I test drove a pre-owned 2015 Nissan Murano on Friday, January 17 and told them I would think about it over the weekend. On Saturday, January 18, Jason Fernandez emailed me with an offer, at which I replied that I accept the offer. I called on Monday, January 20 to ask about next steps, at which time Jason replied he couldn't do the deal as written. How does a dealership survive when they don't follow through on what they say? Do they tell you one thing when repairing your vehicle and then 'SURPRISE' we were wrong your bill is 'HIGHER'. Wow I have never seen a reputable company put something in writing and then pull it back after you agree.