Very Disappointing Experience – Lack of Transparency, CVT - DM
Very Disappointing Experience – Lack of Transparency, CVT Concerns and Poor Customer Service
I am extremely disappointed with my experience at Rallye Motors Nissan.
During the purchase, the dealership explained the transmission warranty but failed to inform me about the history of reported CVT transmission problems affecting certain Nissan vehicles. I discovered these concerns only after purchasing my vehicle.
I believe this was important information that should have been discussed openly, particularly when making a significant long-term financial commitment.
Furthermore, after reviewing my purchase and financing documents, I repeatedly requested a detailed breakdown of the charges.
Despite multiple written requests, the dealership failed to provide satisfactory explanations. Instead, I was told to visit in person for identity verification, without being offered a practical remote alternative.
I find this lack of transparency, accountability and after-sales customer support deeply disappointing.
Customers deserve honest information about vehicle reliability, transparent pricing and clear explanations of financial documents.
I expected much better from an authorized Nissan dealership.
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