I have had two vehicles (one Infiniti one Nissan) that have been serviced at Ajax Nissan and my experience has been horrible. I will not go into all the details at this point but will post as my service experience continues.
This is part 1 of a series of posts that will describe my experience with Ajax Infiniti /Nissan. Future posts will describe how I am and will be treated by this company.
I am a loyal Nissan owner having leased or purchased 6 vehicles in the last 11 years.
I am looking forward to hearing directly from the owner of this business. They can get all my contact information from their service department.
Post 2 August 12 2021
Our Nissan Sentra malfunctioned again! After being looked at three times by Ajax Nissan.
CVT transmission problem. We were told it was fixed twice, both times we left to have the problem occurring again. We paid to have it fixed were assured that it was, we left their dealership twice expecting that it was fixed but it was not. Thank God we did not get into an accident!
I have escalated to their GM Jennifer Chandler and am expecting to hear from her and Nissan Canada tomorrow.
Post 3 August 13 2021
I heard from Ajax Nissan's GM today. She was apologetic about our situation and offered up a solution. She said that they would refund the amount I paid for the transmission repair pending further diagnosis. Ajax Nissan two Service Managers visited me at my home bringing me a courtesy car and towing our car back to the dealership for the troubleshooting and diagnostic check. They also were apologetic and we had a good discussion about the repair. I have not heard anything from Nissan Canada in my response to email and phonemail.
I have yet to see my refund but things are moving in the right direction. I am optimistic.
Post 4 August 22 2021
Just to be clear the staff at Ajax Nissan are now behaving very helpfully and to my opinion genuinely and sincerely as they have taken my initial comments and feedback to heart.
However there is still no diagnosis on our vehicle losing power as the staff at AN have not been able to make the problem manifest and cannot find it using their diagnostic equipment.
In my opinion this is where the manufacturer Nissan needs to support their field staff. I was told by the Nissan Representative Cynthia that Nissan Technical Support was involved.
Let me say that we are not being inconvenienced as AN has given us a courtesy car while they are working on ours. For this I am grateful.
I made a request to speak directly with a SR. manager from Nissan Canada only to be told by Cynthia the NC representative that they did not want to communicate with me. I will definitely note that a negative experience with Nissan Canada. I am looking for Nissan Canada to give their dealership some Technical Support to resolve this problem.
Post 5 September 3 2021
Today I picked up our 2015 Sentra from Ajax Nissan. The car was repaired, clean actually detailed.
I recieved a call from one of Ajax Nissan's Service Managers Moses Melendez who told me that our car was fixed and ready for pick up. Moses had been keeping me updated.
Ajax Nissan took ownership of their initial misdiagnosis. They kept our vehicle until they found the root cause and then fixed it.
We were without our vehicle for a long period of time but they provided us a courtesy vehicle at no cost to us. They then worked as our advocate to get Nissan Canada to cover the entire cost under Goodwill Policy sharing in bearing the financial burden.
In summary, my confidence in Ajax Nissan has been reinstated, because they actually took ownership of their initial mistakes and communicated with me through the entire process. Their GM Jennifer Chandler, Service Managers Pam and Moses were sincerely helpful.
I will now recommend them again as a trusted business that you can depend on.
It is really important to note "THERE IS NO PERFECT BUSINESS ", but a business that owns their actions and genuinely cares about their customers is not common.
I believe that Ajax Nissan is one of those and I will continue to patronize their business.