I purchased a new 2017 Pathfinder on October 24th, 2017, and within 2 months, the car had been returned for service. Initially, 2 weeks into my picking up the vehicle, the heat suddenly stopped working. I was livid as it’s a new car and the weather was beginning to get colder, so I needed this issue rectified within a timely manner. I brought it in for service and the technicians repaired it, but didn’t state the reason why it stopped working. Fast forward 1 week later-same heating issue! I return the vehicle again to the dealership for repair and they said the fuse blew.... 2 weeks later, this time with my 19 month old son in the car with me and the temperature outside a blistering -20 degrees, the heat stops working AGAIN. At this point I’m beyond furious, as I had to drive over 60 kilometres to get home with no heat in the car and my son and I are freezing. I desperately wanted to get home so (I know I shouldn’t have done this), I was speeding-140kms, and I managed to get a tiny burst of heat. I was thinking of my son because I was FREEZING, so I could only imagine how cold he was.
I called Agincourt Nissan and told them that at this point I DO NOT WANT THIS VEHICLE, AS IT IS DEFECTIVE! Also, I called and spoke to a manager by the name of Vijay, who seemed very unmoved, and he continuously repeated that “the car is under warranty, so just bring it in when this happens “. I told him I have a 3 month old and 19 month old, I JUST purchased this vehicle, and don’t feel comfortable driving it anymore.
The next day I brought the vehicle in and spoke to Daniel (sales manager), and he reassured me that he will get me a replacement car and it will be ready on Tuesday January 2nd...
This ordeal began on December 28th, it’s now Tuesday January 8th and I have not received a replacement vehicle, nor a call from the general manager, Sunny, who had taken over since he indicated that they were having difficulty getting an approval from Nissan financial.
I am beyond angry and frustrated at the lack of communication and professionalism! I would suggest that you go elsewhere to avoid an unnecessary headache and purchasing a new vehicle that has no heat in -20 degrees!