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Great buying experience - Mark73!
Dealing with Lucas was a pleasure. Very friendly and easy going. Finance dept.was also top notch. Everyone I dealt with was excellent and I highly recommend this dealership.
LOVE MY NISSAN!! - Lovinmy370z
I went into Nissan looking for a 370z. Hayley was awesome. She found me exactly what I was looking for.
Everyone at Nissan was wonderful. There was absolutely no pressure and everyone treated me as if i were family.
I'd recommend North Island Nissan to anyone looking for a vehicle.
Thankyou to everyone at North Island Nissan for a wonderful vehicle buying experience
Just bought our 2nd Nissan today - Rick
Fabulous dealership. Craig Gallant and his staff should be proud. We've never had more positive buying and service experiences than in the past year. Vehicles purchased are, and appear to be top quality. Prices were fair and reasonable. Buying experience was non threatening and enjoyable.
Took our old dog while Titan being serviced...he must have felt like he was at a canine Disneyland.
Looked at all the other trucks and SUVs, found the Nissan brand to be top notch and easy on the pocket book. Jonny Walker was great as our primary salesman, and Craig was great as always.
Would highly recommend this dealership to anyone because of the product and the PEOPLE!
Ricky Li is a fantastic salesman - Happy
I found a vehicle I liked on car guru from Southside Nissan. Ricky Li called me minutes after I sent an email asking a couple of questions. After that he gave me his phone number to which I sent a number of texts asking more questions. He answered me immediately every time and gave me all the information I needed. He treated me with kindness and respect and as if I was the only person he was dealing with. He was truly amazingly helpful and informative. I would highly recommend asking for Ricky if you go into Southside Nissan as you know you will be treated well.
Thank you Ricky,
Very helpfu - j
Overall a great service, staff are all very friendly and accommodating. Nat was able to help me with the vehicle that I wanted and gave me several options that best suited me. Along with Nat, Ron was great at communicating with me and my bank to ensure that I could be approved. I would definitely recommend this dealership, they are professional and very thorough.
Complete and thorough - Roguey
Explained all in an easy and professional manner. Took all the time my wife and I needed to fully understand all the new technology in the car.
Thank you for helping me find the right car! - Brinance
Thanks to Sina Fowzi and the great staff at Morrey Nissan in Burnaby for their help in finding the right “new to me” car at the right price! I had an excellent experience and highly recommend visiting Sina if you are looking for a car.
My Vernon Nissan experience - Donna
I was nervous about buying a vehicle and Adriano was amazing put me right at ease, found exactly what i was looking ,put me in the capable hands of Kevin the manager and i couldn't be happier!
Magnificent service from Service Manager - DEVAPRIYA
Drive from Edmonton to visit kelowna and victoria but unfourtunately our nissan rouge suv got transmission problem. we went Nisan West Kelowna service branch. They said it will be taken 3 days to fixed. But that time we were big problem because we have to return Edmonton our daily routine. Finaly we talk with John Hughes who is the service Manager in the branch. He gave a loan car and promised to us send back our vehicle. He is excelent problem soloving and extreme quality Service Manager. Thank you for everything.
Unsatisfactory Service - Mike
I have a 2009 Nissan 370Z with 23,000 Kilometres, just returned from a awesome trip to Kelowna which the car performed flawlessly next morning I get up start the car and 2 blocks down the road the car dies. I have it towed to Jonker Nissan in Langley first they tell me it was my cam sensor and the part has to come from Calgary I waited 2 days they put it in and then they call and tell me it wasn't the it is the camshaft sensor I had to wait 4 days for that as this was done on a Thursday and again the part comes from Calgary. They put that in and the car still does not start ! Finally they call me back and tell me that my car needs a long block which is an Engine I am in disbelief as it only has 23,000 k on it and I wanted a second opinion as the cost for an engine is $16,500. They would not release the car until I paid the bill which I understand however they told me that they had 9 hours in my car which again I am in disbelief, the service manager told me they were going to charge me for 4 hrs $650.00 I was shocked. I paid the bill took it for a second opinion and found out it was the timing chain.
Nissan would have replaced the engine the service manager told me that when Tech does not know what is wrong this is what they say !!!!
I paid $650.00 for them replacing 2 sensors that did not need replacing and also for the misdiagnosis
I did have them put the old sensors back as they were not needed.
Please be extremely cautious if you take you vehicle there for repair.
I thought that because they were a dealer they would be able to properly diagnosis the problem and repair it.
I will never ever have any dealings whether buying a new car or taking my current vehicle there for repairs.
On a side note taking the entire top end off was 4.5 hrs so what did Nissan do for 9 hrs ?
Deliberately mislead us about a used Mustang convertible. - Abusedconsumer
We went to look at a 2017used sports car at King George Nissan. The sales manager Vonn told me several times the car had never been in an accident or rented. Once we got the car fax back ,it was clearly stated that the car was a daily rental. they had bought the car at auction and the previous owner was a budget rental car. We made a big effort to drive down to this dealership to buy this Mustang because it was not a rental. Vonn told my wife and I that the car was previously owned by a nice young couple who had recently had a second child and needed a bigger car and just traded the car in. A total lie. Then the owner got involved and tried to convince us we weren’t mislead! Do your homework and don’t trust anything these clowns tell you if you decide to buy from them.
Reached out about a car from online... - Schellski
Got a reply from Michal Cwiklinski who went above and beyond to get the car available for me to get a look at before coming over to the island from the interior.
The car didn't turn out to be the one for me, but Michal jumped through hoops to get me the info I needed and was friendly and helpful. I'd have no problem recommending him!
The Onwers clearly make the employees lie (Systemic) - Systemic lying
Bought a Jeep these guys. Fine the price is the price.
But once you show up the games are on,
The sale person lied to me, the manager clearly lied to me, even the parts department lied.
BE AWARE They games with walk ins......I would suggest going to a reputable place...this does not appear so
Went for the trade up event - Sanj
I never agreed to buy anything and they never told me they'll do a credit check. I got an alert on my phone the next day saying my credit score had dropped from excellent to very good. My score dropped over 100 points. I've always had excellent experiences with their service centre which I've been going to for over 16 years. Wish I could say the same about the dealership.
Exceptional customer service - Baba
Both Thomas and Sina were a real pleasure to deal with. They provided exceptional customer service, addressed all my concerns and always made me feel welcome despite my numerous visits and questions. Thomas was very accommodating allowing me numerous test drives and best of all no pressure to buy
I highly recommend both Thomas and Sina. I love my Qashqai!
Salesman was rude and condescending. - Tyler
Had a good experience with the service department when I brought our Nissan Rogue in for work. Decided to use this dealership when looking for a Nissan Truck. I was looking to test drive a Titan new or used as I have never driven one. I told the salesman I would give him my business if he could find me a used Titan. Wes MacDonald was very high pressure, rude and condescending. He was trying to force me into financing new truck, and said it was near the end of the month and he had to meet his quota. I asked to test drive a truck and he said “we aren’t in the car rental business” I’ve never been treated so poorly at a dealership before, and will be taking my business elsewhere.
4th car from this dealer, very satisfied customer - Marghaigh
Comox Valley Nissan have always provided excellent service, both in the purchasing of the vehicle and the servicing. This time I dealt with Brittany and Mathew, an absolute pleasure. I was very determined I was going to get a great deal and Brittney and Mathew went out of their way to make sure I was happy with the purchase. Highly recommend this company, never had one complaint over my last four vehicles and thoroughly enjoyed working with these two. Very good experience with very nice people.
Thanks Rick - Happy
I thought the same as Jeff about support but once I gave them a chance I could not have been any more wrong. Thanks Rick
Sales - Star
My bf and me we are not happy. And they are not helping us instead of downsizing, upsizing huge of interest. On our contract to much figures and which is not necessary. I hope they will sleep on night, what they did to us. And if we made appointment , the whole day spend with them without nothing. We were wasting our time and very very very slow service. Our rate for you guys negative. We are so upset.
Go somewhere else - MJM
On a maiden visit for an oil change (2hrs) and a test drive to listen if there was a strange noise coming from the front end where the mechanic reported there was nothing heard from the front end. I took the car home and while my wife was out with the car for the night I noticed oil on the garage floor where it was parked. Never there before! Called first thing to express my concern and was told they would get back to me. 5 hrs later no call. Call again and they say bring the car back and we will check it out. I'm at work so not able and it is a 1/2 hr drive each way from home so I already have 3hrs invested for an oil change. Service person Cole sounds like he has attitude matching my frustration so the last thing I am going to do is ever have a dealership who can't manage an oil change ever touch one of my vehicles again. If you want good service take the time and use Coquitlam Nissan instead.
Unprofessional service manager rude to clients - Frontierowner
Had an issue with service and never got a call back and when I called the service manager was rude and defensive. To top it off he hung up on me when I said I wouldn't be back again. go to your local garage for service and you'll discover sun valley Nissan is charging twice as much.
Pre-purchase inspection failed to highlight costly repairs - Stephen P.
I recommend avoiding this dealership.
I took a used Nissan into Applewood for a pre-purchase inspection. The inspection was done professionally and revealed several flaws with the car. Not being a car expert, I didn't have a good sense of how severe the issues were. My service advisor was very positive about the vehicle, saying that the car was in really good shape and made me and the owner, standing next to me, think it was a vehicle that was a good buy.
Unfortunately, the issues that were 'no big deal' are, in fact, likely going to be about 30% of the value of the car to fix. My expectations in a dealer pre-purchase inspection are that potentially expensive repair issues are not just noted, but highlighted as potentially very expensive. At no time did the service advisor suggest that these would be costly items. Not being a car expert myself, I didn't think to ask because from my perspective, he was to downplaying the issues so much.
I therefore cannot recommend the service advice given by Applewood Nissan and would strongly encourage anyone purchasing or servicing a car to look elsewhere. You are likely much better off dealing with a local mechanic who will talk to you directly rather than an intermediary like a service advisor who is not a trained mechanic and who may or may not have a good sense of the severity of the issues identified with the car. I have a mechanic I trust (Tokyo Auto, Vancouver), but the seller was too far away to allow me to take his car there.
Secondly, the service staff at the desk were openly derisive of a customer while I was standing there. They suspected him of accusing the dealer of doing damage to his car while he was there unfairly - of being a scammer. As I left, I saw that customer doing the sorts of things that someone who just found their car was damaged while being serviced would do - either he was a great actor, or he was being unfairly profiled. Whatever may or may not have been the case, it is not professional to deride another customer in the front-of-house. That's what the back office is for.
If you must use this dealership for some reason, then be sure to quiz the service advisor you get and ask lots and lots of questions. If possible, take someone you trust and who knows cars with you. Unfortunately, trusting this dealership to work in your interests seems to be asking too much.
I did call the Service Manager and he apologized saying he would talk to that particular person. It would have been nice if his apology came with a partial refund given that better trained staff likely would have saved me thousands of dollars, but it did not.
Very rude sales staff - Chetna
The worst car sales staff I have ever had to deal with. First, we waited over 20 mins and no one was available to assist. We left a number and requested a call back - the person who called asked me to get a quote off the internet. Then he asked whether I was interested in doing business with them. Then I said I was and was looking at finalizing the car in next couple of days and I could return to the showroom to discuss the best deals in 30 mins. I was told they cannot assure even an appointment.
Worst, this guy asked me whether there was another Nissan dealer closer to home where I could go to. Excessively rude people. Definitely not going there again and would certainly not recommend them to anyone. Avoid at all costs!!!