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Moe was awesome to deal with! Super friendly and super... - emily.1331
Moe was awesome to deal with! Super friendly and super knowledgeable on the vehicle I was interested in! Will be returning in the future
They deserve zero stars. The slimy salesperson boasted of... - ObClair
They deserve zero stars. The slimy salesperson boasted of how well we would be treated if we purchased the extended warranty, producing copies of his own service invoices (no doubt fakes) that showed all the extra work he had performed on his vehicle every time it came in.
The real experience is being told that we'll be charged a $150 diagnostic fee every time something goes wrong, and only if the eventual problem is covered under warranty will that be waived. Transmission failed in ~4 years + 90,000km. Our warranty is supposed to give us a rental vehicle; at the time of servicing, all reputable car rental places were out of cars so rather than put us in a car off the lot, they found the sort of rental outfit that people with no credit cards use. Car was old, poorly-cleaned, and showed obvious wear and tear inside and out.
Other issues include driver side window that barely works in cold weather,
a passenger seat heater that cuts in and out, and the latest issue was an unplugged cord under the driver seat that caused the passenger side airbag to fail. Yep, $150 for the cord to be plugged back in. These folks are the reason people a) mistrust mechanics, b) hate car dealerships.
Staff is condescending towards women and arrogant in general, going so far as to refer to themselves as the "529 Wellington" of service departments and local (honest) garages as "McDonald's."
Don't walk, run in any direction away from this dumpster fire of a business.
I bought my first car from Birchwood Nissan in 2018 and... - adeev
I bought my first car from Birchwood Nissan in 2018 and my experience with the dealership and the staff has been amazing. All the staff members are extremely polite and highly knowledgeable. They care for customer and always try their best to help the customer.
Exceptional, over the top service! From the moment we... - Tom and Cindy Thunder Bay
Exceptional, over the top service! From the moment we walked in the door after travelling many miles, we were treated beyond our expectations. The Crown Nissan Team that took care of us, were very professional and took care of all our questions and needs. We absolutely LOVE our 2021 Rogue Platinum! Our ride home was smooth and felt like we were floating. The service we received, we felt like we WON the vehicle. The whole team made us feel very special. We will definitely be repeat customers. We have a big family and large circle of friends, that we will recommend Crown Nissan, if they are looking for a vehicle and want to be treated like royalty! Tom and Cindy - Thunder Bay Visit Date: June 26,2021
After buying a Nissan brand new we have had nothing but... - nissansentra2016
After buying a Nissan brand new we have had nothing but problems with warranty work having to be redone 4-5x because the techs werent installing the replacement part correctly then notice that after just over 3 years of purchase that the car is starting to rust in many spots. When brought to attention of the dealership Rob agreed that this isn't right and should be corrected as well as the rep who take my call agreed but yet it was denied by Nissan Canada to have fixed as it was no longer under the 3 yr comprehensive warranty. But warranty aside should a brand new car thats in excellent-mint condition all around with only 60k is rusting in so many areas. You would think that Nissan would not want that image for their brand and especially the frontline company that represents Nissan could of bit the bullet and had it fixed to keep the customer happy and a return business opportunity instead of telling the customer that to bad so sad. Very unprofessional and poor service unless this is rectified we will never spend another penny with Nissan. What horrible business practice and service you get when have a problem compared to the promises and service you get when buying the car is totally different.