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ToyotaTown
London, ON
7,552 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,071 service reviews
June 23, 2026
Unfortunately, I’ve started going elsewhere for service. I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express my disappointment with my recent service experience. I would like to start by saying that I found the technician's video inspection to be very helpful. Being able to see the condition of the vehicle and hear the technician's explanation provided useful context and was one of the positive aspects of the visit. Unfortunately, the overall communication and customer service I received fell well below my expectations. According to the timestamp, the technician's video was completed at 7:21 a.m., yet I did not receive any communication regarding my vehicle until 2:38 p.m., and only after several follow-ups on my part throughout the day. As a customer, I should not have to repeatedly seek updates on the status of my vehicle or recommended repairs. When communication finally did arrive, it consisted of two text messages: one containing the technician's video and another containing the invoice for inspection and that my car was complete. There was no phone call or meaningful discussion regarding the findings, the recommendations, or the reasoning behind the proposed repairs. For example, I was advised to schedule an appointment in the fall and was told that the necessary parts would be ordered. However, no explanation was provided as to why both parking brake cables were being recommended for replacement when I was informed that only the left cable was seized. Was the right cable also inspected and found to be in a similar condition? If so, that was never communicated to me. I would expect a clear explanation of the diagnosis and the rationale behind a repair recommendation before being asked to proceed with future work. I have been a loyal customer of both Toyota and Lexus for many years and have consistently trusted your dealerships with my vehicles. Because of that long-standing relationship, I was particularly disappointed by the lack of communication, engagement, and customer care that I experienced during this visit. The technician's video demonstrated a level of effort and professionalism that was appreciated, but the service advisor's communication and overall customer experience did not reflect the standards I have come to expect. I understand that service departments can be busy, but proactive communication and customer engagement are fundamental aspects of good service. I hope this feedback is taken constructively and used to improve the experience for future customers. Thank you for taking the time to review my concerns. I would appreciate any comments you may have regarding this experience. Sincerely, More
by Lisamartin95
Employees Worked With
June 17, 2026
Staff are very nice and helpful. MJ always goes above and beyond explaining the work done on the vehicle. MJ always goes above and beyond explaining the work done on the vehicle. More
by tam
Employees Worked With
June 12, 2026
I brought my car to this location for an appointment at 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willin 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willing to help. He has zero customer service skills and lied about the status of my vehicle. He told me they had already taken all necessary actions and there was nothing they could fix, but in the past, they have successfully repaired similar issues on my vehicle. I also asked about the manager, and Colin claimed he was busy and that I would need to wait 10 to 15 minutes. I waited more than 20 minutes, and when I inquired again, I was told the manager was still busy. Later, I found out from a friend who works at the shop that the manager was on vacation and not working that day. Additionally, I was promised a free wash, but my vehicle was still dirty when I left. To make matters worse, I discovered scratches on my tire cup after I left, which is totally unacceptable. I no longer trust this location and will not be returning.. I am happy to change my review if there is any improvement or change in service. I hope my feedback can be taken into consideration to improve the experience for others. More
by Ammar Al-Doori
Employees Worked With
Colin
May 24, 2026
My review is in regards to service department experience. MJ made my service experience so good and tool the time to explain what my vehicle needs MJ made my service experience so good and tool the time to explain what my vehicle needs More
by Paulbotros83
Employees Worked With
May 24, 2026
This was my first visit for getting the recommended check up of my Toyota Corolla Hybrid Electric Vehicle year 2025. I was received by Service Department people who briefed me about the inspection of my car. up of my Toyota Corolla Hybrid Electric Vehicle year 2025. I was received by Service Department people who briefed me about the inspection of my car. Mr Colin explained to me about inspection, and he did an excellent inspection job. More
by munirhkazmi
Employees Worked With
Mr Colin
May 16, 2026
They treat you as important and always keeping you updated on work there doing and paying you before is awesome updated on work there doing and paying you before is awesome More
by t.desensi
Employees Worked With
May 07, 2026
Excellent service, perfect quality in timely manner. The service advisor Ms. Enna Pinacho was was extremely helpful, nice, and professional. I keep coming to Toyota Town for service for decades and ev The service advisor Ms. Enna Pinacho was was extremely helpful, nice, and professional. I keep coming to Toyota Town for service for decades and every time I was treated with curtesy, respect and honesty regardless of service type provided, I will keep coming back for service and getting a new car when the time comes. Thank you Toyota Town. More
by Darek
Employees Worked With
