Maple Nissan

Terrible service with my 2016 Maxima. Dealer service replace my rear rotor and pads(45,000km). Told the service department to check my emergency brake because it didn't my properly. They r Dealer service replace my rear rotor and pads(45,000km). Told the service department to check my emergency brake because it didn't my properly. They replace the pads and rotors but emergency brake was not fix. Paid my bill $974.00 and was told all was OK.. Went home call the dealer informed the service department that I still had problem with emergency brake not working. Took 1 week before the dealer got back to me and told me the service manager was no longer with the department. Now I had to deal with another service manager whom told me to give a chance and would fix the emergency brake. Return the Maxima to Maple Nissan and seen the service manager in the office giving me dirty look(seem xxxx of at me). They took me vehicle in and told me the emergency brake was adjust and is working fine, The service records indicated the park the Nissan Maxima on the hill and the emergency brake was holding the vehicle. Went home applied my emergency brake all the way to the floor, my vehicle rolled down the hill. I jack up the back wheel with the emergeny brake on and was able to turn the back wheel with my hands. Forgot to note I had the vehicle in for wheel vibration and was told I had 3 bent rims and didn't not fix the wheel vibration. Took my car to a tire and rim dealer to find I had bad tires. Cost me addition $655.00 to find the problem.. if I had changed the rims I would wasted of money because the tire was the problem. The dealer is not honest, don't take your vehicle to Maple Nissan More

The worst service ever. Will never lease a Nissan again and get my services done elsewhere. Lack customer service skills . Cost too much for the service and get my services done elsewhere. Lack customer service skills . Cost too much for the service More

Please Don’t Buy A Used Vehicle Here Our son did and a few months later the Versa needs a new transmission. Sadly we didn’t heed other reviewers advice. Please buy elsewhere. We truste Our son did and a few months later the Versa needs a new transmission. Sadly we didn’t heed other reviewers advice. Please buy elsewhere. We trusted buying from a dealership because we have purchased our past 4 used cars from dealerships and they were honest and sold us reputable cars. Not here....Looking at a 4-5k repair just months after purchase and sadly they just don’t care. Crystal More

I was labeled because of my skin color I'm an East Indian and I went to buy a car on Feb 20. During the negotiation process, I was sitting in the Sales Manager's office. I said that I don I'm an East Indian and I went to buy a car on Feb 20. During the negotiation process, I was sitting in the Sales Manager's office. I said that I don't believe that the financing option would work for us. The sales manager then said "Why, are you a Muslim?". I was stunned at the question and the negotiation ended soon after. First I felt offended that I was labeled because of my skin color. Second, I felt that he was intolerant to my faith. Their employees should be mindful of the customer's faith and race. More

Caution alert don`t buy any car from this dealship Recently brought a used car end up 25K to rebuild whole engine. Salesperson knows nothing about the vehicle, I should say I even know better than the Recently brought a used car end up 25K to rebuild whole engine. Salesperson knows nothing about the vehicle, I should say I even know better than them. When I take the car to other dealership, they show the engine cylinder walls been badly scored, they even found out the engine hood is not the original one! After all that now they try to avoid contact with me by ignored my email or phone calls. Great place to experience money out of pocket feels like. Not sure if I can win them in small claim court but definitely will not just let this xxxx go. More

I waited 2 hours they did not do even the diagnostic test Very Poor Service...The Manager is a Jerk....I spent 2 hours during work time...He did not even check my car..I had to leave... Very Poor Service...The Manager is a Jerk....I spent 2 hours during work time...He did not even check my car..I had to leave... More

It takes forever to get your car fixed. I have had good experience with the leasing department, but the service department is awful. It took over 48hrs just to fix a fuel pump on a 2014 Path I have had good experience with the leasing department, but the service department is awful. It took over 48hrs just to fix a fuel pump on a 2014 Pathfinder. More

Awful experience with Terry and used car department if it wasn't for General manager (which i thank him) , i would have sued Terry and dealership. this guy is a total jerk, every single word coming out if it wasn't for General manager (which i thank him) , i would have sued Terry and dealership. this guy is a total jerk, every single word coming out of his mouth is a lie, i've got my car about 3 month ago but every time i drive my car, it reminds me what he did to me . we signed a contract based on too many lies Terry told me, i found that out and took that to general manager at delivery, it was terrible, GM reimbursed some of my loses but still i can not take that out of my mind. and i have to live with that for next 5 years. horrible experience, GM is a nice guy but STAY AWAY FROM TERRY AND USED CAR DEPARTMENT More

Questionnable for recommend or not as noted by another reviewer I had what were unnecessary, and worse, harmful in the end, repairs performed as they were "recommended" by Nissan. When as noted by another reviewer I had what were unnecessary, and worse, harmful in the end, repairs performed as they were "recommended" by Nissan. When I had new problems I attribute to the "repair" I contacted Nissan who denies issuing any instruction that would necessitate the repair performed. The work seemed like a hoax to me. Happy with the purchase process but no longer have the car serviced by them More

They push you for useless expensive maintenance service The last service they pushed me for useless service saying that is is strongly recommended by Nissan. After I checked the Maintenance Operation Table The last service they pushed me for useless service saying that is is strongly recommended by Nissan. After I checked the Maintenance Operation Table in the Owner's Manual, I figured out that all their words are xxxxxxxx, and they keep you for an idiot while you trust them. Moreover, their so called "certified" technician is not able to properly pump tires, and made a tire pressure of 2.5 kg/sq.cm instead of 2.3 kg/sq.cm required by Nissan. The service manage just answered that all was made properly and did not accept any note. So, I will go for a third party opinion to prove them that they are concern about money only, but not for customers. My recommendation is study the Maintenance Table first to avoid any pushing. And be ready for a third party opinion inspection, if they push you for some stupid useless service. More