"Terrible experience. Made an appointment with Andrew to see a car and drove 60 kms to get to Ancaster. Upon arrival introduced myself to the receptionist and told her I had an appointment with Andrew but was told that he was busy but would be with me shortly. Waited 20 minutes, no Andrew and nobody else came to assist me or check up on me so I left . No follow-up phone call to apologize, no nothing. Terrible customer service ! In my business I deal with lots of customers and the customer comes first. This is clearly not the case at Ancaster Toyota !!"
"Basil is an amazing person. He was very warm, informative and helpful. He was able to give my partner and I an amazing purchasing experience. He was very informative about the car and didn’t apply pressure on us at all through out the whole buying experience. He was flexible and available to meet us and talk to us whenever we had questions and was even willing to sometimes stay late. If you get him as your salesperson, you are in great hands. 10/10 would recommend buying a car from him and this dealership again."