offer to purchase form, sales manager agreed to have the information corrected and ready on the bill of sale once we come to pick up the vehicle.
Once we arrived at the dealership (bank draft, insurance, and license plate in hand), we were greeted by courteous salesman and presented with our new vehicle. At this point, we were introduced to Dylan Salame and were told he would finalize this transaction for us.
Not only did Dylan Salame not have bill of sale ready for us to sign, he was utterly rude, belligerent, and disrespectful to us during the entire time we spent with him. His questions and insinuations as to the source of our funds, our earnings, complete disregard of our time, utter and complete lack of understanding of basic business transaction process pose a serious question as to the values of this dealership’s principals.
Dylan Salame kept presenting us with an incorrectly and incompletely filled out copy of bill of sale, he presented this document to us to sign as intent to purchase. Among other things, this document had incorrect buyer information and incomplete VIN number. I asked Dylan multiple times to print off correct bill of sale to which he kept saying it would come later. After realizing that this person is obviously not listening and is intent on proceeding with his own flawed agenda, I reached over and took this incorrect bill of sale, crumpled it up, and threw it in the garbage bin. Then I asked Dylan to go and get the accurate bill of sale as it was discussed with sales manager earlier that week. We were finally presented with a bill of sale that had almost all the information on it, except for 3M protective film application that was applied by Norden and was part of negotiated deal. I told Dylan to include that item on bill of sale and his reply was that it has no actual dollar value to them so that’s why it isn’t included. Again, I found this answer very odd and insulting as 3M protective film that Norden applied had air bubbles under it and would likely need to be re-applied, this was already brought up to saleman’s attention. Now, Dylan didn’t think this needed to be documented as part of sales agreement? Again, this little immoral and disrespectful individual insisting on insulting our intelligence.
So finally, after almost two hours we finished all the paperwork and were ready to drive away. This really could have been done in twenty minutes had this dealership thought their people some basic interpersonal skills, and the golden rule of sales ‘customer is always right attitude’.
As for the 3M protective film application, bubbles are still there and we just don’t feel it will be worth our time to go back to this dealership to have this corrected.
There is much to be said about establishment that has more garbage and cigarette butts flying around their premises than a worst strip mall parking lot in this city, yet there are two dozen men milling around inside the building eager to exude business professionalism to their potential customers.
We give this establishment one star as this platform made no provision to award anything lower. This review by no means has any negative connotations with Volkswagen product, or the 2019 Atlas we purchased.