I really like the 2019 VW Atlas that I recently purchased at Northland Volkswagen and I found Rachel very sweet and personable to deal with. Actually, everybody there was very friendly. After discussing price for the vehicle, we had agreed upon a price and my husband & I said we would go ahead and purchase the vehicle if they would add roof bars and the 4 year interior protection package. Matt agreed and wrote up the contract. I noticed that he added $700 for the interior protection and $500 for the roof bars to the contract so I asked Rachel why those prices were added. She assured me that they just have to itemize them but that the fees were deducted from the total.
This seemed odd to me and I did not see the fees deducted so I asked Manou in finance again why it looked like we were being charged for these add ons and again she said “Matt has it all figured out and you won’t actually be charged”. So I trusted them and we left happy in our new Atlas.
When I got home and read the contract more closely, we had in fact paid full price for the add ons and felt like either it was a mistake on Matt’s end, or we were ripped off. After my husband chatted with Matt, who basically said it was an oversight on our part, I was furious since I had double checked that twice with both Rachel and Manou. Also, Rachel told us that if we finance instead of pay cash for the vehicle, they are able to drop the price. So we did that and they took $900 off the purchase price. But then in the later phone conversations with Matt, he said that $900 off was just to pay for the 4 year protection package. So now we are stuck with interest payments on a vehicle that we would’ve payed cash for, and we got nothing off the purchase price because that didn’t even cover the cost of bars and the protection package. I feel like Matt ripped us off and it left me very upset and with no trust in this dealership. I would recommend going somewhere else as we have bought new and used vehicles from 4 other dealerships in the past and never had a bad experience like this before.
Matt made things “right” by putting Stone shield on the Atlas but he never offered to credit us back the extra money he charged us, or to give us service credit (we asked for him to make it right). So the dealership still got away with charging us an extra $1000 than we had agreed upon.
if you decide to buy a vehicle at Northland Volkswagen, know that the staff is all very friendly, but you might have a similar experience to us and be unknowingly ripped off.