I would have given them 0 star rating if there was an
option. A bunch of liars. I got a letter for my 2019 Nissan Sentra SV advising about a recall on it. I called this dealership and spoke to service ma
option. A bunch of liars. I got a letter for my 2019 Nissan Sentra SV advising about a recall on it. I called this dealership and spoke to service manager Mike about it. Mike advised that they have the parts and I can bring my car to the dealership and get it fixed for the recall. I provided all the information about the car which was required by them to Fred, who also works at this dealership. Fred asked me to wait in the waiting area and after 10 minutes he came to me and weirdly asked me if I have problems starting my car or turning it off to which I said no, I never had that kind of issue. He again comes back to me asking if I have seen oil spilled where I park my car to which I again said no. He then advised me that the transmission oil is leaking but it is not that bad. He did not actually showed me the car but went in the workshop and took pictures of the engine and tried to explain that there is transmission oil leakage. He then said that we won't be doing the fix for the recall as they do not have the parts. I was pissed off and said that Mike told me that you guys have the parts. he said he will talk to Mike and I said I also want to talk to him. He said he will tell Mike and said that they will do a multi point inspection, wash and vacuum the car (front and rear) usually they do not vacuum rear but they will do it for me. After waiting for 15-20 minutes again and asking for talking to Mike I finally got to talk to him. Now this guy tells me a different story. He said that they have the parts but there is no problem in the car as mentioned in the recall so they cannot do it. So, basically either Fred or Mike or both of them lied and just made up there own stories. Also, when I said to Fred that I came all the way from surrey central area on my day off to get the car fixed for the recall just to be told that they do not have the parts. Fred replied, oh it is just a 20 minute drive. Dude, just try to be late at work by 20 minutes. Like what the xxxx..!! 20 minutes are nothing? Also, he said we are going to vacuum the rear of the car for you but they vacuumed just the rear seats. Doesn't rear of the car means the rear floor and the trunk of the car as well? After sometime, he handed over the keys to me and advised that they have ordered the parts for the transmission oil leakage and will call me when they get them. These guys think that I am stupid to go to their dealership again? I drove out, called Applewood Nissan located at Fraser Highway in Surrey and told them how King George Nissan dealership lied to me. I was advised by Applewood Nissan that no dealership has the parts for the recall and thus, King George Nissan should have told me about this at the first place. I went to Applewood Nissan the same day and got the parts replaced for transmission oil change. King George Nissan should learn from Applewood Nissan on how to provide a better service and how not to try making a fool out of the customer.