I went in for an oil change and went out with everything in place for the purchase o my new car! The other reviews are accurate that Alan Walker, the sales person who helped me, knows what he is doing and will lay out the facts and features, but with no pressure at all. Honestly, I would not have believed it was possible to trade in and buy a new car with so little stress. He is personable but there were no "sales tactics"... no fast-talking pitches, no hard-to-follow numbers, just clear communication. I certainly will go back in a few years when I want to change vehicles again. Thanks!