Avoid Rallye Motors Auto Group Infiniti – Terrible - amber.skahl
Avoid Rallye Motors Auto Group Infiniti – Terrible Experience, Dishonest and Unprofessional
I purchased a vehicle from Rallye Motors Infiniti in Moncton, NB, and had it delivered to Nova Scotia. The experience was nothing short of a nightmare.
The delivery driver damaged my vehicle while unloading it in front of my workplace — he backed it into a concrete barrier and planter, which was captured on surveillance video from a neighbouring business. Shockingly, he intentionally distracted me, pointing out a non-existent window issue, likely to divert my attention from the damage he had just caused.
I contacted the dealership immediately. They ignored my calls and emails for days, then finally claimed the vehicle was delivered with no damage, even sending photos that conveniently excluded the angle where the damage occurred. Once I mentioned I had video proof, they called me within two minutes.
They offered me $1,000 or the option to bring the vehicle back (at my own cost) for repairs. I said I wouldn’t agree to anything until I had an independent quote. The Sales Manager, Nadir Shetrit, was combative and told me flat-out that they “would not cover the cost of any quote.” I provided a professional repair estimate of $1,500, and they agreed to mail a cheque. That cheque never came.
I followed up several times and was completely ghosted — no replies, no updates, and still no compensation.
I also dealt with Nandan Patel (Finance Specialist), who was equally unhelpful during the entire process.
This dealership is dishonest, evasive, and completely lacking in integrity. If something goes wrong — and in my case, it clearly did — they will do everything they can to deny responsibility and avoid making it right. I regret ever doing business with them and strongly urge others to stay away.
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