Quick Lube Centre
Quick Lube Centre at Northgate Chevrolet Buick GMC Ltd
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Quick Lube Centre

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Northgate Chevrolet Buick GMC Ltd

13215 - 97 St NW
Edmonton, AB T5E 4C7

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17 Reviews
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17 Reviews

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17 Reviews of Quick Lube Centre

January 24, 2024

Dealership Rating
Employee Rating

I switched to Northgate from Saint Albert due to great service. The service provided by Shaun and Lee is top notch. I have four of my vehicles serviced at Northgate and my son just purchased a new RST Z71 More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 24, 2023

Dealership Rating
Employee Rating

I had an oil change done on my Cadillac SRX on Dec 22, 2022. On the invoice, the tech entered the wrong vehicle year, the wrong licence plate number, and the wrong VIN. I wonder if he put in the right oi More

by Ram
Recommend Dealer
No
Feb 24, 2023

Northgate Chevrolet Buick GMC Ltd responded

Hi Ram, I am sorry to hear about this. We would like to investigate this further. Can you call Trevor, our Service Manager, at 780-476-3371? He is aware of the review and is expecting your call. Thank you.

Feb 26, 2023

Ram responded

The work order is 327935 dated Dec. 30, 2022. Thank you for reaching out.

Mar 09, 2023

Ram responded

The Service Manager Trevor kindly addressed my issues by inspecting the vehicle and appropriately explaining the matters of concern with professional courtesy this morning. The right oil was put in and the leak of black fluid was from the muffler, which I did not know. It's a relief for me. I will recommend this dealer for service with a five-star rating and I will go back there myself. Thanks a bunch Trevor.

October 15, 2020

Dealership Rating
Employee Rating

Recently purchased our 3rd vehicle from Andy Shepherd and Shawn Dempsey, as before the process was enjoyable. No sales pressure, they keep promises and both have been great to deal with on each purchase. We More

by Andrew S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Saunders, Andy Shepherd, Shawn Demspey , Drayton Humphreys

Nov 19, 2020

Northgate Chevrolet Buick GMC Ltd responded

Hi Andrew, thank you for your great review. We are so happy to hear of your experience with Andy, Shawn, and the rest of our team. We look forward to helping with your next vehicle purchase. Thank you for choosing Northgate Chevrolet Buick GMC.

January 21, 2020

Dealership Rating
Employee Rating

Could not have been happier with the superior service from the team at Northgate Chevrolet. Every step of the buying experience exceeded expectations! I would highly recommend an experience like this to More

by Mark
Recommend Dealer
Yes

Other Employees Tagged: Alex Gull, Shawn Demspey

January 20, 2020

Dealership Rating
Employee Rating

The sales staff is so helpful. It’s a city dealership with with a family feel atmosphere. They really look after you. The service afterwards has also been a easy and smooth process. I won’t buy from any More

by richelled
Recommend Dealer
Yes

Other Employees Tagged: Sean Codner, Mike Lowe, Lisa Cameron, Pete Jewer, Alex Gull, Shawn Demspey , Tyler Berger, Drayton Humphreys, Josh Welter

Jan 20, 2020

Northgate Chevrolet Buick GMC Ltd responded

Thank you so much for the review

January 15, 2020

Dealership Rating
Employee Rating

June is an asset to Northgate. I have always received excellent service and can depend on her to get my vehicle in ASAP. Excellent Employee! More

by dwdalby1
Recommend Dealer
Yes

Other Employees Tagged: Dan Saunders , June Dennis

December 27, 2017

Dealership Rating
Employee Rating

Oil Filter I brought my wife's car in for an oil change and the oil filter wasn't put on tight enough. The engine was down over a liter before I noticed it. I br More

by DIY always
Quality Of Work
Recommend Dealer
No
Jan 12, 2018

Northgate Chevrolet Buick GMC Ltd responded

Northgate Chevrolet Buick GMC Ltd said on 12-28-2017 11:37 AM (Private Message) Hi DIY always, I have not heard of this issue happening before at our location, so I would like to investigate this further to understand what happened and to avoid future mishaps. If you could email me your name, vehicle and contact info that would be fantastic. I want to make things right for you. Please accept our apologies. You can reach me at tonyd@northgategm.com or 780-886-0220. That is my direct cell phone number. I look forward to hearing back from you.

Jan 12, 2018

Northgate Chevrolet Buick GMC Ltd responded

Northgate Chevrolet Buick GMC Ltd said on 12-28-2017 11:37 AM (Private Message) Hi DIY always, I have not heard of this issue happening before at our location, so I would like to investigate this further to understand what happened and to avoid future mishaps. If you could email me your name, vehicle and contact info that would be fantastic. I want to make things right for you. Please accept our apologies. You can reach me at tonyd@northgategm.com or 780-886-0220. That is my direct cell phone number. I look forward to hearing back from you.

February 23, 2017

Dealership Rating
Employee Rating

Exceptional Customer Service Right from the moment we walked in the Northgate dealership 7 years ago to present day our experience as a whole has been excellent. Our sales person More

by Lorrisa
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Karen Proulx, Sean Codner, Dan Saunders , June Dennis, Joe Ramos, Jennifer Cameron in the Quick Lube Center 5 stars Chelsea in finance, Shawn in finance all 5 star service

Feb 27, 2017

Northgate Chevrolet Buick GMC Ltd responded

Thanks for the fabulous review! We appreciate your business!

December 11, 2016

Dealership Rating
Employee Rating

Can't give them ENOUGH compliments!! We've been dealing with Northgate for about forty years. Have purchased at least eight new vehicles from them over the years and have had them service More

by Lady from Pasadina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Lowe, Dan Saunders , June Dennis, Steve Melin, Amanda Patrick, Drayton Humphreys

Dec 14, 2016

Northgate Chevrolet Buick GMC Ltd responded

Thanks for the great review!

October 27, 2016

Dealership Rating
Employee Rating

Absolutely the BEST! Probably the only dealership I'd ever consider... START to FINISH! Management: Excellent; Showroom/Front Desk: Excellent; Sales: Excellent; Service: E More

by Lady from Pasadina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Mennie , June Dennis

Oct 27, 2016

Northgate Chevrolet Buick GMC Ltd responded

We are glad you have enjoyed your Northgate experience. Thanks for the wonderful review!

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