I had purchased my 2020 VW Tiguan from a dealership in
Edmonton, however since I am from Red Deer area had taken my vehicle to Gary Moe for convinience reasons. They were not able to diagnose the problem
Edmonton, however since I am from Red Deer area had taken my vehicle to Gary Moe for convinience reasons. They were not able to diagnose the problem that I came in for (flickering of lights on my temperature buttons) so I took it home. The very next morning I had started my car, and I had no power to any of the lights on my dash and my headlights would not work. I had then arranged an appointment with Norden where I had purchased my vehicle from as I do not trust Gary Moe. I had a follow up conversation with the manager Darrel, and was informed that “it wasn’t their fault, and that I might as well bring it back to them so that they can figure it out.” I declined the offer and informed them I do not trust whatever work they do.
If you want a dealership that will tell you it wasn’t their fault for leaving your vehicle worse than you brought it in, this is the place for you!
Darrel could definitely work on his client care skills, poor representation coming from a manager.