very honest and helpful - x-trail2006
Ron and the team were fantastic and made things easy and simple to decide on a vehicle that suited are means and not once did Ron or the team try to up sell us on something we didn't need.
Awesome experience..very relaxed feeling - Lorne
Right from the moment I applied on line the Sales dept was there to help guide me to buying my 1st Nissan..... .. just love my new micra
Top Reviewed Specialists At This Dealership
Special Finance Manager
All hail Beth - grandy_a
Personable, professional and perfect service from Beth. Will definitely refer friends and family to this dealership. Beth took the time to understand our needs and recommended the perfect fit for our lifestyle.
Sales & Leasing Consultant
Financial Services Manager
Great Service - DZJokan
We were very pleased with the whole shopping experience really enjoyable. This was our second new car from NF Nissan. Thank you Durda for your assistance, promptly responding to our many questions and going an extra mile to satisfy all our requests. Thanks to Kevin too. Great customer service and professionalism. One again exceeded our expectations.
Sales & Leasing
Sales and Leasing Consultant
Stellar service department - fizzix
We've been bringing our 2013 Pathfinder to 417 Infiniti/Nissan for service since we first purchased it five years ago. While we did not purchase our vehicle there, the service department has always treated us as though we had, and have always gone above and beyond to ensure it is in great condition. I find this dealership is particularly good at diagnosing problems (we've had some bad luck on occasion), taking customer-reported problems seriously, and identifying appropriate preventative maintenance with our input.
Lately, I've been dealing directly with the service manager (Mélanie) for minor but recurrent issues (I'm a picky customer). She always takes the time to personally handle our account due to our unique service history. We're grateful to have found service like that.
Internet Sales Manager
Best Nissan Dealership North of Toronto... - Toolman Taylor
Just purchased a 2018 Nissan Pathfinder from Meghan Williams at Experience Nissan in Orillia. Meghan is the quintessential sales person. Not only is Meghan knowledgeable about all of the Nissan products, she approaches her job with enthusiasm, professionalism, wit, and a genuine spirit. She’s a great communicator and listens carefully. Even if you don’t happen to buy a vehicle, time spent with Meghan is time well spent. You’ll be better informed and better able to approach any contract with confidence. Visit Experience Nissan and you won’t be disappointed. Meghan is part of a winning and caring team of professionals.
Check engine Idling - Angela Oelkuch
I was concerned that my engine was running a bit rough and wanted a technician to have a look.
I called the service center and Frank was able to have my Murano looked at that day. Always good prompt service at Burlington Nissan.
service department - Susan D
My Nissan was recalled to correct a "possible " faulty part. The service department was extremely co-operative. Dealt with Terry and James Dixon. Polite and efficient. Service was very fast!!
First rate service advisers! - G-MAN
Always receive excellent customer service at this location. Very informative and knowledgeable regarding my vehicle which is what you would hope for but seldom find in 2019!
I did not purchase my vehicle at this dealership but am certainly treated as if I had!
Will definitely buy my next one here.
Sales Dept. - Jim, Perth, ON
In past 3 years we have acquired 2 new vehicles from this Dealership. Our experience both times was great. The Sales & Business Offices handled our transactions in a professional and prompt manner.
Bait and switch - Roxannedes
Negotiated a price by phone when they called me 3 times in 1 day. Drove in from an hour away on a tuesday night only to change the price once we get there. You had all the necessary information on file, dont blame me that I didnt understand. Did you think I would buckle because I made the trip? Bad customer service, bait and switch!!!
Disappointing! - Hs
The whole point about writing this detailed piece is to make other people aware of the below par service we went through so that others bear it in mind when deciding to buy and deal with Nissan at Dixie in the future.
My wife and I financed a Nissan Rogue 2016 model from Nissan Dixie. We had taken the premiun protection plans from Nissan so it was 'made understood' or rather 'ensured' by the dealership that issues like minor dents would be taken care of
In early October 2018, the car suffered a minor dent. My wife called the dealership and the Finance Manager asked to bring the car to the service department any time between business hours. No appointment needed.
In mid October 2018, my wife went to the dealership at the expense of taking a day off from her annual vacation to get work done on the dent.
Upon reaching 401 Dixie Nissan, the maintenance people advised her to come early to show it to the mechanic, and that appointments usually work better. Needless to say, the vacation day was wasted.
I then asked my son who took the car again in the 3rd week of November and went early as advised but was told that is not the way to do it and was asked to call and open a work order. No appointment is needed but rather the dealership does not do this work - all the matters are handled by the insurance company. The personnel at the service department were not interested in even having a look at the dent. Needless to say, he wasted a vacation day over it as well.
In December, my son called and gave all the details to the insuranxe representative and after the entire conversation, they refused to repair the car because it doesn't fulfill the criteria. Amidst all this, my wife also called the Finance Manager and left messages but there was no response from their side.
So now its been 5 months since this episode began with barely any fruitful response from 401 Dixie Nissan's side. My family and I are extremely disappointed with the incompetence and the lack of expected customer service we were promised when we purchased the car and paid for premium protection plans.
Scammed - Holland Marsh
Buyers beware: Mr. Ryan Wagner (Sales & Leasing Consultant) and Mr. Nes Bratic (Sales Manager) forced us to pay or buy a truck that is way more than what we need and what we can afford. If you watch car dealers’ scam on youtube, Mr. Wagner and Mr. Bratic are even worse. Mr. Wagner and Mr. Bratic have newer ways of scamming customers. So again, please be careful.
In fairness though, I would also like to thank the help and customer service of Mr. Jason Acker and Mr. Tom Moore.
It is just so sad to experience deception, pressure, threat, intimidation and other misleading tricks used by some Nissan Orangeville people, especially Mr. Wagner and Mr. Bratic.
Staff is good until they get their money - Dwight 123
Great cars , this dealership was a used car dealership in the not too distant past, service department work unsatisfactory, , have to pay for window tint as no factory tint, Nissan cuts costs by using cheaper less quality parts
Lack of communication, professionalism and customer service - Bajw_m3
I test drove my used car 10 days ago, there was a flat tire light on the cluster, I was assured it would be taken care of... 5 days ago I made an agreement on the purchase price over the phone with the condition that the licensing fee be included. To my surprise and frustration when I got there to sign the papers the licencing fee was not reflecting on the contract as being included in the total amount but as an extra fee which was not what was agreed to in our phone conversation. Additionally, I had to re-schedule the car pick up date 3 times because it was not ready. Yesterday afternoon I was promised it would be ready at 9am today, however when I arrived there at 10:30am I was asked if I could re-schedule for yet another day because they didn't have the back of the building plowed. I said NO!! Finally after waiting an hour for the vehicle to be ready when I got in the same tire pressure warning light was on. I complained as I was assured during my initial test drive that this would be fixed. They then brought it back in to the shop. I got the car back almost an hour later... I then left, and got onto the high way only to realize I only had a quarter tank of gas... and just a few hours ago the tire pressure light came back on. I called in to speak to a manager, I was told i'd get a call back. its 10 pm now and I am still waiting for a call.
Fantastic Customer service. - Lola'sjuke
Dylan took the time to listen to my concerns and ensured that the service department manager was listening too.
Taking that extra step to make sure customers are happy even if the end result is not what they wanted, goes a long way in ensuring they remain your customer.
Nissan Clarington/Dylan Bedal did that for me today.
Joe Pilla - frankr
We just bought a Nissan Qashqai from Kitchener Nissan and as always, it was a great experience. We had to drive in from Mississauga and they waited for us until 630 (as they close at 6). Thanks Kristen and Joe for staying late!
I have been dealing with Joe Pilla for over 26 years and I have bought 7 cars from him now. He is an honest and credible person who is a pleasure to deal with. I know that his Team will be the same way and for this, I highly recommend that you go to Kitchener Nissan for your next car (new or used). Frank
I must commend Plaza Nissan - New Roguer
I would highly recommend Plaza Nissan and in particular Patrick Aura for his guidance in helping me choose my new Rogue. As well I would like to give a big shout out to Jennifer Hishmeh for her part in securing the deal.
WAY TO GO!
Overall ver good experience - AD2019
I did my fare share of research before choosing this dealership and so far I am happy with the way the transaction went. It did take a while to get the color and trim that I was looking for but the sales rep Alex was very helpful and he managed to find it for me. There was no pressure and the negotiation went smooth as well. Alex kept me updated throughout the waiting period and was very good at responding back to inquiries. The sales manager and the finance manager were nice to deal with as well.
Excellent Service - derekg66
Great service. Knowledgable Advisors. Will make recommendations but only will do work you want done. Price is competitive but may be on the higher side. Worth it to me.
Horrible and Pathetic and Unsafe Service provided - Harman
Dropped off the car today for oil/filter change along with a 3rd time repeat issue (Rattling noise) which was never fixed. I was told today that vehicle will be test driven to find out the rattling noise coming from underneath the vehicle when driving between 40 to 60KM speed. The vehicle was not test driven at all as the odometer reading is the same when the vehicle was dropped and I was told that a new Exhaust manifold is required which costs $1100 plus labour for a 2008 model vehicle.
Tried to talk to the service advisors and they will ask you to go to the Express counter without even listening to you.
When I went to pick up the vehicle (Paid at the Sales reception as Service was closed at that time)
1 - Car was not even locked
2 - The hood was open (latched but not locked all the way down)
3 - The coolent reservoir cap was open
I have pictures taken as proof. I have never seen more pathetic and unsafe service provided than this place. I will never go back to them again
The Best Dealership Ever - Very happy customer
Since 2001 till 2018 you have exceeded all of our expectations. From our first Nissan Altima to our Maxima from sales to the most amazing service department . It is simple you are the BEST
Recall - Lafrog
Went in to do a recall on my Nissan Altima. I thought why don’t I get my air condition fixed at the same time. I talked to customer service asked them about getting my air condition fixed. I said I would drop the car and keys at 6:00 am and would need the car back by 2:30 pm that day. They said no problem and that it would be done and ready. How much to get the air conditioning fixed. They said $150 to check and charge. I said ok. Next day the at 2:30 the car wasn’t ready,,they said the mechanic would be another 30 mins, I said ok. I sat in the lobby and 45 mins later service came to see me and said that they were done and the my car would be ready in another 30 mins. I said I can’t wait any longer and went to pay. Upon paying the price for getting my air conditioning fixed was now $285. I asked why,,,they said that that had problems with the switch. I paid and said that I’d be picking up the car next day at 2:30 pm and they said ok. Next day I went to pick up my Nissan and it was ready. Got in it on a very hot day. Turn the air conditioning on and by the time I got home 10 km away the air conditioning wasn’t working. I drove the car back to Nissan, with still no air conditioning. I told them that my air conditioning wasn’t working. They said will take a look at it right now and it would be 30 mins. I said I can’t wait so I told them to call me when they know what’s wrong with it. Got home and one hour later they called. They tolled me that there was a hose on my air conditioning unit that was broken. I asked how much to fix it. They said $880 to fix my air conditioning. I said don’t fix my car and just leave it. I went to talk to the manager about getting some money back for reapairs that I paid for and nothing got done. $285 cost to me and left with the same car I went in with,,,hm? I was not happy. I went into this dealership saying to myself that these are the Nissan prose, hm?
Let’s say I will never go there again,,,not even for an oil change. It cost me $285 to find out that they are not who they say they are and that they’re not to be trusted. They could of given me some money back, oh well,,,fool me once shame on you,,,fool me twice shame on me.
Alta Nissan is Total Ripoff - Chaudhry
I got my 2008 Nissan Quest serviced on Feb 07, 2019. A work that maximum could take 2 hours to complete. I was charged 7 hour of labor for a pathetic Catalytic Converter replacement. Alta Nissan is total ripoff. I have checked with Medias and Speedy both say it could not be more than two hours of labor only if they have to clean the exhaust.
Beware save yourself from these cheaters, Alta is that there to Rip Off.
My Bill invoice # 310791 for a Catalytic Converter replacement $1869.33........Ridiculous......
Save yourselves from these cheaters and thieves.
Worst Customer Service - Don’t go here! - Neveragain
Paid for a tire rotation, brake check and oil special for $99. For 2016 Altima . They Called me three hours later that everything is complete. When I picked up the vehicle I instantly noticed the tires were not rotated because I have curb rash on my drivers side rim which was still in the exact same spot. I adviced the service rep that I know they did not rotate the tires even tho I paid for the package. He spoke with the service tech who advised him that the tires infact did not need to be rotated. Why did they not advise me that info when I was paying for the full package ? Because they are absolute crooks! Thats why. They also tried to advise me that all four rotars and pads needed to be replaced for $1300!!!! I simply laughed and declined. I went to my local midas and had my pads replaced for a quarter of that price and was also advised my the midas tech that the rotors were in perfect condition except for a little surface rust which is not an issue at all. I have purchased 3 nissan vehicles at woodchester but I guarantee you I will never step one foot inside that crook infested dealership again. Btw good luck getting any good customer service from the service manager. He is probably the worst of the bunch. Good luck to the service department and sales department if this is how you treat your return customers. Word of advice to the service dept - Word of mouth and social media is a dangerous thing if you treat your customers poorly.
Extended Warranty purchase and service - GD
A few years ago I purchased extended warranty for my new car, it seems that now that I need things done on my car that is covered by my warranty I get nothing but the run around. I have to constantly follow up and still 2 months after the initial process began I am still not hearing back from the dealership in a timely fashion. The service department at this dealership does not understand the true meaning of customer service and follow up that goes with that service. They do not follow up with the customer, I am always having to call them and there is always a lack of communication within their own department. I would definitely think twice before buying extended warranty from this dealership. Their service department really needs to get their act together. I have even left a message for the general manager and it seems he doesn't seem to care much either.
New Car - Annewane
I have been dealing with Economy Wheels now for twenty years and have always been a proud Nissan Sentra owner . From the time you walk in the front door all staff are amazingly friendly and professional. They take the time to listen to your concerns or needs and go out of their way to give you what you need .
I had a brief dealing with another dealer ship and came away very upset and worried about the service I got. They made me feel that I did not know what I was talking about.
John at Economy reassured me that I was correct in my concerns and reassured me that he would always be available for questions concerns and service for my new Nissan .
I look forward to driving my new Nissan Sentra worry free knowing I am in good hands at Economy Wheels
Wonderful Experience!! - ashgad
I purchased a 2017 Q50 RS from Jack Schweitzer, the overall experience was perfect. I purchased the vehicle unseen and Jack was upfront and transparent about any concerns. The level of customer service i received on this purchase is by far the best i have ever received. I would recommend dealing with Jack if your looking for an individual who goes above and beyond your expectations.
Selling service you don't realy need. - Rons2000
On November 5 I took my Pathfinder for oil change and winter tire swap. Sevice advicer told me that who ever did the brakes forgot to removed the plastic on the back brake pin that cause corrosion according to the me hanic that is working on my car. Because of the corrosion the brake caliper is stock and cause premature ware and tare and they recommend that I changed the brakes that costs $700 or so plus tax. I told them that the brakes is still original and only have 52,000 km never been replaced so if there’s plastic there that's means from manufacturer. The price is too high for me so I told them that I will take it somewhere else.
I took it to onother mechanic shop and told them what Ajax Nissan told me and they worked on the car and they found nothing wrong with my brakes, they didn't find corrosion around the pin. They told me that the brakes are good for few more months. Since they have it apart I told them to go ahead and replace the brakes. And for the record it didn’t cost me what the dealer is going to charge me.
I don’t know what the deal is with the service department of Ajax Nissan they seam to scam people to have them pay for service they don’t need. I was also told that I should have my brake fluid flushed and when I told her that I had that done about 6 months ago and I put around 5,000 km. She said it has be done every 6 months.
Be careful if you have them service your car.
EXCELLENT SERVICE - jxanne
I received awesome customer service from Julius Gomez! He was extremely knowledgeable and very helpful. Julius was very obliging to answer our many calls/questions. Will definitely go back for further servicing!
Special Finance Manager
St. Catharines Nissan