Nissan of Nanaimo

Worst experience ever buying a new car. Love Nissan products. Wes Macdonald lied to me over and over again to get the sale. Cost me $500.00 more. For your money, go somewhere else, anywhere else. This is a dealership without integrity or morals.

I love my Murano with exception of the electronic problems, which in the platinum model is considerable. It is a great driving vehicle. My sales person, Brylin, was very attentive and I appreciated his efforts. Bottom line is I paid for an extended warranty that the new ownership refuses to recognize. Very disappointed in the lack of attempt to rectify the problem. Several times they tried to over-charge and it was only that we caught it and showed the paperwork that forced them to adjust the bill. I would certainly recommend Nissan but not this dealership. Next stop, media and the BBB.

We were pleased with the car and price ( a used Versa) but we're lied to twice by the salesman, Alen. Others were helpful but I won't bother buying from them again.

Had a good experience with the service department when I brought our Nissan Rogue in for work. Decided to use this dealership when looking for a Nissan Truck. I was looking to test drive a Titan new or used as I have never driven one. I told the salesman I would give him my business if he could find me a used Titan. Wes MacDonald was very high pressure, rude and condescending. He was trying to force me into financing new truck, and said it was near the end of the month and he had to meet his quota. I asked to test drive a truck and he said “we aren’t in the car rental business” I’ve never been treated so poorly at a dealership before, and will be taking my business elsewhere.

I was early for my appointment for servicing my XTerraPro. A service advisor, his name is Jorden Porter, took immediate care of me so that I did not have to wait. He was also very helpful and courteous in providing me with information pertaining my intended purchase of new tires.

Worst service I’ve ever received. Truck came with locking wheel lugs. Lock key was not provided. They will not help me in any way finding the key. Call 100x no answer, left messages no call back. Left me hanging with my truck on blocks for 4 days. Thanks Nissan, you guys have out done yourself!

Great experience at Nissan of Nanaimo. Staff was friendly and tentative. Answered all my questions. And helped me get into the car of my dreams. I highly recommend anyone going there!

These guys literally put my wife through xxxx, brylan harrassed my wife, and even tried to attack her on the lot, she literally had to run away, imagine going to a car dealership to literally be run off the lot, (DONT RECOMMEND) (BRYLAN = SLEEZ SALES MEN

I recently traded off my 2017 Rogue purchased from this dealership for a non Nissan product. When I received my ICBC refund cheque on the unused portion of yearly insurance I noticed that Nissan Canada was listed as the first payee and then my wife and I. I contacted the dealership and spoke with gentleman in finance that anyone in finance at the dealership could sign it. I drove down from Qualicum Beach on a Saturday morning to have it signed and first spoke with an inexperienced young man who had to take it 'upstairs' to find out what to do. He came back still not sure of what to do. I then had a discussion with the general manager of the day and he became quite indignant and said they could not sign it as I had, as i said 'grounded the car' in Campbell River at another Nissan dealer and they new nothing about the payout and could not verify it the car was lien free. I suggested that as a Nissan Canada dealer he could certainly be able to call Nisan and verify the status of the car. He flat out refused to do so and said I had to up to Campbell River, a 2 hour drive, to have the cheque signed. My take on this is that this general manager was annoyed as I did not 1 buy another Nissan and 2 didn't buy it a car thru them. Needless to say I won't be looking to purchase another Nissan product and for sure not anything from Nanaimo Nissan.

I was there yesterday wanting to look at a vehicle. I had to approach someone about getting some information. He said go on Line and look at what you want? He then asked if I wanted to see a sales rep. I said yes I wanted to touch the car. After waiting for 10 minutes without another contact I left. Won’t look at a Nissan EVER again.