"My wife and I purchased a used car and left a deposit of $1000.00. The next day because of family and financial reasons we decided we could not buy the car. I was told by the manager that if I wrote a letter saying that I would forfeit my deposit he would cancel the contract and not force me to buy the car. I had no choice and reluctantly wrote the letter. I asked the next day if I could have a copy of expenses that they had because of me canceling and they refuse. I believe they fair and moral thing to do is to keep any money they lost and refund the rest. I am stilling awaiting them to provide me with their losses otherwise they kept my deposit for no reason."
"Great experience trading in my Honda for a slightly used Tiguan. Customer service, patience and professionalism from Sales Team member Rob Smith! Thanks VW, so much appreciated!"