ToyotaTown - Service Centre

The service department seems like a very efficient, well oiled machine staffed by friendly and helpful people. Both Helena (service consultant) and Gord (shuttle service) were exceptional.

Service was done in a reasonable length of time and what needed to be done was explained in understandable terms. Not sure why it took 53 minutes to wash vehicle after service was completed especially when I was waiting for the vehicle.

After being stranded on the highway with the car my we were worried there was something majorly wrong. We had our vehicle brought to toyotatown because we always get fast, honest service. Peter called us and told us not to worry as we needed a new alternator and he was going to get us back up and running.

I have been dealing with Toyotatown since 2012 when I bought my Sienna. My main service consultant through out the last few years has been Helena Vrabec. I have found her to be very informative and willing to answer any of your questions as well as making suggestions on any new products that you are interested in. She even remembered that the last time that I was in that my Mother was not doing very well and asked me the next time that I was in how she was doing. I really appreciated her concern and was very impressed that she had remembered our last conversation moths ago. Thank you Helena! Its amazing how such a simple act of kindness can affect you in such a positive way.

Robert Dako and Joe Moniz were fantastic as usual. They are friendly, courteous, patient and very professional. I won't trust my 85 Supra with anyone else. Thanks again ToyotaTown for another excellent service experience!

Today was the best service experience I've had in a long time (despite costing more than expected). Helena explained everything very clearly and got the information needed to answer my questions. It would be nice to see more women service advisors.

Yesterday I met with Rob Drako at Toyota-Town service centre. I am thoroughly impressed with the way I was treated. Rob explained what was going to be done showed the record of my car and how long it was going to take. They even offered me a free car wash (which it needed). When the work was done (early) Rob called to let me know and made suggestions for my next visit. There were no surprises. I was dealt with professionalism upon entering the service bay. Someone talks to you immediately and tells you what is going on. everyone was efficient, friendly and professional. The service bays are spotless too, you never have to worry about were you are stepping or what you are touching. I would highly recommend this dealership to anybody.

Amanda was great as usual, she is always very fast and focuses on the need of the car. she makes you feel comfortable and treats you as you are the only one there. If you have a toyota or any other car for that matter, take it to amanda and you will be taken care of. Very easy to deal with.

Never any issues with this team. The informed and well-balanced service team always has my interests at heart. The Toyotatown service team is always willing to find easy and fast solutions that do not cost an arm and a leg. Our Sienna is over 13 years old and has over 335,000 km on it, so one would expect it has lasted past its useful life. But no, this service team keeps the van going and it is still in excellent condition and we see no need to replace it, other than our desire to have another newer version or another type of vehicle from the Toyota family. As you know everyone loves that new car smell!! But no immediate need, because of this great service team. Well done everyone!!

We receive quick service and our vehicle was serviced within the time stated and to our satisfaction. We were completely satisfied from start to finish.