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Expérience client - Ctessier
M. Nick Messina s’est occupé de nous, avant-pendant-et après la transaction. Il ne nous a jamais mis de pression et nous a une conseillé dans notre décision.
Nous nous sommes sentis épaulés dans le processus.
Excellent service ainsi que le service apres-vente - Kurshid
Service impeccable attribuee deja par Mr Mike lors de ma premiere rencontre , toujours a l'ecoute et patient tout au le long du processus et meme un service apres vente honorable.
Il vous inspire de l'honnetete et de la confiance. Merci Mike de cette experience agreable.
Excellente - Bigall 1234
Excellente je suis un client répétitif depuis plusieurs années avec Canbec et entièrement satisfait
Un excellent support de la direction pour me garde comme client
Promises unkept & unreturned phone calls - KayDan
Three years ago I bought my first car with Mega and it was a great experience. Unfortunately, this time around, I dealt with poor customer service and with the staff promising things that never occurred.
I was told in the following days to our visit, that we had been approved. We were to wait on validation which should take 1 day but here we are 6 days later again without news. On Friday, we were told we were told that we were approved again.
Come Monday, we called only to ensure that the car would be ready before Wednesday due to a hospitalisation . They said that they wouldn't be no problem at all, no worry. We were high priority and that the car would be ready the following day.
Here I sit today, going into the hospital, without any news from Mega. Throughout the process, messages were not returned, news were not given unless we called 3-4 times a day until they picked up the phone. Going on day 8 when my previous experience had only taken 3 days.
For a company that had been great 3 years back, I am completely appalled at the lack of customer service. At the LEAST, they could of called to say there was delays and it would not be ready. Instead, it was unkept promises and entire carelessness about their customers.
Ford Fiesta - RainMan52
They wouldn't provide the maintenance history of the vehicle and stated that its as is.
I decoded to take the risk becaise it had a low mileage (80,000km) and though that it was impossible that they screw up a car on such a low mileage.
After 6 month to a year or 10,000km the car became a nightmare
From abs not working properly in the Snow
Engine dying every now and then while idle
Windows not staying closed
And the coup de grâce the accelerator throttle body failing after a cold two days
Don't buy your car from these people... Or FORCE them to give youe the maintenance history of the vehicle.
Never go to their garage - Mikey89
I bought the garenti 40/40 everytime that i go there they always do unnecessary repairs and charges me crazy amounts for it? And they always does it just to charge you with it
MTL Auto Prix is the best - Fryal
I bought my car from Auto Prix last Friday, I was very happy with it, it looks as if new. The prices are really lower than everywhere else. Daniel, the Sales Advisor there, is so patient, honest, has a pleasant smile and very well experienced. Mina is the receptionist there was so helpful, patient and knows her job very well. I highly recommend.
Stay away at any cost - John
Bought a porsche cayenne and next day the engine kight lit and the steering wheel was shaking. 4 months later it would not start in the winter. Never returned my calls back. Lost $35k
Disappointed !!!! - Dissapointedclient
Went there to buy a high end car and was very disappointed that our sale rep knew nothing about the car and provided us with a less then helpful service. They said certain thing would be installed in the car and they were not done. had to go back and waste another half day at the dealers!!! The employees are missed informed and told me to arrive at the dealers at 8 when the place only opened at 9 !! Overall the experience of buying a new car is confusing and stressful enough and this dealership didn't make it any easier!!!
Tres peu serviable. No service very bad experience - maden
quand apres ta location tu as besoin de renseignement pour faire une nouvelle location dans un autre concessionnaire Ford ils ne veulent absolument pas aider. Personne ne veut te repondre. Toujours des boites vocale. Plus jamais je n'acheterais chez eux. Service tres mauvais.
after end of your rented you need information to make a new lease in another Ford dealership they absolutely do not want to help. Nobody wants to answer you. Always vocal boxes. Never again would I buy from them. Very bad service.
UNPROFESSIONAL! N'ALLEZ PAS ICI - Chilula1
FAIRE INSPECTER LA VOITURE. On a attendu trop longtemps et we are PAYING (literally) the consequences. The front brakes are at 40% and the back brakes are at 10%, on a carrement besoin de 2 nouveaux calpiner en arriere. ARNAQUE. It took 3 weeks to get the contract quand ils l'ont supposement envoyer "la semaine ou on a acheté la voiture". Spent over 4000$ on a car 4 months ago that already has 1200$ of repairs to do. They let other people test drive the car we paid cash/signed for. STAY AWAY!
Terrible Experience - Dishonest and Disrespectful Employees - YULCarBuyer
I would STRONGLY DISCOURAGE anyone from buying a car from H Gregoire St Eustache. I reserved a car a week ahead of time and then made an appointment to come in on Friday to trade in our car and purchase a new car. Called two days ahead to confirm that the car would be ready for pickup and was assured by the salesperson, Abdul, that it would be. Arrived at 10am everything went very smoothly, we got what we wanted for our car etc. Sales person told us they were just finishing up prepping the new car we waited an hour. After that hour he said he said it was taking a bit longer than expected to go eat lunch and come back at it would be ready to go. As we walked back in from lunch the slews person saw us and disappeared. We waited an additional 30 minutes and then waiting to be called by the person at delivery. We were getting anxious at this point because we had to pick our kids up at school in Montreal. Spoke to the woman at delivery she had never heard of us or our file. Finally the manager, Joe, came to tell us that there was NO WAY the car was going to be ready- it never was- the salesperson had lied (to what end I'm not sure). Also it turned out that we had tons of additional paperwork to complete at pickup. In the end they kept us there for 5 hours for no reason. Joe was very apologetic and assured us the car would be ready Monday. Well guess what Monday came and went and now it's Tuesday and still no car. The other manager says this type of thing never happens and we are just unlucky but judging by the volume of terrible reviews, that is not the case. Clearly this business is very comfortable lying to clients to make a sale and had no regard for people's time. The whole experience has left me feeling completely taken advantage of. I would NEVER deal with them again in the future.
bad experience very poor communication - barbie
i just purchased a 2013 van and after driving 1500. km, I ended up staying 6 days at my own ecpense also additinal expences for the family who drove me down gas, meals and accommodations, for six days I was given excuses from them saying t h ey needed money for insurance for two months in advance which I pad, which I later found out the insurance company did not speak with them about a quote, so i guess i lost that money they ask us to meet them halfway which was 1 1/2 hour drive and was told they couldnt make it because we needed vehicle plates, so we turned back and got my plates than waited another 6/7 hours before showing up with the van..to this day I did not get my money back and /or any documents or even a bill of sale from these people,,absolutly dissatisfied with their service,
NEVER BUY FROM AUTOMOBILE EN DIRECT - Jane
One of the worst dealerships ever!
You cannot imagine how much trouble I have gotten through because of them.
I had to pay near 1000$ after 2-3 months of purchasing the car from them to fix it. When I called them to complain about the car, they hung up the phone on me.
Do yourself a favor and do not buy from them!
Not expected from a certified Audi dealer - Whathappened
Saw a car on a Friday. Thought it over. Called Saturday agent's cell to discuss car as we had another in mind and hoped we could make deal on the Park Avenue one. Agent texted not open until Monday. By 1230 Monday my husband still did not receive return call. I texted agent to remind him. Finally he called my husband and they negotiated a deal just before 1700. My husband said he just would leave to go home right away and talk to me (to be sure I would be happy with this one) and then finalize in the next hour and half. By 1745 he recieved a text that the SUV was sold. No courtesy call to make him decide on spot and ask for immediate deposit. Instead just took another other offer despite all the communication we had with this person. Just a text 45 minutes from a negotiated deal. Makes me wonder if they sold the car or just wanted to back out of offer.