"Was there yesterday to ask for help finding my block..."
Was there yesterday to ask for help finding my block heater cord. Gal would not open the bay door because it let's out all the heat. So she asked me if I bought it new? No I said. From us? No I said. She was now standing with her arms folded in front of her. And I said I also have a recall notice. She said oh that's the shift lever, that's minor no big deal. But didn't want to book me an appointment. I asked is it normal to not have a cord? She said you might have to buy one! This service person was a joke! I don't recommend this Volkswagen service department.
Employees Worked With
Don't know the name
"Amazing Staff Amazing Vehicles "
- Tanis Trott
All of the staff from finance to sales to parts to service are amazing people and the vehicles sell themselves. They are reliable and safe and great for Calgary weather. I have relied on this dealership for 12 years now and I will keep coming back.
Employees Worked With
Other Employees :
"Unbelievably bad customer experience"
Absolutely horrifying customer experience buying a certified pre-owned vehicle from these guys. Initial sales part went OK but in the days after driving the vehicle off the lot it was apparant there was a problem with the brakes, which shuddered and vibrated terribly, especially at higher speeds and in the rain or travelling downhill. I stuck with it for 10 days to see if it improved before alerting the guy who sold me the car. The car (a 2017 with 19,000km) came with the paperwork for one of two supposedly very thorough inspections with the brakes/rotors box clearly ticked and signed off (along with everything else) as being fine. I was told by the sales guy to book the car into the service department to let them take a look, which I did. Right away after driving it, their own mechanic said there was indeed an issue: clearly warped brake rotors. Calling the pre-owned sales manager to find out what happened here I was then basically told that the car was fine when it left the lot (it wasn’t) and then faced an wall of BS in terms of customer service or finding a solution or fix for their customer. They didn’t want to know and didn’t want to take any responsibility and even suggested it could have been my own doing. Eventually after a ridiculous series of heated phone calls they offered to go 50/50 on the cost of the work to fix the car’s brakes, on a vehicle they literally just sold me as being a perfect pre-owned and certified vehicle. I had to then continue to fight agressively to get them to fix the brakes, with no apology from anyone and an absolutely unbelievable attitude of indifference and sleazy dealership BS throughout. Only after threatening to let everyone know about how I’d been treated did they finally agree to cover the work to fix the warped brake rotors. Even then they tried to make it seem like they were doing me some sort of favour instead of taking responsibility for their own mistake. They happily tried to screw me on this problem and if I hadn’t fought back aggressively they would have with no shame whatsoever. It was an absolute disgrace of a situation that they could have fixed simply and honestly instead of making a new customer scrap and fight to get the outcome they wanted in response to the dealership signing off on something they clearly hadn’t inspected properly. I would avoid dealng with these people at all costs, certainly at the pre-owned level.