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Upgrade 2015 ROGUE TO 2020. - jim.mcwatters
THIS IS MY 4TH NISSAN THAT I OWNED 2 ALTIMAS AND 2 ROGUES SL. VERY SATISFIED WITH STAFF AND COMPANY PLUS VEHICLE. EVEN SAW A FRIEND THERE AND SHOWED HIM MY NEW ROGUE,TRYED TO CONVINCE HIM TO UPGRADE.AM SURE THAT WILL HAPPEN SOON.
Very helpful with total loss claim!! - Sahra
Very helpful with total loss claim!! Also helpful when it came to the product that you need good adviser and also for the pricing. Will be glad to work with him again.
Top Reviewed Specialists At This Dealership
Best customer service - Sue Robson
I just bought a 2017 Nissan Rogue from Candice and she was very helpful. She went above and beyond to find the right vehicle for me. I would definitely buy from Candice and I will be recommending her to anyone looking for a vehicle.
Sales & Leasing Consultant
Financial Services Manager
Excellent service! - frank kicks
Customer service was outstanding! From our Sales Representative, to the Sales Manager and the Financial Services Manager, many thanks for a very satisfying experience without stress!!
Digital Experience Manager
Great Buying Experience - Happy Customer
Durda was fast, efficient and friendly from the first telephone call to the final purchase she provided all the information we needed and processed our paperwork as quickly as possible - Durda provided us with great service with lots of attention to detail - the showroom maintenance areas are polished, clean and organized - overall a very positive buying experience.
Sales and Leasing Consultant
Sales & Leasing
Best Nissan Dealership North of Toronto... - Toolman Taylor
Just purchased a 2018 Nissan Pathfinder from Meghan Williams at Experience Nissan in Orillia. Meghan is the quintessential sales person. Not only is Meghan knowledgeable about all of the Nissan products, she approaches her job with enthusiasm, professionalism, wit, and a genuine spirit. She’s a great communicator and listens carefully. Even if you don’t happen to buy a vehicle, time spent with Meghan is time well spent. You’ll be better informed and better able to approach any contract with confidence. Visit Experience Nissan and you won’t be disappointed. Meghan is part of a winning and caring team of professionals.
Imposing - Kim
I brought my 2012 Nissan Altima in for an expert opinion as I felt there were some ongoing issues with it that my mechanic could not diagnose but he was fairly certain, in his opinion, it wasn't the transmission. He felt the car ran great. The service advisor, not the mechanic, let me know that a new transmission was the recommendation, but could do some other services to troubleshoot. I had to ask to speak to the mechanic to try and understand what we could do to avoid a $5000 cost if possible. Reasonable, don't you think? He was friendly, but couldn't give me a core cause. After researching possible reasons for the issues, I contacted the service department again, to discuss possible causes with the mechanic, at any time he had available, and was told by the service manager (who was not unkind, just factual) that I had already been given time with the mechanic, that they are on a flat rate, and he's very busy and I should understand that the time was already given to me. Hmmm! I felt like I was imposing! I have been dealing with my mechanic for years; I have always been dealt with courtesy and respect, and never felt that discussing troubleshooting options was an issue. A $5000 bill is a hard pill to swallow and one would think open for discussion. Unfortunately, in a world of big business, the individual has become more and more of a number and adds to the bottom line. I'm sorry Nissan Burlington to impose on your time.
Disgruntled - Wallyworld2112
We went into the dealership and made an offer on a used vehicle that had been sitting for over a year on the lot. We found the exact same car being sold across town online 4Kil. and $3k less and we brought it to the attention of the salesperson. The salesman went away for over 15 minutes to discuss the offer with his manager and came back with the full sticker price without any movement on the price but offered us the insult of “maybe this isn’t the car for you!”. Suggesting it was out of our price bracket. (That’s called negotiation friend). Budd should review the management he has running his dealerships. If he doesn’t want to sell cars then perhaps he should get into retail grocery. We left insulted and across town to the other dealership.
What a wonderful experience!! - Marj&Glenn
No hassle car purchase, what a fantastic dealership! Tom Moore our salesman, was great to deal with, he made the experience so easy for us. We travelled an hour to come to this dealership & we're so very happy that we did. Mark & Hes also made us feel very comfortable with the deal we were making, we certainly felt right at home ! Would highly recommend you go see Tom at Orangeville Nissan!
Regular service scheduled - Syl
Took time to explain what was going to be done. Recall item was explained even though I hadn’t had a problem. Kept me informed while I waited. Also, good coffee!
Sales Dept. - Jim, Perth, ON
In past 3 years we have acquired 2 new vehicles from this Dealership. Our experience both times was great. The Sales & Business Offices handled our transactions in a professional and prompt manner.
Very poor customer service and lack of communication and... - Annette
Very poor customer service and lack of communication and follow up. Still dealing with an issue with my Rogue. Dealership is not interested in helping.
Untrustworthy - Murano2016
I know, I know, I know! Why would I ever trust what a car dealership promised to do. But I did. When someone looks me in the eye and commits to something, I like to believe them. As the saying goes, "fool me once, shame on you … fool me twice, shame on me". There won't be a second time. Was told that repair work would be covered under warranty, and agreed to have the garage complete the work. In spite of this commitment, I was then presented with a substantial bill after the work was completed.
New Vehicle - Gill
We purchased a new vehicle and received great customer service from Edwin! This is the second vehicle we have purchased from him and always a good experience!
Staff is good until they get their money - Dwight 123
Great cars , this dealership was a used car dealership in the not too distant past, service department work unsatisfactory, , have to pay for window tint as no factory tint, Nissan cuts costs by using cheaper less quality parts
Service - Jeepan
Hi I went to service today oil change and tires rotation they did oil change everything done when I pay before I ask them you guys did tires rotation they say yes I go check my car they’re not charge I go ask them one technician say he fogged how I believe and go back again i book appointment for both they have paperwork easy to answer fogged I never go again this place
Great and friendly staff - ????
Fast service and great place to wait for results.
Great coffee newspaper TV AND MAGS to peruse while waiting for car to be checked ant tested and making sure all is well.
They also have a great shuttle service for driving one home and pick one up when vehicle is available and ready for pick up.👌👍👏
Steve - offensive and rude car salesman - Al
After Steve realized that I knew all his sales tricks and declined his "best" offer on a RAV4, he lost his cool and started telling me that I am a bad person, that I am so negative and that I don't treat people well. 'Customer is always right' rule is not practiced at Village Nissan. This was the second time I experienced unprofessional behavour from a Nissan dealership employee. Never again would I step my foot into anything Nissan.
Parents buy last car ever and its a Nissan for life - My parents new Nissan Qashqai
My parents picked up a new Nissan Qashqai fully loaded and are very happy. They are both retired and my dad is 81years old. I must say thanks to the sales consultant Sohail sheikh who took a year to support the decision for them all the way. He even drove the new car to see if the vehicle would fit in the garage as my parents were not sure. For today over 1 hour in going over the electronics and he explained it very well. My Dad is not into the new electronics and is not even familiar with Bluetooth. He does now know the basics and my mother also who was next in the drivers seat with Sohail. The rest of the dealership was fantastic and very family oriented in looking after the first appointment for an oil change. Going over all the warranty was once explained and all the extra option to keep the car in perfect condition for ever. Thank you all for your help at Alta Nissan Woodbridge and Sohail our sales consultant. From Pasqualina and Giovanni Pulsinelli thank you once again.
One of the best experience I have ever had. Amjad is so... - MK
One of the best experience I have ever had. Amjad is so professional. He helped me out with all my requests. He went with me through a different options and has found me the best car that suits my needs and budget. He answered all my phone calls and emails, did the follow up. Thank you Amjad for all ur help.
Excellent Customer Service front to back - Chad
Went into the dealership thinking I could only afford to purchase an older car. We spoke with Chad (our Sales Consultant), gave him the amounts we were looking to spend and the vehicles we were interested in. He showed us the costs for a brand new model of car we were looking at which was really close to our price point which we were pleasantly surprised to learn. From the start our Sales Consultant was able to provide answers to any questions we had, listened to my wife attentively whenever she voiced an opinion or thought (we've come across other Sales people that tend to disregard women's opinions if they aren't the driver), wasn't pushy or repetitive with the car's features and all around gave us a comfortable experience which we very much appreciated. Likewise, we had a similar experience with both Josh and Jonathan further along during the purchase process. We've already given referrals to this dealership and these individuals, and will continue to do so. Keep up the excellent work.
Joe Pilla - frankr
We just bought a Nissan Qashqai from Kitchener Nissan and as always, it was a great experience. We had to drive in from Mississauga and they waited for us until 630 (as they close at 6). Thanks Kristen and Joe for staying late!
I have been dealing with Joe Pilla for over 26 years and I have bought 7 cars from him now. He is an honest and credible person who is a pleasure to deal with. I know that his Team will be the same way and for this, I highly recommend that you go to Kitchener Nissan for your next car (new or used). Frank
Best of the Best!!! - lisafrey67
I have dealt with this awesome dealership since my first Nissan experience back in 2007 and would highly recommend them for both sales and service. Mike helped with the lease and buyout of my Versa (2007, 2013) and because of his incredible professionalism, care of detail and patience in dealing with my many questions and concerns, I asked for him personally again to assist me with a new car purchase.
Mike is incredibly knowledgeable about all Nissan products and is able to easily help you choose the right vehicle that meets your needs and fits your price point. You feel that right from the start his goal is to ensure you are happy with every aspect of the purchasing process. He is kind in taking the time to explain all the necessary steps in buying ... vehicle specifications, options, warranty, financing etc. He takes great care in making the process as easy as possible and that there is perfect understanding of all paperwork before you sign on the dotted line. He was readily available to talk to and was very prompt in all correspondence. His level of customer care cannot be beaten! My family who came with me on the visits to the dealership were just as equally as impressed at Mike's level of service. Their next cars I feel will be Nissans! I cannot thank Mike enough for his care and kindness in making this vehicle purchase so smooth and efficient. MIke is top notch and I would recommend him to anyone considering a Nissan.
Satisfied. People were nice & accommodating - Ohfhel20
I am giving that rating because I was satisfied & happy for their service. My agent Danijela was so friendly & nice to us, assisiting us for all our questions. I would definetely recommend this place to my friends & relatives.
Morningside Nissan Service department ROCKS!!! - Joe
I must say that this location sets themselves apart from rest. Extremly professional, knowledgeable, passionate and service oriented. Thank you for the great service .Amina Mohamed - Service manager, Pedro and Winchell ,Very impressive and keep up the excellent work team. Cheers!
Loved the attention service was great - Joe
I purchased a 2018 pre-owned Nissan Rogue and had the best experience I have ever had with a car dealer. The sales rep Ryan O'Connor was great. Straight talking and very pleasant to deal with. Made the deal and left happy. One problem that wasn't dealt with was some scratches and a cut on the dash. Dave Ferguson - Sales Manager said not a problem he would send someone to the house to fix it. Michael Plax from Auto Interior Specialist came and fixed the dash perfectly. You would never know there was anything wrong.
Thanks to everyone
Great Service experience - Osama
I visited this dealership as it’s closer to home that the one I leased the car from. I had an issue with the front collision system. I believe I was lucky to be helped by Antonio at the Service department. Such a professional individual, who walked through my entire issue(s) thoroughly. Provided me a loaner for the day as my Murano had to stay overnight to be fixed. Great experience overall
New Car - Annewane
I have been dealing with Economy Wheels now for twenty years and have always been a proud Nissan Sentra owner . From the time you walk in the front door all staff are amazingly friendly and professional. They take the time to listen to your concerns or needs and go out of their way to give you what you need .
I had a brief dealing with another dealer ship and came away very upset and worried about the service I got. They made me feel that I did not know what I was talking about.
John at Economy reassured me that I was correct in my concerns and reassured me that he would always be available for questions concerns and service for my new Nissan .
I look forward to driving my new Nissan Sentra worry free knowing I am in good hands at Economy Wheels
Dishonest - Neneng
Had an oil changed. They told us to our cv boot is leaking and needs repair ASAP. So, I took my car to our trusted mechanic but they told me the hole is intentionally puncture by nissan express lane department. very dishonest crew very very distance not going back there again.
AWFUL rude childish bullish Service Manager! - Sara
I have been a loyal customer here for 7 years, bringing my two Nissan cars for services and - lately - repairs.
CBC Afternoon Drive recently had a guest on complaining about rodent damage - from all those bioplastics that modern cars now use for wire sheathing or other components in the engine area. Do your homework if you are buying a new car - these are expensive repairs and i am $1000 poorer just for fixing a blower.....Their service guy Lucas told me to put sticky mice traps around the wheels and on the tire tops. Really.
My first call was to fix a broken fan and change the tires. When I picked the car up, the fan was replaced but no dashboard illuminations worked and there were no warning alarms (e.g. leaving lights on, or door ajar). Assuming the issues were of their making I called next day to complain and was offered a free return the next day to get it sorted. I returned the car. Half way through the day I was called with a message that the Service Manager had decided I would have to pay 50% on account of mouse damage being reported. These things were working fine when I dropped it off, but I needed my car for the weekend so what could I do but pay and see if insurance would cover it (they don't).
Eight days later the fan became faulty - screaming constantly like a cheap hairdryer. I called immediately on a Saturday to report the broken replacement blower by voicemail. On Monday this was answered with a Service Manager voicemail back. I called him back and got his voicemail. He didn't call again. Two days later I called and he wasn't there so I left a voicemail for the Service guy Chris saying I would bring the car in two days later for a fix, and then sell it as I had just learned about the bioplastics and can't afford a future like this.
Early morning two days later I pull in, Chris says I am not booked in, and did Stuart the Service Manager call me? No. Chris said, "hmm, I went to talk to Stuart and he said he would call. We can't see you today, I'll get Stuart to call you next week when he is back from vacation. No idea why he didn't call you."
No call comes. So I call the General Manager now, and get his voicemail. Seeing a pattern of ignorance I do not leave a message. Two days later I call again and resign myself to leaving another detailed voicemail. No call back.
The following week on Thursday I call and ask to speak to the most senior person there and get Adam in Sales. He promises to talk to Stuart and that someone will call me next day. Nope.
Tuesday the next week I call Adam again, he gets Chris, Chris says come in before 6pm as Stuart will be here.
So I show up in good time at 5:10pm and wait a good half hour to see Stuart. He comes out all bluster. "Sara!" he yells across the waiting room. I look up to acknowledge who yelled my name and Stuart immediately turns and strides off. GFeeling I am being treated already like a scolded child I gather my belongings to go after him. Stuart is stood midway between Sales and Service, says let's go to look at the car. So we do, the fan is on, and I tell him how difficult he has been to get hold of. His response was "Shut off the engine before you gas my staff. I'm going to look at some things. Leave the keys, we have to move your car. "
So I wait some more. Stuart returns, sheaf of papers in hand, brandishes them over his head to follow him. He barks out "What do you want us to do?" Well, I start by saying I want the blower replaced so I can sell the car. He says it's mouse damage (so, not their problem to fix). Alright, give me 110% of fair market value for the car as it is not fit for purpose as it is basically mouse bait. He laughs at the idea and says he doesn't buy cars because he doesn't sell them he just services them. He says if this was an issue globally, Nissan would know about it. I say they do! Multiple actions across the States, class action or otherwise. Stuart tells me I will have to talk to who sold the car for that. I said I am, it was right here. He says no, it is Nissan Canada. Okay, so give me their address. Stuart says "Look it up yourself! (he repeats this again). Incredulous, I said I have been trying to get hold of you for a month and you never reply. He says if I want to get hold of him, I should call him directly. I said I did. He says he has no knowledge of my complaint before tonight. Or if he did, he "thought it was done or I forgot about it, whatever". Then he says if I want to talk to him now, to go to his office. No way was I going anywhere away from the public eye with this level of unhelpful hostility and aggression! For what purpose could it be except to stop those people buying cars from hearing our conversation?
So he is already striding off brandishing those papers over his head again as if to follow him as he strides off to the service reception. He says again I must go to his office. I tell him his customer service attitude sucks, I will talk to you right here. Nope, he says, "I can't allow you to start making a scene. You can leave the premises right now". He strides off with my keys. I see him grinning at his staff (a female). I call out after him, don't you smile about this, you are being ridiculous. He pops his head back around the corner and grins at me, then disappears behind the wall. Then he comes back out to tell me to leave, and thrusts my keys at me.
I ask the staffer for the information about who to contact who sold me my car. She plays dumb, says I don't know who sold you your car. I said "THIS place, and he (meaning Stuart) won't give me the information". Stuart is standing behind me and says he will go and get the information for me. The staff looks embarrassed and shakes her head, but she and no-one else there makes any eye contact with me. Heads down, carry on. They must have to deal with this childish behavior a lot to be so accustomed to it! So Stuart gives me the information. As he turns and strides back behind the counter I see him stick his tongue out at his staffer. I call him out on it and he grins at her too.
So I have no idea where my car is. I stand there waiting for help. Multiple drivers are finishing their day, but no-one offers a word. These are people I have chatted to amicably for years. Scared or bullied, you think?
After a few minutes Stuart comes out again. Are you waiting for your car? Yes, I say. Stuart says, it's out here - he opens the rear door and points saying it's one of the cars out here. Thank you, I say (not meaning a word of it). .
I am a female customer with a 2016 Nissan Versa purchased from this place. I have been using their service department routinely since 2012, for 7 years. The contempt and aggression here described is how YOU will be treated, sooner or later.
Don't believe me? Read all the other 1-star reviews here, on Google, Better Business Bureau or elsewhere. There is a pattern, or form - a record of treating intelligent people that complain with utter disdain and bullishness, just like this.
Special Finance Manager
St. Catharines Nissan
Senior Finance Manager
Special Finance Manager
417 INFINITI Nissan