The whole point about writing this detailed piece is to make other people aware of the below par service we went through so that others bear it in mind when deciding to buy and deal with Nissan at Dixie in the future.
My wife and I financed a Nissan Rogue 2016 model from Nissan Dixie. We had taken the premiun protection plans from Nissan so it was 'made understood' or rather 'ensured' by the dealership that issues like minor dents would be taken care of
In early October 2018, the car suffered a minor dent. My wife called the dealership and the Finance Manager asked to bring the car to the service department any time between business hours. No appointment needed.
In mid October 2018, my wife went to the dealership at the expense of taking a day off from her annual vacation to get work done on the dent.
Upon reaching 401 Dixie Nissan, the maintenance people advised her to come early to show it to the mechanic, and that appointments usually work better. Needless to say, the vacation day was wasted.
I then asked my son who took the car again in the 3rd week of November and went early as advised but was told that is not the way to do it and was asked to call and open a work order. No appointment is needed but rather the dealership does not do this work - all the matters are handled by the insurance company. The personnel at the service department were not interested in even having a look at the dent. Needless to say, he wasted a vacation day over it as well.
In December, my son called and gave all the details to the insuranxe representative and after the entire conversation, they refused to repair the car because it doesn't fulfill the criteria. Amidst all this, my wife also called the Finance Manager and left messages but there was no response from their side.
So now its been 5 months since this episode began with barely any fruitful response from 401 Dixie Nissan's side. My family and I are extremely disappointed with the incompetence and the lack of expected customer service we were promised when we purchased the car and paid for premium protection plans.