Hello Sam, I hope this email reaches you in the best of health.
My name is Tyrone Keston Mason, currently a customer at morning side Nissan. I wish to share with you my grievances with the current service manger and service receptionist at this location.
I’ve recently brought my vehicle to have my battery replaced this was a Saturday evening so the transaction was done via your drop box. I was not aware that you guys have changed opening hours due to the current world pandemic.
On Tuesday I was contacted by the service receptionist to collect my vehicle on Tuesday afternoon which I did. Upon returning home I notice that there was damage to the front bumper. I promptly called the dealer ship to make them aware of the issue. I was then told that when I return the vehicle to have it serviced again they would... review the cameras and “take a look at the bumper”. This response felt natural to me so I agreed
I later brought my vehicle back in to have my “transfer case” repaired under warranty and was told that as a direct result of this job spec I would have to pay for another part that was not in warranty. This was confusing to me so I called customer service to clarify which they did.
The service department worked out a “deal” for me with regard to the part to which I agreed on.
During all these transactions I was trying to ascertain what steps are being taken with regards to the claim I made with the service department with regards to my front bumper but was not able to receive a “straight” answer from the service desk rep.
Today 5th May, I called again to enquire as to when my car would be available for pick up and to find out what’s being done about my front bumper and was meet with an condescension tone and response from from the service desk rep stating the his manager said the damage was not new and they would not be repaired.
Honestly I was not pleased to hear this. I promptly made my way to the dealership to voice my opinion on how I have been treated during all of the aforementioned transactions.
I would also like to add that they gave my wife a loaner vehicle that we was not able to use due to the incredibly rancid Odor that emanating from the interior on the vehicle (no exaggeration there)
The service manager basically told me off saying that due to the fact that there was other scratches on the vehicle “that” scratch cannot be new and was not done by anyone working there to which I told him that I’m aware of every scratch on my car cause it was shown to me before purchasing by my then rep Richard because I bought a used car.
I was then asked to never do business at this dealership again.
At this point I feel like I’ve been disrespected. I never had any issues with the previous team. I was even dealt with much more respectful when I was having issue with my first purchase (Nissan rouge).
I’m sorry for the wordy email but I feel “ganged up on” I don’t feel satisfied as a paying customer promoter and owner of a Nissan.
Further to this my wife called for an update as to when we would expect to have our vehicle repaired , only to be placed on hold and not given a clear response.
This was as of 1045 am on Tuesday 5th May.