After having owned 2 Nissan Xterra's I will never own another Nissan product. Not because of the vehicle but because I would have to deal with Saint John Nissan for service.
Not 1 single time have I gone there (out of several) that I have had (in my mind) acceptable results. Rims have been scratched multiple times when tires were replaced. I was originally to be held accountable for a tire pressure sensor broken because I took the leaky tire to another company (it was leaky for a reason). The 3 times I have taken it in for MVI the service department failed the inspection all 3 times for various reasons including this most recent;
MVI was failed for worn brakes and rotors. I owned a previous Xterra for 6 years and never had them fail or replaced. I never felt any hopping or anything at all that would indicate rotor issues, only 50,000km. After shelling out $800 for new front brakes and rotors the vehicle developed a noise coming from the brakes. The inspection results are that I need to install brake shims. My question is why would I be accountable to pay for this after shelling out 800 dollars and the fact the problem never existed before paying for this work.
**Coincidentally while paying for the rotor/brake work, another customer was told he had to replace his rotors and I overheard this customer indicate that his rotors were replaced less than 2 years prior. Coincidence I am sure.
Saint John Nissan will never receive another dime from me, including thee purchase of a new vehicle. Total shame since I do like the vehicle itself.
I make it a point to share my experiences with everyone I talk to.