I leased a Nissan – Rouge from your dealer Agincourt Nissan on October 2015, the deal included lease-end insurance for extra +$20.00 per month than the Rouge lease. Please note I had 2 witnesses plus Nissan sales man and the sales manager inside the room.
After almost 4 years later, I received a phone call from the same dealer (Agincourt Nissan) regarding returning the 2016 leased Rouge and get 2019 financed Rouge.
Negotiations went good, we finally came to a deal to return the old 2016 Rouge by the beginning of July 2019 and get the new one. Which I did and handed-over of the 2016 rouge was smooth without comments.
Three months later - October 2019, I received a phone call from Nissan Finance regarding paying +$1100.00 to fix the damages of the 2016 Rouge, which I handed-over 3 months ago. I asked the agent to call the dealer to pull the lease-end insurance from my file but he refused and asked to go to the dealer to pull it myself and send it to him, which I did on the same day. The dealer pulled an insurance document (without signatures) and sent to Nissan finance to close the issue.
By end of January 2020, I received a phone call from my mortgage broker asking me about a leased Nissan on my credit file which I return so he asked me to get a letter from Nissan to confirm returning the Rouge. I called Nissan finance and I asked for liability release letter for the 2016 Rouge, at the beginning the agent checked and told no problem but when I asked when & how I will receive it, he said “did up-level called you?” So I said nobody called me and I asked what is up-level? He gave me up-level phone number and asked me to call them and completely refused to talk any further. I called up-level but no answer.
I went back to the dealer Agincourt Nissan to find out what is going on, so he called someone in Nissan Finance to discuss my file; this is where I found that my file was sent to collection. During the discussion with Nissan Finance over the phone I found out that the insurance certificate is not the lease-end insurance we agreed on 4 years back, also found out that I should have taken the car to the insurance provider to fix it before I hand it over, I also found out that Nissan doesn’t deal with this insurance provider anymore.
The whole experience was completely dissatisfactory for the following reasons:
1- Agincourt Nissan did not issue the lease-end insurance as agreed.
2- Agincourt Nissan received the 2016 without any comment than 6 months later I found out above mentioned issues.
3- Agincourt Nissan didn’t check my file and guided me through the handing over process.
4- Nissan Finance didn’t call or write me to discuss the insurance certificate that was sent by the dealer.
5- Nissan Finance didn’t call or write me before transferring my file to collection.
6- Nissan Finance was sitting on it for more than 6 months and moreover didn’t cooperate with me at all (i.e. Nissan Finance agents who called refused to help).
7- Up-level simply called me to threat me if I don’t take their offer my credit score will be affected regardless the claims the claim I raised on line.
I would like Nissan Canada to stop asking for any repair fees as I already paid the insurance that covers +$1100.00, remove my file from collection and also would like Nissan Canada to take responsibility for their actions and consider providing compensation for the time lost visiting the dealer twice (at least 3 hours for each visit) to solve the problem instead of Nissan Finance agent simply call the dealer to get a copy of the file.