I've been a loyal customer for almost 7 years ever since
I purchased my vehicle at Maple Nissan dealership. I've had the worst experience dealing with new management led by GM Ziad Ejaz. My service submissi
I purchased my vehicle at Maple Nissan dealership. I've had the worst experience dealing with new management led by GM Ziad Ejaz. My service submission was being dragged for too long causing me to waste my time and money. Mr. Ejaz ignored me completely until he was contacted directly by Nissan Canada. This caught his attention in no time. Yet, ZERO accountability to faults on their part. I've been dealing with a rust issue on my door frames and I've been instructed by the service department to go get a quote, from an autobody shop. I forwarded the quote to them diligently as suggested, and heard back nothing. In trying to xxu with them I kept getting wishy washy msgs, leaving a very funny taste in my mouth... My email to GM Mr. Ejaz was completely ignored, until he was pushed to the corner by head office to get back to me. Turns out my Platinum bumper-to bumper extended warranty, though comprehensive, will not cover rust repair. So why did they make me waste my time and money to get a quote? Mr. Ejaz was just interested in using a scapegoat so he asked me for the name of the CS rep who instructed me to get the quote (which was in fact initially communicated under the guidance of the service department manager). The experience is adding up to the reoccurring issue i've been facing every time i come to swap my tires - where they neglect to recalibrate the low tire pressure sensor. This has costed me a number of additional unnecessary trips back to the dealership to fix this. Again, ZERO accountability to their faults. Save yourself the trouble and stay away from this dealership. The experience under previous management (GM Jamie Patterson) has been day and night in comparison to Mr. Ejaz. BTW - My car has under 60,000 km and I've been told by the autobody mechanic (where I obtained my quote from) that Toyota had the same issue however they owned the repair. Buying a car is not cheap, let alone paying for ongoing maintenance service. This dealership doesn't deserve your business as customer satisfaction is definitely not a priority..