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Ensign Pacific Chrysler Dodge Jeep Ram

1.3

6 Lifetime Reviews

216 W 2nd Ave, Vancouver, British Columbia V5Y 1C6 Directions
Call (604) 257-8900

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6 Reviews of Ensign Pacific Chrysler Dodge Jeep Ram

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September 12, 2019

"The Onwers clearly make the employees lie (Systemic) "

- Systemic lying

Bought a Jeep these guys. Fine the price is the price. But once you show up the games are on, The sale person lied to me, the manager clearly lied to me, even the parts department lied. BE AWARE They games with walk ins......I would suggest going to a reputable place...this does not appear so

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Recommend Dealer
No
Employees Worked With
sale team
March 05, 2018

"Almost New SUV"

- Jaguar

Finally got the SUV Dec 4 2017. George was so helpful since I was there to buy a 2014 van or a much older Jeep model. He really listened to our needs, for safety, amount of driving (to/from Tswassen) and style of driving. We don't really need the van - all the music gears fits in the SUV and kayaks fit on top. Super fast and easy loan process. Got full extra warranty too. Just want a worry free vehicle. George was awesome to deal with, still answers all our questions 3 months later! Will buy a second vehicle from him in the next year. Thanks George!

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Recommend Dealer
Yes
Employees Worked With
George Paul
January 24, 2018

"Excellent Customer Service"

- paul bittante

Ensign Dodge-Chrysler- Had my 2007 Dodge Ram 3500 serviced at this dealership and found the service department and staff to be honest and very helpful. The warranty work and other service was done promptly and efficiently. It is so nice to find a dealership that stands behind the product warranty and offers an excellent level of service. I will continue to bring my truck to this dealership and highly recommend the service department. Thanks to Will Reyes, service manager and all the service staff and technicians for your superb job.

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Recommend Dealer
Yes
Employees Worked With
Will Reyes, Samantha Hall
September 10, 2017

"Horrendous experience at Ensign Pacific Chrysler "

- MarcioCH

I had an appalling experience this past week at Ensign Pacific Chrysler. I called this dealership to see if they could switch the locks from my half-doors to the full doors. They quoted me 45 min per door over the phone. I brought in the Jeep- they looked at it and told me they needed to order in a $30 part for each of the doors. This seemed reasonable for my older 1997 Jeep TJ. They proceeded to re-assemble the door (improperly, so the lock didn’t work) and said they would call when the part was in. After a week of waiting, driving around with an unlocked jeep (they said that it would be four days) I called to see if the part was in, and they said it was, but they couldn’t get me an appointment for another week. Ensign finally got my jeep in a week later. After two and-a-half hours of not hearing anything, I called to see where they were at with my jeep. I was told that they had only done the driver’s side door, because they were busy, and if I would mind if they kept it overnight. They assured me that I wouldn’t be charged more than I was originally quoted- they were just backed-up with other cars. A little annoyed, but not with much choice, I agreed to let Ensign keep it overnight, as long as they would be done by noon (I needed it to get to work). Hearing nothing by 12:30 the next day, I called and they said that they still hadn’t gotten to the passenger side door, but if I needed it, I could come pick it up and book in the other door later. The lady also causally mentioned that my bill was currently at around $700 because they had already spent seven hours on it. But if I wanted the other door done, I would be billed at the full $120 an hour, but it would probably only take four hours, as the techs had figured out how to do it. I asked to speak to the Service Manager (Will), as I had been speaking to a few different service reps, and they all were pointing fingers at each other. The Service Manager was unable to tell me what took the techs seven hours, why I had been so improperly quoted and why I hadn’t been called to inform me about the situation before they went ahead with that work. The Service Manager said that he was willing to only bill $385.00, but that the other door was in pieces, and that I would have to pay to have them put it back together to its original state and that it would take hours of additional labour. After half a day of going around in circles, and multiple calls back and forth with no more answers given, I called the General Manager Donald. I explained to Donald the miscommunication between departments, the lack of communication with me throughout the process and the general experience that I had so far with his team. He was silent, took my number, said that he was going to call a meeting with the Service Manager and techs and get back to me. I said that I would appreciate if they would get back to me quickly, as I had now been without a vehicle for two nights on account of their techs being busy, and the cab/car-to-go bills were getting high. Nobody from Ensign ever called me back. Furious with the experience and that throughout the whole process, I had given them the benefit of the doubt because they are a new dealership. I was overly accommodating and understanding, knowing the industry and the growing pains of a new dealership. I picked up my Jeep, paid the $367.67 on the invoice. I left with mismatched doors and my newly cannibalized full-sized spare door (they seem to have harvested the parts for the drivers-side). I gave ample opportunity for this dealership to make this experience right before making this public, but nothing was done. I took my Jeep to the dealership because I assumed I could trust the work and their word. Instead, I experienced the kind of service synonymous with a greasy used car lot; not a dealership representing the Chrysler brand in downtown Vancouver. Save yourself the aggravation and money- go to another Chrysler Dealership in the Lower Mainland.

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Recommend Dealer
No
Employees Worked With
Will, Donald
March 23, 2015

"Major Warranty Work"

- cfelicio

I took my car to this dealership for major warranty work (engine issues). Dave Port, the service manager, was very easy to deal with, and helped me along to get the whole mess sorted out with Nissan Corporate. I also liked the fact he was very honest and open about the whole ordeal, and the top notch quality of service my car received. The whole place looks very clean and well managed. I also did non-warranty related work (front strut mounts), perfectly fixed as well. Thanks a lot guys!

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Yes
Employees Worked With
Dave
September 19, 2014

"Dont be fooled !!"

- jellypotato

I found this used car in Craigslist and was very interested in getting it. I SMS the sales asking related questions regarding the car and got all the information I needed. After a few hours, I SMS him back saying I wanted the car and made an offer. In the SMS he accepted all my offers and says no problems to all my questions and requests and then we made an appointment the next day to close the deal. After arriving the next day, I find out that he just lure me there to waste my time and he counter offer my price. I specifically mention in the SMS I do not want to waste time negotiating and I just want to come, sign and close the deal and go work, he says ok and yes to everything. Now he says he couldn't do it coz my offer is too low. This is bullsh!t. All of you beware of these sales wasting your time. Don't believe them, they are all crooks. They are train to lure you in and waste your time and bombarding you with their tricks. I just walked out and never to return again.

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Recommend Dealer
No
Employees Worked With
M
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