LaToya Berry

Beyond frustrated with the lack of availability for communication. Have left several messages on several different dates and never receive a return call. communication. Have left several messages on several different dates and never receive a return call. More

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Got offered a car wash didn't get one, not sure if tires were rotated for there was no hand prints on my unwashed tire rims. were rotated for there was no hand prints on my unwashed tire rims. More

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Love going there. Everyone is very friendly. Latoya is great. We love Andy Oudman and always enjoy our chats. The coffee is excellent. Everyone is very friendly. Latoya is great. We love Andy Oudman and always enjoy our chats. The coffee is excellent. More

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Since new ownership Horible service I am so disappointed! I have two wheciles with them for more than 15 years Recently I am treated there with out any respect I have two wheciles with them for more than 15 years Recently I am treated there with out any respect More

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Received excellent service from a group of knowledgeable and professional staff throughout all the company's departments and professional staff throughout all the company's departments More

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Great service, LaToya is friendly, informative, and has a good sense of humour. Our shuttle service was well coordinated and the driver was pleasant. good sense of humour. Our shuttle service was well coordinated and the driver was pleasant. More

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LaToya was excellent. Nothing but good things to say about her. But I don't get what you guys are doing there. I walk in and all the desks say "go out to the garage". I Nothing but good things to say about her. But I don't get what you guys are doing there. I walk in and all the desks say "go out to the garage". I wonder out there and no one even notices I'm there. I'm not sure if I should interrupt someone, if I should line up somewhere, if someone has even noticed I walked in. They had me an elevelope to fill out and just disappear. I finally waited enough that I went outside and put it in the box as if I came after hours. When I go to pick up my car it's the same thing. I just stand around trying to look as confused as I can and hope someone notices. I finally interrupted someone and he couldn't even hear me because some sort of loud work is being done and quite frankly, he seemed a bit annoyed that I needed to talk to him at all. I was quoted $500 for a key. For a key. I was quoted $145 from a third party. Honestly, I'm going to look for a third party for maintenance as well at this point. If I'm going to be paying $170 an hour I guess I'd like to witness something a little more professional. Doesn't help that you closed down the cafe either. The optics of that shuttered feature says a lot. More

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Always happy to service my cars here even if it’s not a Toyota Thank you for being professional Toyota Thank you for being professional More

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I was taken in at my appt time and my wait time was acceptable to me acceptable to me More

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As per usual the service department did a fantastic job in installing my winter tires/rims. in installing my winter tires/rims. More

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