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Happy Customer - Happy Customer
I am a Moncton resident who happened to be visiting family in Bridgewater July 1st wk'end. Popped in to Bridgewater VW dealership to see what was available for a used Golf. Newly retired, I was interested in downsizing. Dealt with Tyler Wile. He was excellent! He was both professional and approachable. Having never had a VW before, I have had a few questions that needed to be answered, and Tyler has returned all my calls promptly, and has even made follow up calls to ensure that I am pleased with my purchase. I am now the proud, first time owner of a VW Golf. Just wanted you to know about my positive experience!
Amazing establishment. - Shelley
Amazing customer service. Very helpful and accommodating. Experienced. These folks go out of their way to make you happy and provide a1 service.thanks again!!
Pushy and Rude - LB93
I was looking to buy a new car. But will not even darken the door of Steele after my phone conversation. Talk about rushy and rude. Yes they gave me a good deal, over the phone and nothing on paper but the attitude and rudeness I will gladly pay more money to deal with a nice salesperson. Thanks for abruptly hanging up on me too. You lost a good sale and you lost any future servicing or recommendations. Lose the attitude when you speak with a potential customer.
Bad business - very disappointed - john
I bought my car through this dealer and my car is still under warranty, so I brought my car in to them because it fails to start in the morning. I now regretted that I did.
I came in the morning with three problems with the car. When I came to pick my car in the afternoon, for the problem that is still under warranty, they told me they don't have the parts and asked me to come back next time; for the problem that is not under warranty, they just did it and charged me without giving me a quote beforehand even though I specificially told them in the morning to give me a quote for any job that is not under warranty so I could decide to fix through them or not; and for the problem that is probably covered under warranty (engine problem), they said they could not find the problem and charged me for the labor they spent not discovering the issue. Wow! I should quit my job and join this industry! Hillcrest, do you still accept resumes?
Gone downhill - sixcolors
The service department used to be much better. Lately they don't follow up and you have to spell everything out and keep checking with them so that they do what you ask them and not something else, or don't bother doing it at all.