Due to my own mistake (of buying a new car there) I have now dealt with this dealership on 4 separate occasions and each one has been the antithesis of good service.
I took my car there to fix the radiator, which had been previously damaged, and unnoticed by another horrible mechanic. My insurance covered the work, so I was happy to go to the dealer in this case. When I picked up my car and drove it off the lot it died within five minutes of leaving the dealership (due to faulty grounding, I presume, as everything cut out suddenly and my power steering disappeared). I took the car back, left it, and the next day they phoned to tell me that there was nothing wrong with it and that I could pick it up anytime. The engine had cut out on me twice in 10 kilometres of driving, and yet it worked fine after they looked at it again, despite assuring me that nothing was wrong to begin with (I assume they fixed the wiring without telling me and simply played dumb).
This past week I had to have my subframe replaced, and since my car was unsafe to drive, and since this dealership is the most proximate, I again made the mistake of having the work done there (definitely the last time). They fixed my subframe, however in leaving the dealership my gas pedal was sticking. I pulled over and fished around, only to discover a rigid plastic cap wedged behind the pedal. I also noticed a two-foot scratch on my front bumper that was not there when I dropped the car off.
In terms of customer service, they have none. When paying my bill recently, the receptionist was too busy flirting with one of the mechanics to even say "thank you/goodbye". She handed me my receipt while continuing to chat with the mechanic, and when I said "thank you" she didn't even bother to respond.
On my previous visit I witnessed a conversation between the general manager and another receptionist:
GM: Did you lose something?
Receptionist: um, no, what?
GM: Your smile
Thankfully there was a garbage can nearby that I could immediately vomit into.
Despite the fact that I have told them numerous times that I'm not interested, I regularly get phone calls from the dealership offering me special "VIP sales", and no amount of insistence, or expletives, seems to deter them from calling. Unfortunately "money-grubbing" isn't one of the rating categories, though if it were I would give them 5-stars in that regard.
The irony of all this is that I'm very happy with the car itself, and would gladly buy another Honda. However I will never do so from this horrible dealership. In fairness, the two women who regularly work the service counter are both very friendly and polite, however that isn't nearly enough to make up for the incompetence this dealership displays in every other regard