Bought a used TDI vehicle last summer from Southgate VW. The salesperson promised that ALL services and recalls would be done, and EVERYTHING would be up-to-date, when I'd take delivery. As well, it would be given a complete inspection, and be professionally detailed.
I got a call from the salesperson, on pick-up day, saying "We need to keep your car another day, because the detailer put a small scratch on one of the doors, when driving through the lot."
When picking up the car, the extra accessories (that had been negotiated for) were missing. The salesperson and parts guy scrambled to get these ready, while we waited, and waited!
Minutes after leaving, I noticed that the promised "full tank of fuel" was less than half full. I called the salesperson to find out where I should fill up to have the cost billed to Southgate's account. Nowhere! I needed to return to Southgate, so their lot attendant could take it out for a fill. We had to wait again!
Upon closer inspection, I found that the "small scratch" turned out to be a whole door repaint, with the old foam rubber wind seal torn off and reapplied using a hot glue gun! One would think this torn rubber would have been replaced with new, but I guess that might have cut into profits too much!
Within one week and 1,000 kilometres of driving, we got a check engine light. I connected my own code reader and found we had a nitrogen/oxygen sensor fault. Called Southgate service, and was told that my reading could not be trusted, and they would have to do their own, and charge me $145 for their code reading. I took the car to Norden.
Norden VW did the code scan, found "a nitrogen/oxygen sensor fault", replaced two sensors, and gave me a service loaner. I was charged ZERO, as it was all covered by VW's extended emissions warranty.
We immediately noticed the VW in-car GPS system was not updated, as roads constructed three or four years ago, are non-existent.
Now, almost one year and almost 30,000 highway kilometres later, we get a "Check Brake Pads" warning message. We happened to be near a Midas, who offer free brake inspection. They found that three of the four pad sets were worn to less than one millimetre. I contacted Southgate saying, there should be no way that after only 30,000 kilometres from having the services and inspection completed, 95% of which is highway driving, there should be that much wear, and asked what they were willing to do, to correct it. I was emailed a copy of the Vehicle Assessment Report, and reminded that I had signed off acceptance of it. I was told "Brakes are a wear item, not covered by any warranty, but Southgate can give you a 15% discount."
How kind! (sarcasm) Southgate can give me a $390 discount off a $2600 surprise brake job!
Upon looking closer at the Vehicle Assessment Report, I saw that I only signed off on having RECEIVED the report! I couldn't "accept" each item reported unless I were to inspect each point myself, and make a comparison with the Southgate mechanic's findings. As well, the assessment report was almost NINE MONTHS OLD! According to AMVIC, inspection reports are only valid for 120 days.
My case is currently in with AMVIC, who is in the process of investigating Southgate VW.
By the way, in my ratings, I give a 5-star on Friendliness. Everyone at Southgate is super-friendly (before you hand them your money.) This is because crooks and scammers all know that shafting people is much easier when you trick them into trusting you first!