Absolute worst dealership I've ever been to. Been there
a few times, and every time I get a bad taste in my mouth from leaving there. Only reason I do go (when I have to) is because it's the closest deal
a few times, and every time I get a bad taste in my mouth from leaving there. Only reason I do go (when I have to) is because it's the closest dealership to my house.
Most recently I went in just for an oil change and battery test and clean. They told me they would need it for at least three hours. I told them no problem, thinking they just really busy and I would be patient.
They decided to do a full checkup (or so they say) on the car and told me the below critical things needed to be done. I took it to another mechanic and had my brother (who is very savvy with cars) look at it and they both said the dealership was full of sh%t.
Issue: Brake Fluid dark and level low --> both my second and third opinions laughed and said "The brake fluid is at the top, and is not dark at all".
Issue: Brake Rotors developing thick rust ridge internally and pads are extremely dry --> More laughter from my trusted sources who said my brakes and rotors (that were changed 1.5 years ago and I've hardly driven on them) were totally fine.
Issue: Throttel body clogged with carbon and burned gas, resulting in limited acceleration power and poor fuel efficiency. --> My brother cleaned it and it wasn't that bad, and for the effort it took for us to get to the throttel body, there is no way they ripped everything apart in 3 hours and checked it.
Issue: In-cabin micro-filter dirty --> yes, it was. But I also had one sitting on my front seat on purpose to see if they said anything but they still quoted me $119.00 for a new one and to replace it when clearly I already had one right in front of them.
And to top it off, last year when I had both my brakes and rotors replaced there, I left a $40 Yeti mug full of coffee in their waiting area. I called that night to tell them I would come pick it up the next day, and low and behold, they can't find the mug anywhere. I called twice, they "looked" around, and still couldn't find it. They also “lost” my wheel locks from changing my brakes and rotors so when I got my new tires put on, my real mechanic couldn’t put them on so I had to go back to their dealership and they had to give me new wheel locks and then drive back to my mechanic and get them put on.