West Edmonton Volkswagen

We recently moved from Southern Alberta and were initially pleased to find West Edmonton Volkswagen. We had serviced our vehicle there for about a year without issue, but our two most recent experie initially pleased to find West Edmonton Volkswagen. We had serviced our vehicle there for about a year without issue, but our two most recent experiences completely destroyed our confidence in the dealership. On July 22, I booked a 7:30 a.m. appointment for an oil change, the scheduled mileage service, including a brake fluid flush, a squeaking sunroof, and possible navigation-system updates. I dropped the vehicle off the night before for convenience and expected it back around noon because I needed it that afternoon. When I had heard nothing by noon, I called and was told they were still “working on it.” Ten minutes later, the Volkswagen app notified me that the doors had just been opened, suggesting the work had only then started. During the service, a technician told my husband that the cabin air filter had been replaced without our authorization. When my husband questioned the $75-plus-labour charge, the technician responded, “Well, do you want me to pull it out of the garbage for you and put it back in?” The comment was sarcastic and extremely unprofessional. After paying approximately $300, I noticed that the oil-change sticker had not been replaced and the service warning had not been reset. I later returned and was told I needed another appointment just to reset it. Since the sunroof was now making even more noise, we booked another visit. My husband brought the vehicle in for 9:00 a.m., expecting the work to take about an hour. While waiting, he met with Alador and test-drove vehicles because we were considering purchasing another vehicle from this dealership. Alador was wonderful and deserves recognition for his professionalism. However, after nearly two hours, our vehicle still was not ready, and we were without it for another day. That afternoon, a technician called to say the vehicle needed an oil change. This was shocking because an oil change was one of the main reasons for the July appointment. We were then told we had “declined” it, which is completely false. I personally booked the appointment and never declined an oil change. I was then told it had not been booked and that the technician was unsure whether it had been completed. How can a dealership not determine what work its technician performed? When I asked what my approximately $300 payment covered, I was told it was only the brake fluid flush. When I collected my keys, I also waited behind a couple who had been given a bill for approximately $700 without understanding what it covered. After they questioned it, the dealership determined that the repair had been diagnosed previously and was covered under warranty. The charges were voided, but it appeared they might have paid unnecessarily had they not challenged the bill. This entire experience was horrible: delayed service, unauthorized work, disrespectful treatment, conflicting explanations, poor records, an apparently missed oil change, and no accountability. It is especially concerning for seniors, women, or anyone with less automotive knowledge who might trust that requested work was completed or that a bill was accurate. We will not return to West Edmonton Volkswagen for service, and we will not proceed with purchasing the other vehicle we were considering. The dealership has lost that sale, our future service business, and any referrals. Alador was excellent, but we cannot purchase another vehicle from a dealership whose service department we no longer trust. More

After being annoyed by Norden, I tried out West Edmonton Volkswagon. I didn’t realize they run the VW show room inside West Edmonton Mall, and their primary dealers is on 178th street and Stony Plain road. Volkswagon. I didn’t realize they run the VW show room inside West Edmonton Mall, and their primary dealers is on 178th street and Stony Plain road. The sales team isn’t overly knowledgeable about EV’s, but they weren’t completely clueless like at other dealerships. I got straight answers to most of my questions and eventually put $5000 down on an ID4. Unfortunately, that’s where the problems started. The vehicle I bought wasn’t in stock, so they’d found one somewhere else and were going to bring in in a “few weeks”. I couldn’t get a hold of my sales rep after a few weeks had passed. I eventually just went to dealership to figure out what was going on. Turns out, they didn’t source the vehicle. I don’t know if they dropped the ball and forgot or it wasn’t available. Either way, they said they’d go find another one. The manufacturer’s rebate at the time was very good so I told them I don’t care about the colour. Again, no news for a few weeks as I tried to follow up. Saturday night out of the blue I get a text. “We have a white one with the trim you want. Are you interested?” I was coaching my son’s gold medal soccer game at the time. “Yep, but I can’t come in right now. I’ll be there the minute you open tomorrow morning.” Even though I already had a deposit down on the vehicle, they somehow sold it to someone else before I got there. They weren’t willing to bring in a 2024 from Ontario, so I must wait until the 2025s come out…and the very attractive VW rebate is gone. That may cost me up to $5000 – very disappointing. Overall, I wouldn’t recommend this dealership to friends or family…but they were better than the annoying experience with Norden. More

Great experience at West Edmonton Volkswagen! Would recommend going there for any car sales or trade ins Would recommend going there for any car sales or trade ins More

I had an excellent experience at Volkswagen! All of process was incredible, smooth and All of Staffs are Amazing Friendly, Specially My Salesperson, Izzy (Isabel). She making us feel very comfor All of process was incredible, smooth and All of Staffs are Amazing Friendly, Specially My Salesperson, Izzy (Isabel). She making us feel very comfortable right from the start; Very kind, Patient and Very Helpful all of process. And thanks to Finance Team, Dean; he keeps trying to help us make this work till we pick up my Vehicle. Excellence Team Work and Thanks to All of Team Member. More

West Edmonton Volkswagen agreed to sell us new vehicle, and upon finalizing the transaction and sending deposit, we were informed of add-ons of $4500 for tire replacement, 3M and floor mats. Without add-o and upon finalizing the transaction and sending deposit, we were informed of add-ons of $4500 for tire replacement, 3M and floor mats. Without add-ons they refused to honor the price the new vehicle was listed for. This is a Bait and Hook practice, and very dishonorable. We did not purchase, and very disappointed in today's world businesses continue to use these practices. More