Horrible place - not the first time they've done this to me but definitely the last.
I am not a car expert so placed trust in Vincent Pouliot to fix vibration on idle which just started up.
Convinced me it was my thermostat that was faulty. $740 later, still vibrating.
Spoke to Service manager André Gadbois who was rude, non-empathetic and when I asked for a refund he told me if I wanted a refund he was going to put back my old thermostat!
Called BMW Canada and submitted my complaint. They told me to contact the GM - Martin Taillandier. I left him a voice message 3 days ago and has not called me back.
I will never bring my car back here and will not buy a BMW again because of this horrendous experience.