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Patrick was awesome and the rest of the Team was great.... - Curtis1261
Patrick was awesome and the rest of the Team was great.
Test drive was really easy, everything fully explained!
Financing process went smoothly and all was done super fast
Great service and ways friendly. Any questions I had were... - Aidan
Great service and ways friendly. Any questions I had were answered with great detail. The truck I bought had a part missing and within a week of me buying it they called me back to install it because I lived out of town. I've had no issues and if i do I know they will be able to help me.
This Nissan team was fantastic. Unlike other dealers... - Cindy
This Nissan team was fantastic. Unlike other dealers that didn't want to have my 16 years old car to trade in, and wanted me to order the car which may take up to 6 months or more to come. They had lost my business! I am happy with Nissan, a big thank you to Aaron. He made me felt welcome and spent time to explain to me and answered all my questions.
Great dealership. Service is always informative never any... - lorrainetrotter
Great dealership. Service is always informative never any surprises.
They are organized and time sensitive when making appointments.
Tony Ho was amazing in his helpful manner in dealing with... - Elinor
Tony Ho was amazing in his helpful manner in dealing with my many questions and coming to my rescue at a charging station. I would definitely purchase a car from him again. I wish him good luck in his career.
Had new front brakes installed this morning Thanks to Sam... - .bob
Had new front brakes installed this morning Thanks to Sam for another great job. He has kept my Murano in very good condition ever since I first went to Jonkers.
On Feb 1/2021, I brought my 2015 Nissan Rogue in for... - Corey
On Feb 1/2021, I brought my 2015 Nissan Rogue in for around $800 in service. I had a differential service, CVT service, oil change, coolant flush and air cabin filter change.
When I returned to pick up the car I was assured all had gone well by Wayne the gentleman at the Service Desk (who was awesome btw) and I picked up the car and drove about 1km to my place if work.
That evening I drove the car home only to have the cabin of the truck fill with a noxious odour - I actually had to turn the windows down to keep driving. I parked the car in my garage and inspected the vehicle (not really knowing what I was looking for) and realized that some kind of fluid smell was coming from the engine bay. I closed the garage doors (very bad idea) only to have to open my garage and completely air out my house as the odour infiltrated within about 1hour.
I drove back to the dealer first thing on Feb 2/2021 and complained about the smell. The Dealership told me it was normal for the car to smell after a coolant flush - at which point I realized we had quite a disconnect.
I explained the issues I had when I got home, the fact that I had to open my double-car garage and even park the car outside overnight. The Service Manager offered the shampoo the engine and alleviate the issues.
I returned at about 1:30pm to pick up the vehicle. Again, I noticed that they hadn’t washed the vehicle or cleaned the inside - but honestly I’m not expecting perfection.
Wayne continued to be excellent to deal with. I did tell him that I wanted to make sure that the brand new air filter we had just installed wasn’t spoiled by what was apparently a significant amount of coolant spilled on the vehicle manifold during the service. The technician came out covered in oil, with absolutely filthy hands and clothing, and sat in my vehicle and removed the filter to show me that it was in fact pristine and white. Well, at least it had been until he touched it.
The service was unacceptable. The fact that the tech. didn’t even both to clean up after himself when he spilled toxic products on my car is unacceptable. The fact that I actually had to demand a refund for the coolant service is a problem - they didn’t even bother to wash the vehicle to make up for the extra trips and time I’m taking to remedy their mistakes.
And finally when the technician came out to show me the air filter, his complete lack of a basic cleanliness standard says a lot about why I had the issues I did with the service.
A real pleasure to work with professional, excellent... - Sonja
A real pleasure to work with professional, excellent Kelowna Nissan team
Kudos to Ben Godellei THANK YOU!!
Will highly recommend Ben and team
Very happy with my purchase !
I purchased a pre-owned car last May in Richmond Nissan... - jieun
I purchased a pre-owned car last May in Richmond Nissan Applewood. I have to tell you that I had dealt with a few car dealers previously but Walter from Herman's team was the most genuine and honest car dealer I have encountered. I decided to buy my wonderful car because of him honestly. I will definitely recommend my friends and family to this person. Also, Eugene was also very kind to help out along the way. Nice atmosphere and customer service (ex. offering icecream and mat delivery to my home :)
Thank you Herman for checking in after the purchase and I hope to buy a car there again with you all!
Our experience at North Vancouver Nissan was second to... - Gian Fernandes
Our experience at North Vancouver Nissan was second to none. From setting an appointment, test driving and all the way to purchase, it was a great experience. We were after an Electric Vehicle as a second car that fitted our daily needs and we just got what we were looking for. Thank you to all the team.
Hunter was such a great salesman. Everyone at the Nissan... - Alerch6
Hunter was such a great salesman. Everyone at the Nissan dealership was great help. I would highly recommend Nissan Duncan. They went above and beyond and made my experience very nice.
They seem more intent on convincing us to trade in our... - Abby review
They seem more intent on convincing us to trade in our car and buy a new one instead of developing a good service department. Would rather have developed a long term relationship with service but they were more focused on upselling for unnecessary services.
DO NOT BUY FROM THEM!! They have no clue when it comes to... - SmC
DO NOT BUY FROM THEM!! They have no clue when it comes to selling cars they say anything promise anything just to get you out the door then when you come in for the all the things they promise & even write on the contract they deny service saying oh this an older service program ( hows it old when i got it 5 mins ago?) They continue to over charge you for the free service you were promised. They will call you daily to upgrade your car even though its new. They always want to refinance you just so you loose your current payments & they make more sales. THIS PLACE IS A JOKE !!!
Best place in town Lucas and Dom are exceptional. They... - Dave2017
Best place in town Lucas and Dom are exceptional. They literally make you feel like part of the Northland Nissan family. If you want to have a no nonsense hassle free experience drop by and see Lucas and Dom
great service overall, Anwar Badshah was a huge help and... - aaron
great service overall, Anwar Badshah was a huge help and very professional in finding a car for a new driver. He went the extra mile.
I am looking to get a service done on my car... no one is... - Rena Chandler
I am looking to get a service done on my car... no one is answering the phone
Can the service department call me to set an appointment... 604-780-9537...thanks Rena Chandler
The absolute worst dealership in Canada I wouldn’t... - Yepp
The absolute worst dealership in Canada
I wouldn’t recommend to go here!
Said they would save a truck of me and ended up selling to another person. Don’t go to this place run and never look back! You will save yourself lots of time and frustration by avoiding them! River city Nissian in Kamloops is the worst business!
Shaun was awesome with us purchasing our new Nissan... - cokara09
Shaun was awesome with us purchasing our new Nissan Rogue. We traded in our previous Rogue. The paperwork process was lengthy as all purchases are but Shaun made the transition less cumbersome. We love the new purchase. Bill
Ricky Li is a fantastic salesman - Happy
I found a vehicle I liked on car guru from Southside Nissan. Ricky Li called me minutes after I sent an email asking a couple of questions. After that he gave me his phone number to which I sent a number of texts asking more questions. He answered me immediately every time and gave me all the information I needed. He treated me with kindness and respect and as if I was the only person he was dealing with. He was truly amazingly helpful and informative. I would highly recommend asking for Ricky if you go into Southside Nissan as you know you will be treated well.
Thank you Ricky,
Dealt with Al on a used Toyota Camry. Excellent service... - Wolf
Dealt with Al on a used Toyota Camry. Excellent service was provided by Al, who worked hard to get me the vehicle for what I felt was a fair price. Great follow up in getting me the owners manual and spare key from the previous owner. Thanks Al, Wolf
And I thought I was the only one that has had trouble at... - _077
And I thought I was the only one that has had trouble at Mertin Nissan. Rick was Great but since he has gone to Toyota the service has become truly awful. At least they now have a service Manager, but I am still holding my breath. You pay big Money for a Nissan product and it seems that this dealership they love to play BADDDD! games with their customers. I do hope this changes for the positive soon. If not I swear I will never again buy another product at a Mertin dealership!
I bought a used car from them and with their 90 warranty... - Sunnybc
I bought a used car from them and with their 90 warranty on used vehicles, I felt comfortable making a deal with them. Sadly that has all changed, the car developed problems and they are refusing to honour the warranty. There is an issue with the steering assembly which developed a couple of weeks after purchase. Several visits with them putting me a off resulted in a direct refusal to honour the warranty. Beware of this dealership.
Very rude sales staff - Chetna
The worst car sales staff I have ever had to deal with. First, we waited over 20 mins and no one was available to assist. We left a number and requested a call back - the person who called asked me to get a quote off the internet. Then he asked whether I was interested in doing business with them. Then I said I was and was looking at finalizing the car in next couple of days and I could return to the showroom to discuss the best deals in 30 mins. I was told they cannot assure even an appointment.
Worst, this guy asked me whether there was another Nissan dealer closer to home where I could go to. Excessively rude people. Definitely not going there again and would certainly not recommend them to anyone. Avoid at all costs!!!