We were visiting London when we noticed a rattling sound coming from our car. Since we had a 1.5 hour drive home, we were concerned so we pulled into the Toyota-Town dealership. Andy, the valet, noticed us at the bay door and found Ricky, the technician who immediately diagnosed the problem. Ricky said he would look at our car in about an hour.. At 1 pm, we arrived and were brought into the bay where Covid protocols were taken. Amanda took our information and took us to the waiting area. After one hour, our car was repaired by Ricky and Matt. We want to thank Andy, Rick, Matt and Amanda for servicing our car without an appointment and for the great service they provided.