Racist and manipulative management
I had a phone call with Leon and was told that I had to remove this google review in order to continue receiving repair services from them. This is a manipulation of the rating/review system and goes to show that their current rating is not a true representation of their service. When I said I'll take off my review, and speak to head office about this issue instead, Leon told me that he refuses service all together. Since then, we have went to another nissan dealership who has given us a complete 180 experience in comparison and has been able to provide advice and recommendations which was not done nor offered here. I will not be responding to Leon’s accusations about my parents as they are completely out of context and will let the head office handle the situation going forward as this incident has been reported.
Racist, Horrifying, Uncooperative experience. If there could be 0 it would be.
My parents bought a car from Leon Cheliadin, the general manager. At the time, he was more than happy to help them purchase their first brand new electric car, the nissan leaf. My parents have difficulty speaking English, so he allowed for another associate to help them with translation. My parents walked out that day having purchased a NEW EV car. After two weeks of driving the car, the car automatically stopped turning on. They brought it back to applewood Nissan to which they tried to resolve the issue. After a week at the dealership and them driving and adding 100km to a new car, they told my parents there were no issues and told them to come pick up the car. Two weeks later, the car would not turn on again and had to be brought back to the dealership.
When they brought the car in to fix the first time, Leon refused to have other sales representatives translate for my parents and told them to bring their own translator. When my parents tried to communicate with a sale associate who could speak mandarin, they got continuously bombarded and interrupted by other sale associates who tried to redirect them elsewhere. It wasn’t until my parents brought this issue to head office that Leon finally allowed some form of translation for them. It's quite unethical for him to allow translation services when it came time for them to make a sale, but completely refuse that service when it came time to repairing a problem.
When I texted on their behalf, Leon was rude, and unwilling to cooperate and tried to get my parents to spend another trip to go into the dealership to communicate with him instead of directly with me. And when I suggested a phone call, he said he had already spent a great deal of time talking to my parents and gave me an unwilling attitude to spend any further time talking to me. This showed that he was avoiding any more effort to help solve our issue.
This is a brand NEW car. And rather than enjoying the experience that a new car owner should, my parents and I have frustratingly dealt with rude, aggressive attitudes, and racist management