Ajax Nissan

Buyer Beware: Purchasing a brand new vehicle shouldn't be a nightmarish experience. Upon picking up my brand new vehicle I noticed a manufacturing defect on the driver's side door. There was a welding imperf a nightmarish experience. Upon picking up my brand new vehicle I noticed a manufacturing defect on the driver's side door. There was a welding imperfection with missing paint on the door. They informed me that it was covered under warranty and would have it repaired. When I picked up my vehicle after the repair of the manufacturer defect, I noticed there were numerous scratches throughout the interior and exterior of the vehicle. Apparently they cleaned my car after repairing it however completely scratched it. They offered to polish my car but the scratches reappeared after 3 months. I contacted them to inquire about a more permanent solution but they declined. I was also educated by Nissan Canada that a consumer doesn't have any rights once they drive a brand new vehicle off their lot. More

Sean in the parts department was awesome. Very friendly and gave me a play by play on how to change the battery in my key fob. Top notch employee. Thank you! Very friendly and gave me a play by play on how to change the battery in my key fob. Top notch employee. Thank you! More

Sean M at the parts department was excellent and did a great job taking care of my needs. great job taking care of my needs. More

I had a wonderful experience purchasing a vehicle at Ajax Nissan with salesperson Chris Stewart. Chris is incredibly welcoming and helpful. The transaction from start to finish was smooth and highly professi Nissan with salesperson Chris Stewart. Chris is incredibly welcoming and helpful. The transaction from start to finish was smooth and highly professional. Chris made the process stress free and pleasant. He took the time to listen to my needs and budget, and had several quick recommendations. I loved being able to look at the vehicle and test drive it without him hovering, and the whole experience took less than 2 hours. Next time you are searching for a vehicle check out Ajax Nissan and ask for Chris. GR More

Our initial interaction with Nicole [sales] was both surprising and enlightening, Nicole’s product knowledge and guidance made our decision less intense eliminating the stress that comes with purchasi surprising and enlightening, Nicole’s product knowledge and guidance made our decision less intense eliminating the stress that comes with purchasing a new vehicle. Once we made our choice Nicole introduced us to Sarah [finance], who walked us through the assorted finer details of the purchase with clarity and support. It is clear that the crew at Ajax Nissan are friendly and well-trained pros with a coordinated team geared up to make the purchase experience seamless and efficient. We would and will recommend Ajax Nissan! And now we are enjoying our car. More

I have tried to get a service appointment for two weeks. Oil change and tire rotation. They won’t answer the phone, respond from the website virtual asssitant, or even respond to their own random text they Oil change and tire rotation. They won’t answer the phone, respond from the website virtual asssitant, or even respond to their own random text they sent direct to me asking if I would like service done. Emails to both service managers have been ignored. Done with them. More

Would like to appreciate the exceptional service provided by Dan & Amit. Very satisfied with their end to end concern and providing with detail explanation of product and financing. Professional service and by Dan & Amit. Very satisfied with their end to end concern and providing with detail explanation of product and financing. Professional service and delivery by Dan. Sincere thanks to the team specially Dan & Amit. Good luck best wishes to your company & staff. More

I asked these guys to do a simple service on my car. After a few hours I get a text from Jonathon, suggesting that I do $1,364.00 in work that they deemed to be critical with a red sticker. I talked to After a few hours I get a text from Jonathon, suggesting that I do $1,364.00 in work that they deemed to be critical with a red sticker. I talked to the guy and told him that this is absolute nonsense, it's upselling that not required and it's very misleading. I was told that if they didn't tell you what was available, then they wouldn't be doing their job right, with a condescending attitude. I own one Nissan and two infiniti's. I told the guy, it's the last car you'll see of mine. If an elderly person got this email, they would be very concerned and probably approve this unnecessary work, makes me wonder, is that where they get their money? More

Unpleasant experience from Ajax Nissan I took a pre-owned 2020 Toyota Corolla from Ajax Nissan by mid of May 2022. While purchasing the vehicle we had paid an extra $699 for a guaranteed vehicle ch pre-owned 2020 Toyota Corolla from Ajax Nissan by mid of May 2022. While purchasing the vehicle we had paid an extra $699 for a guaranteed vehicle check-up (Ajax Nissan CPO Six Months). After a month of purchase, we realized that the spare key they had provided for us was not working. We tried contacting and visiting them multiple times for an appointment to identify the problem. On 13th June 2022, I went to the showroom the finding out about the issue and they said I need to book an appointment to analyze the issue. So I provided the details and the "Customer Service Executive" booked an appointment for me on 16th June 2022. I went back to the showroom on 16th June, and they replied that their technician is not available to look over the issue and they booked another day (27th June 2022) for the appointment. I went back again on 27th and the "Customer Service Executive" said that they can't look into this issue, because the vehicle is a "Toyota" make. I had already informed on my first visit that, my car is a Toyota car and they should have at least informed me that, they won't be able to look into this issue because of a different brand. Later I went to a Toyota showroom to find out the issue and within 10 minutes, they informed me that the spare key that Ajax Nissan had provided doesn't belong to my car. I went back to Ajax Nissan on 7th July and I met the "Sales Manager" in person to inform this and asked for help to get my original spare key. He agreed that they will find a solution within a week and will contact me. I tried contacting them to date through multiple ways like phone calls, messages, and emails, but until today I haven't received any response from Ajax Nissan. This clearly shows how Ajax Nissan treats their customers after the sales. As a customer, this is the worst experience that I had experienced from a vehicle dealer. More