First time buyer
"I am making a long story short: I put a deposit down on a car, and also signed a contract that we were told would hold the price of the vehicle, but was not final. It was not the bill of sale. Before we signed we were assured by the sales person, Qammar, the sale was not final, and the deposit could be refunded. We were also not sent out with any paperwork. We had to request it - from which we did not get everything we signed. In any case, the dealership not only would not refund the deposit - The GM, Dave Todoruk, intimidated me verbally, yelled and talked over me excessively, and tried to force a sale via phone, and email. After trying different avenues to resolve the issue, as is the right of a consumer, I took a partial refund from the dealership. To obtain the refund, the dealership wanted us to sign a liability waiver. We had requested if it could be sent over email for us to sign and return by scan/ email as we have an immune comprised child in the hospital, and explained that we were trying to limit uncontrolled variables in these uncertain times in a pandemic. We also asked if the cheque could be mailed, or the refund be returned via the visa ( same way we had put the deposit down), or via e-transfer to avoid unnecessary contact, and also save us time -as we have a lot on our plate. The GM replied that he was doing us a favor, and noted that I had gone down different avenues to try to get my deposit back (which he had previously encouraged me to do, and again is a consumer right) - and basically, he was not happy about it - and we either come down to get it, or not at all - that they had no time limit for us to do so - but we had time and health limits... When we got there, it was an unofficial ( not notarized) letter to release liability which absolutely could have been mailed or scanned. As well, after all of the above why would we want to go back to Royal Oak Nissan? A place were we were intimidated, bullied and misled. I would not recommend going there. If you do, do not sign anything. The customer service is horrible, and the management sets a tone for it - petty, intimidating and dishonest."
"This dealership in reddeer were awesome to deal with and so respectful and polite. I’d recommend them anytime. Thankyou. Pat smith"